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8x8

8x8 Contact Center Call API Reference

8x8 Contact Center Call API for controlling in-progress phone interactions handled by contact center agents.

Documentation Provider Profile APIs.io OpenAPI GitHub

8x8 Contact Center Call API Reference is one of 36 APIs that 8x8 publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Contact Center, Voice, and Call Control. The published artifact set on APIs.io includes API documentation, an API reference, and an OpenAPI specification.

This API exposes 6 operations across 6 paths, and defines 12 schemas. It is described by OpenAPI 3.0.0, at version 1.

Requests are made against 42 base URLs: https://vcc-na30.8x8.com/api/v1/, https://vcc-na6.8x8.com/api/v1/, https://vcc-na38.8x8.com/api/v1/, https://vcc-eu7.8x8.com/api/v1/, https://vcc-na39.8x8.com/api/v1/, https://vcc-na4.8x8.com/api/v1/, https://vcc-eu10.8x8.com/api/v1/, https://vcc-na17.8x8.com/api/v1/, https://vcc-na29.8x8.com/api/v1/, https://vcc-na14.8x8.com/api/v1/, https://vcc-na2.8x8.com/api/v1/, https://vcc-eu3.8x8.com/api/v1/, https://vcc-na3.8x8.com/api/v1/, https://vcc-eu6.8x8.com/api/v1/, https://vcc-na8.8x8.com/api/v1/, https://vcc-na13.8x8.com/api/v1/, https://vcc-na28.8x8.com/api/v1/, https://vcc-na1.8x8.com/api/v1/, https://vcc-na12.8x8.com/api/v1/, https://vcc-na9.8x8.com/api/v1/, https://vcc-na37.8x8.com/api/v1/, https://vcc-eu4.8x8.com/api/v1/, https://vcc-na16.8x8.com/api/v1/, https://vcc-na20.8x8.com/api/v1/, https://vcc-eu2.8x8.com/api/v1/, https://vcc-ap1.8x8.com/api/v1/, https://vcc-ca2.8x8.com/api/v1/, https://vcc-na19.8x8.com/api/v1/, https://vcc-na27.8x8.com/api/v1/, https://vcc-eu11.8x8.com/api/v1/, https://vcc-au1.8x8.com/api/v1/, https://vcc-na7.8x8.com/api/v1/, https://vcc-na11.8x8.com/api/v1/, https://vcc-na40.8x8.com/api/v1/, https://vcc-na10.8x8.com/api/v1/, https://vcc-eu5.8x8.com/api/v1/, https://vcc-na15.8x8.com/api/v1/, https://vcc-na18.8x8.com/api/v1/, https://vcc-na5.8x8.com/api/v1/, https://vcc-eu12.8x8.com/api/v1/, https://vcc-ca1.8x8.com/api/v1/, https://vcc-eu9.8x8.com/api/v1/.

6 operations 6 paths 12 schemas 4 DELETE1 POST1 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.0.0
API Version
1
Base URL
https://vcc-na30.8x8.com/api/v1
Authentication
HTTP Basic
Contact
VCC Engineering Team
Resource Areas
1

Authentication & Security 1

8x8 Contact Center Call API Reference declares 1 security scheme for authenticating requests. It accepts HTTP basic authentication (BasicAuth).

  • BasicAuth — The username is the tenantId and the password is the VCC action-token. These values are used for the Agent Status API.

Paths & Operations 6

Across 6 paths, the API surfaces 6 operations — 4 DELETE, 1 POST, 1 PUT. Each is listed below with its method, path, parameters, and response codes.

Phone calls 6

Manages and assigns phone contacts along with transaction codes and interaction IDs

POST
/tenants/{tenantId}/calls
Creates an agent assigned outbound phone interaction for calling the desired number.
placePhoneCall 1 param body → 200400401403500default
PUT
/tenants/{tenantId}/calls/{interactionId}/agent/{agentId}/transaction-codes
Ammends the transaction codes for both an interaction and the associated agent.
addTransactionCodes 3 params body → 200400401403500default
DELETE
/tenants/{tenantId}/calls/{interactionId}
Ends a phone call based on the interactionId.
deletePhoneInteraction 3 params → 200400401403410500default
DELETE
/tenants/{tenantId}/calls/{interactionId}/agent/{agentId}
Hangs up the call for an agent. If the call is a conference or call was transferred it will not hang up for the other participants.
hangupAgentHandlingInteraction 3 params → 200400401403410500default
DELETE
/tenants/{tenantId}/agents/{agentId}/calls
Frees up the agent lines in preparation to take the next call.
hangupAgentLines 2 params → 200400401403410500default
DELETE
/tenants/{tenantId}/agents/{agentId}/calls/line/{lineNo}
Frees up a telephone line for the specified agent in preparation for the next call.
hangupAgentLine 3 params → 200400401403410500default

Schemas 12

The contract defines 12 schemas that model the data the API accepts and returns. The most detailed are PhoneInteraction (9 properties), Problem (5 properties), CallResponse (3 properties), UserParam (2 properties). Each schema is shown below with its type and property counts.

PhoneInteraction
object
The telephone interaction payload.
9 properties 4 required
UserParam
object
2 properties
CallResponse
object
Call API response
3 properties
CallFaultResponse
object
Call API faulty response
2 properties
TransactionCodesResponse
object
Call API set transaction codes response
2 properties
TransactionCodesFaultResponse
object
Call API set transaction codes response
2 properties
DeleteCallResponse
object
Call API delete response
2 properties
DeleteCallFaultResponse
object
Call API delete faulty response
2 properties
TransactionCodes
object
Transaction codes to be set for this interaction.
1 property
TransactionCodesList
object
Transaction code list.
2 properties
TransactionCodesItem
object
Transaction code item.
1 property
Problem
object
5 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

8x8-actions-events-contact-center-call-api.json Raw ↑

Other APIs 8x8 publishes across the network.

8x8 Contact Center Chat API V2
AE Profile APIs.io
8x8 Contact Center Dynamic Campaigns
AE Profile APIs.io
Contact Center Campaigns API
AE Profile APIs.io
Chapi - Chat API
AE Profile APIs.io
Contact Center Agent Status API
AE Profile APIs.io
Contact Center Chat Gateway
AE Profile APIs.io
8x8 Administration - Address Management API
AE Profile APIs.io
8x8 Administration - Operations API
AE Profile APIs.io
8x8 Administration - Phone Number Management API
AE Profile APIs.io
8x8 Administration - Ring Group Management API
AE Profile APIs.io
8x8 Administration - Site Management API
AE Profile APIs.io
8x8 Administration - User Management API
AE Profile APIs.io
#Contact Center#Voice#Call Control
← Back to 8 APIs
API Details
ID
8x8:8x8-actions-events-contact-center-call-api
Base URL
https://vcc-na30.8x8.com/api/v1
Docs
https://developer.8x8.com/actions-events
Provider
8x8
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