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8x8

Contact Center Agent Status API

8x8 Contact Center Agent Status API for reading and setting agent presence and status codes.

Documentation Provider Profile APIs.io OpenAPI GitHub

Contact Center Agent Status API is one of 36 APIs that 8x8 publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Contact Center, Agents, and Presence. The published artifact set on APIs.io includes API documentation, an API reference, and an OpenAPI specification.

This API exposes 4 operations across 3 paths, and defines 9 schemas. It is described by OpenAPI 3.0.0, at version 1.

Requests are made against 43 base URLs: https://vcc-na30.8x8.com/api/v1/, https://odcc2.bell.ca/api/v1/, https://vcc-na6.8x8.com/api/v1/, https://vcc-na38.8x8.com/api/v1/, https://vcc-eu7.8x8.com/api/v1/, https://vcc-na39.8x8.com/api/v1/, https://vcc-na4.8x8.com/api/v1/, https://vcc-eu10.8x8.com/api/v1/, https://vcc-na17.8x8.com/api/v1/, https://vcc-na29.8x8.com/api/v1/, https://vcc-na14.8x8.com/api/v1/, https://vcc-na2.8x8.com/api/v1/, https://vcc-eu3.8x8.com/api/v1/, https://vcc-na3.8x8.com/api/v1/, https://vcc-eu6.8x8.com/api/v1/, https://vcc-na8.8x8.com/api/v1/, https://vcc-na13.8x8.com/api/v1/, https://vcc-na28.8x8.com/api/v1/, https://vcc-na1.8x8.com/api/v1/, https://vcc-na12.8x8.com/api/v1/, https://vcc-na9.8x8.com/api/v1/, https://vcc-na37.8x8.com/api/v1/, https://vcc-eu4.8x8.com/api/v1/, https://vcc-na16.8x8.com/api/v1/, https://vcc-na20.8x8.com/api/v1/, https://vcc-eu2.8x8.com/api/v1/, https://vcc-ap1.8x8.com/api/v1/, https://vcc-ca2.8x8.com/api/v1/, https://vcc-na19.8x8.com/api/v1/, https://vcc-na27.8x8.com/api/v1/, https://vcc-eu11.8x8.com/api/v1/, https://vcc-au1.8x8.com/api/v1/, https://vcc-na7.8x8.com/api/v1/, https://vcc-na11.8x8.com/api/v1/, https://vcc-na40.8x8.com/api/v1/, https://vcc-na10.8x8.com/api/v1/, https://vcc-eu5.8x8.com/api/v1/, https://vcc-na15.8x8.com/api/v1/, https://vcc-na18.8x8.com/api/v1/, https://vcc-na5.8x8.com/api/v1/, https://vcc-eu12.8x8.com/api/v1/, https://vcc-ca1.8x8.com/api/v1/, https://vcc-eu9.8x8.com/api/v1/.

4 operations 3 paths 9 schemas 2 GET1 POST1 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.0.0
API Version
1
Base URL
https://vcc-na30.8x8.com/api/v1
Authentication
HTTP Basic
Contact
VCC Engineering Team
Resource Areas
1

Authentication & Security 1

Contact Center Agent Status API declares 1 security scheme for authenticating requests. It accepts HTTP basic authentication (BasicAuth).

  • BasicAuth — The username is the tenantId and the password is the VCC action-token. These values are used for the Agent Status API.

Paths & Operations 4

Across 3 paths, the API surfaces 4 operations — 2 GET, 1 POST, 1 PUT. Each is listed below with its method, path, parameters, and response codes.

Agent status 4

Manages and obtains the status for tenant agents

GET
/tenants/{tenantId}/agentstatus/agents
Obtain the status for tenant agents. Agents can be filtered by group. Pagination is currently not available.
getagentsstatus 4 params → 200400401403500default
POST
/tenants/{tenantId}/agentstatus/agents/bulk
The bulk operation for setting the status for multiple agents.
setagentsstatuses 1 param body → 207400401403500default
GET
/tenants/{tenantId}/agentstatus/agents/{agentId}
Obtains the status for a specific agent.
getagentstatus 2 params → 200400401403404500default
PUT
/tenants/{tenantId}/agentstatus/agents/{agentId}
Sets the agent status for a specific agent.
setagentstatus 2 params body → 200400401403404500default

Schemas 9

The contract defines 9 schemas that model the data the API accepts and returns. The most detailed are AgentStatus (7 properties), Problem (5 properties), AgentStatusRequest (4 properties), PageResult (4 properties). Each schema is shown below with its type and property counts.

AgentStatus
object
The agent status.
7 properties
AgentStatusRequest
object
The agent status request.
4 properties 1 required
AgentStatusRequestEx
AgentsStatusRequest
object
The agent status request.
1 property
AgentStatusChange
object
The agent status change.
3 properties
AgentStatusChangeList
object
The response containing the agent status list.
1 property
Problem
object
5 properties
AgentsStatuses
object
The response containing the agent status list.
2 properties
PageResult
object
The default page result format.
4 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

8x8-actions-events-contact-center-agent-status-api.json Raw ↑

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#Contact Center#Agents#Presence
← Back to C APIs
API Details
ID
8x8:8x8-actions-events-contact-center-agent-status-api
Base URL
https://vcc-na30.8x8.com/api/v1
Docs
https://developer.8x8.com/actions-events
Provider
8x8
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This is an independent, third-party profile of Contact Center Agent Status API, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.

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