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Salesforce Service Cloud

Salesforce Service Cloud Cases API

Operations for managing customer service cases

Documentation Provider Profile APIs.io OpenAPI GitHub

Salesforce Service Cloud Cases API is one of 18 APIs that Salesforce Service Cloud publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Cases. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, authentication docs, an API reference, and a getting-started guide.

This API exposes 5 operations across 2 paths, and defines 4 schemas. It is described by OpenAPI 3.1.0, at version 59.0.

Requests are made against a single base URL, https://{hostname}/chat/rest.

5 operations 2 paths 4 schemas 1 DELETE2 GET1 PATCH1 POST

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.1.0
API Version
59.0
Base URL
https://yourInstance.salesforce.com/services/data/v59.0/
Authentication
API Key
Contact
Salesforce Developer Support
Terms of Service
View terms
Resource Areas
1

Authentication & Security 1

Salesforce Service Cloud Cases API declares 1 security scheme for authenticating requests. An API key is passed in the header as X-LIVEAGENT-API-VERSION (apiKey). By default, every request must be authenticated.

  • apiKey — Live Agent API version header

Paths & Operations 5

Across 2 paths, the API surfaces 5 operations — 1 DELETE, 2 GET, 1 PATCH, 1 POST. Each is listed below with its method, path, parameters, and response codes.

Cases 5

Operations for managing customer service cases

GET
/sobjects/Case
Salesforce Service Cloud Get Case object metadata
getCaseInfo → 200401
POST
/sobjects/Case
Salesforce Service Cloud Create a new case
createCase body → 201400401
GET
/sobjects/Case/{caseId}
Salesforce Service Cloud Get a case by ID
getCaseById 1 param → 200404
PATCH
/sobjects/Case/{caseId}
Salesforce Service Cloud Update a case
updateCase 1 param body → 204400404
DELETE
/sobjects/Case/{caseId}
Salesforce Service Cloud Delete a case
deleteCase 1 param → 204404

Schemas 4

The contract defines 4 schemas that model the data the API accepts and returns. The most detailed are Case (15 properties), CaseInput (8 properties), CreateResponse (3 properties), SObjectBasicInfo (2 properties). Each schema is shown below with its type and property counts.

CaseInput
object
8 properties
CreateResponse
object
3 properties
Case
object
15 properties
SObjectBasicInfo
object
2 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

salesforce-service-cloud-cases-api-openapi.yml Raw ↑

Other APIs Salesforce Service Cloud publishes across the network.

Salesforce Service Cloud SOAP API
AE Profile APIs.io
Service Cloud Streaming API
AE Profile APIs.io
Knowledge API
AE Profile APIs.io
Einstein Bot API
AE Profile APIs.io
Omni-Channel API
AE Profile APIs.io
Service Cloud Voice Telephony Integration API
AE Profile APIs.io
Service Cloud Voice for Partner Telephony API
AE Profile APIs.io
Agentforce Service Agent API
AE Profile APIs.io
Salesforce Service Cloud Accounts API
AE Profile APIs.io
Salesforce Service Cloud Availability API
AE Profile APIs.io
Salesforce Service Cloud Contacts API
AE Profile APIs.io
Salesforce Service Cloud Knowledge API
AE Profile APIs.io
#Cases
← Back to S APIs
API Details
ID
salesforce-service-cloud:salesforce-service-cloud-cases-api
Base URL
https://yourInstance.salesforce.com/services/data/v59.0/
Docs
https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
Provider
Salesforce Service Cloud
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This is an independent, third-party profile of Salesforce Service Cloud Cases API, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.

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