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8x8

Contact Center Campaigns API

8x8 Contact Center Campaigns API for creating campaigns and managing campaign records for outbound dialing.

Documentation Provider Profile APIs.io OpenAPI GitHub

Contact Center Campaigns API is one of 36 APIs that 8x8 publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Contact Center, Campaigns, and Outbound. The published artifact set on APIs.io includes API documentation, an API reference, and an OpenAPI specification.

This API exposes 2 operations across 2 paths, and defines 10 schemas. It is described by OpenAPI 3.0.1, at version 1.0.0.

Requests are made against a single base URL, https://api.8x8.com/cc/{customer-site}/campaigns/v1.

2 operations 2 paths 10 schemas 1 PATCH1 POST

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.0.1
API Version
1.0.0
Base URL
https://api.8x8.com/cc/{customer-site}/campaigns/v1
Authentication
API Key
Contact
8x8 Support
Terms of Service
View terms
Resource Areas
1

Authentication & Security 1

Contact Center Campaigns API declares 1 security scheme for authenticating requests. An API key is passed in the header as x-api-key (ApiKeyAuth). By default, every request must be authenticated.

  • ApiKeyAuth — Admin Console API Key with the Contact Center Campaigns API Product attached to the app. The key value is the Key field from your app at [admin.8x8.com/api-acc…

Paths & Operations 2

Across 2 paths, the API surfaces 2 operations — 1 PATCH, 1 POST. Each is listed below with its method, path, parameters, and response codes.

External Campaign API 2

External customer-facing endpoints for campaign management

POST
/{campaignId}/records
Add records to campaign
addRecords 3 params body → 400201404500
PATCH
/{campaignId}
Modify campaign state
modifyCampaign 3 params body → 400404500200

Schemas 10

The contract defines 10 schemas that model the data the API accepts and returns. The most detailed are Campaign (13 properties), Record (10 properties), ErrorMessage (6 properties), RecordCount (4 properties). Each schema is shown below with its type and property counts.

AddRecordRequest
object
Request to add a single record to a campaign
4 properties 1 required
AddRecordsRequest
object
Records to add (1-100 records)
1 property 1 required
ErrorMessage
object
RFC 9457 Problem JSON error response
6 properties
FieldError
object
Validation error for a specific field
3 properties
AddRecordsResponse
object
Response containing successfully added records
1 property
Record
object
Campaign record representing a single contact to be dialed
10 properties
ModifyCampaignRequest
object
Request to modify campaign state or properties
2 properties
StartCampaignRequest
object
Request to start a campaign, optionally triggering a build-then-start sequence
Campaign
object
Campaign representation with state, timing, and record statistics
13 properties
RecordCount
object
Record count by type, state, and result
4 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

8x8-actions-events-8x8-contact-center-new-campaigns.json Raw ↑

Other APIs 8x8 publishes across the network.

8x8 Contact Center Chat API V2
AE Profile APIs.io
8x8 Contact Center Dynamic Campaigns
AE Profile APIs.io
Chapi - Chat API
AE Profile APIs.io
Contact Center Agent Status API
AE Profile APIs.io
8x8 Contact Center Call API Reference
AE Profile APIs.io
Contact Center Chat Gateway
AE Profile APIs.io
8x8 Administration - Address Management API
AE Profile APIs.io
8x8 Administration - Operations API
AE Profile APIs.io
8x8 Administration - Phone Number Management API
AE Profile APIs.io
8x8 Administration - Ring Group Management API
AE Profile APIs.io
8x8 Administration - Site Management API
AE Profile APIs.io
8x8 Administration - User Management API
AE Profile APIs.io
#Contact Center#Campaigns#Outbound
← Back to C APIs
API Details
ID
8x8:8x8-actions-events-8x8-contact-center-new-campaigns
Base URL
https://api.8x8.com/cc/{customer-site}/campaigns/v1
Docs
https://developer.8x8.com/actions-events
Provider
8x8
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