8x8 Contact Center Chat API V2 is one of 36 APIs that 8x8 publishes on the APIs.io network, described by a machine-readable OpenAPI specification.
Tagged areas include Contact Center and Chat. The published artifact set on APIs.io includes API documentation, an API reference, and an OpenAPI specification.
This API exposes
20 operations
across 12 paths,
organized into 5 resource areas,
and defines 39 schemas.
It is described by OpenAPI 3.0.0, at version 2.0.
Requests are made against a single base URL, https://api.8x8.com.
20 operations12 paths39 schemas3 DELETE9 GET6 POST2 PUT
Metadata
The identity and technical contract details declared by the specification.
8x8 Contact Center Chat API V2 declares
2 security schemes
for authenticating requests.
It accepts HTTP bearer tokens (8x8APIBearerToken).
It accepts HTTP basic authentication (8x8APIBasic).
8x8APIBearerToken — Bearer Token obtained from https://api.8x8.com
8x8APIBasic — Bearer Token obtained from https://api.8x8.com
Paths & Operations 20
Across 12 paths, the API surfaces 20 operations — 3 DELETE, 9 GET, 6 POST, 2 PUT. They span 5 resource areas: Authentication, WebHooks, JwkKeys, Channels, Conversations. Each is listed below with its method, path, parameters, and response codes.
Authentication 1
Creates access tokens for endpoint access.
POST
/oauth/v2/token
Creates a new access token that can be used for API access.
createaccesstokenbody→ 200400401500default
WebHooks 6
Enables webhook definitions that can be associated to channels.
The contract defines 39 schemas that model the data the API accepts and returns. The most detailed are AuthResponse (12 properties), MessageResult (5 properties), InternalServerProblem (3 properties), ConversationParticipants (3 properties). Each schema is shown below with its type and property counts.
PageResult
object
1 property
AuthResponse
object
12 properties
ChannelIdentifierField
object
1 property
WebHookIdentifierField
object
1 property
ConversationIdentifierField
object
2 properties
ConversationCustomerData
object
1 property
MessageListResult
ConversationParticipants
object
3 properties
MessageResult
object
5 properties4 required
WebHooksV2ListResult
EventVersion
string
Event API version.
WebHookV2CreateRequest
WebHookV2PutRequest
WebHookV2VerifyRequest
WebHookV2Result
ChannelsV2ListResult
ChannelV2Result
ChannelV2CreateRequest
ChannelV2PutRequest
Language
string
The language of the customer. Based on this property the customer is assigned to an agent who speaks their language. The default value is English (en). The sen…
ExternalAuthorType
string
AuthorType
HistoryMessageV2
object
2 properties1 required
CreateTransactionRequest
TransactionStatus
string
Transaction status.
ConversationListResult
ConversationResult
ChannelRoutingOptions
object
1 property1 required
InteractionInfo
object
3 properties
SendConversationMessagePayload
object
2 properties1 required
GenericExceptionPayload
object
2 properties
ValidationExceptionPayload
ConstraintViolationProblem
object
2 properties
OAuthConstraintViolationProblem
object
2 properties
ForbiddenViolationProblem
object
2 properties
UnauthorizedProblem
object
1 property
ResourceNotFoundProblem
object
2 properties
InternalServerProblem
object
3 properties
EventVersionIdentifierField
object
1 property
Specification
The full machine-readable OpenAPI contract behind this narrative.
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