Genesys Workforce Management API

Adherence, Schedules, Forecasts, Intraday Monitoring, Time Off Requests, Configuration

Documentation Provider Profile APIs.io OpenAPI GitHub

Genesys Workforce Management API is one of 87 APIs that Genesys publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Workforce Management. The published artifact set on APIs.io includes an OpenAPI specification and authentication docs.

This API exposes 324 operations across 250 paths, and defines 773 schemas. It is described by OpenAPI 2.0, at version v2.

Requests are made against the base URL https://api.mypurecloud.com.

324 operations 250 paths 773 schemas 21 DELETE137 GET38 PATCH124 POST4 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification

OpenAPI 2.0

API Version

Base URL

https://api.mypurecloud.com

Authentication

OAuth 2.0, API Key

Contact

PureCloud Developer Evangelists

License

UNLICENSED

View terms

Resource Areas

Authentication & Security 2

Genesys Workforce Management API declares 2 security schemes for authenticating requests. It supports OAuth 2.0 (PureCloud OAuth) using the implicit flow, exposing 1 scope. An API key is passed in the header as Authorization (Guest Chat JWT).

Paths & Operations 324

Across 250 paths, the API surfaces 324 operations — 21 DELETE, 137 GET, 38 PATCH, 124 POST, 4 PUT. Each is listed below with its method, path, parameters, and response codes.

Workforce Management 324

Adherence, Schedules, Forecasts, Intraday Monitoring, Time Off Requests, Configuration

GET

/api/v2/workforcemanagement/calendar/data/ics

Get ics formatted calendar based on shareable link

getWorkforcemanagementCalendarDataIcs 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/activitycodesdeprecated

Deprecated: Instead use /api/v2/workforcemanagement/businessunits/{businessUnitId}/activitycodes. Get the list of activity codes

getWorkforcemanagementManagementunitActivitycodes 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activitycodes

Get activity codes

getWorkforcemanagementBusinessunitActivitycodes 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activitycodes

Create a new activity code

postWorkforcemanagementBusinessunitActivitycodes 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activitycodes/{activityCodeId}

Get an activity code

getWorkforcemanagementBusinessunitActivitycode 2 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activitycodes/{activityCodeId}

Deletes an activity code

deleteWorkforcemanagementBusinessunitActivitycode 2 params → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activitycodes/{activityCodeId}

Update an activity code

patchWorkforcemanagementBusinessunitActivitycode 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/intraday/planninggroups

Get intraday planning groups for the given date

getWorkforcemanagementBusinessunitIntradayPlanninggroups 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/intraday

Get intraday data for the given date for the requested planningGroupIds

postWorkforcemanagementBusinessunitIntraday 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts/import/uploadurl

Creates a signed upload URL for importing a short term forecast

postWorkforcemanagementBusinessunitWeekShorttermforecastsImportUploadurl 3 params → 200201400401403404408409

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts/import

Starts importing the uploaded short term forecast

postWorkforcemanagementBusinessunitWeekShorttermforecastsImport 3 params → 200202400401403404408409

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts/{forecastId}/generationresults

Gets the forecast generation results

getWorkforcemanagementBusinessunitWeekShorttermforecastGenerationresults 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts

Get short term forecasts

getWorkforcemanagementBusinessunitWeekShorttermforecasts 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts/generate

Generate a short term forecast

postWorkforcemanagementBusinessunitWeekShorttermforecastsGenerate 4 params → 200202201400401403404408

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts/{forecastId}

Get a short term forecast

getWorkforcemanagementBusinessunitWeekShorttermforecast 4 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts/{forecastId}

Delete a short term forecast

deleteWorkforcemanagementBusinessunitWeekShorttermforecast 3 params → 204400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts/{forecastId}/planninggroups

Gets the forecast planning group snapshot

getWorkforcemanagementBusinessunitWeekShorttermforecastPlanninggroups 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts/{forecastId}/data

Get the result of a short term forecast calculation

getWorkforcemanagementBusinessunitWeekShorttermforecastData 5 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts/{forecastId}/staffingrequirement

Get the staffing requirement by planning group for a forecast

getWorkforcemanagementBusinessunitWeekShorttermforecastStaffingrequirement 5 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts/{forecastId}/longtermforecastdata

Get the result of a long term forecast calculation

getWorkforcemanagementBusinessunitWeekShorttermforecastLongtermforecastdata 4 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts/{forecastId}/copy

Copy a short term forecast

postWorkforcemanagementBusinessunitWeekShorttermforecastCopy 5 params → 200202201400401403404408

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/users

Get users in the business unit

getWorkforcemanagementBusinessunitUsers 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}

Get business unit

getWorkforcemanagementBusinessunit 3 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/businessunits/{businessUnitId}

Delete business unit

deleteWorkforcemanagementBusinessunit 1 param → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}

Update business unit

patchWorkforcemanagementBusinessunit 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/managementunits

Get all authorized management units in the business unit

getWorkforcemanagementBusinessunitManagementunits 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits

Get business units

getWorkforcemanagementBusinessunits 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits

Add a new business unit

postWorkforcemanagementBusinessunits 2 params → 200201400401403404408409

GET

/api/v2/workforcemanagement/businessunits/divisionviews

Get business units across divisions

getWorkforcemanagementBusinessunitsDivisionviews 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}

Get management unit

getWorkforcemanagementManagementunit 2 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/managementunits/{managementUnitId}

Delete management unit

deleteWorkforcemanagementManagementunit 1 param → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/managementunits/{managementUnitId}

Update the requested management unit

patchWorkforcemanagementManagementunit 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/move

Move the requested management unit to a new business unit

postWorkforcemanagementManagementunitMove 2 params → 200202400401403404408409

GET

/api/v2/workforcemanagement/managementunits

Get management units

getWorkforcemanagementManagementunits 5 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits

Add a management unit

postWorkforcemanagementManagementunits 1 param → 200201400401403404408409

GET

/api/v2/workforcemanagement/managementunits/divisionviews

Get management units across divisions

getWorkforcemanagementManagementunitsDivisionviews 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/agents/{agentId}

Get data for agent in the management unit

getWorkforcemanagementManagementunitAgent 4 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/agents/{agentId}/shifttradesdeprecated

Gets all the shift trades for a given agent

getWorkforcemanagementManagementunitAgentShifttrades 2 params → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/managementunits/{managementUnitId}/agents

Update agent configurations

patchWorkforcemanagementManagementunitAgents 2 params → 204400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/agents/workplans/query

Get agents work plans configuration

postWorkforcemanagementManagementunitAgentsWorkplansQuery 3 params → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/managementunits/{managementUnitId}/agents/workplans/bulk

Updates agent work plan configuration

patchWorkforcemanagementManagementunitAgentsWorkplansBulk 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/users

Get users in the management unit

getWorkforcemanagementManagementunitUsers 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/planninggroups/{planningGroupId}

Get a planning group

getWorkforcemanagementBusinessunitPlanninggroup 2 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/businessunits/{businessUnitId}/planninggroups/{planningGroupId}

Deletes the planning group

deleteWorkforcemanagementBusinessunitPlanninggroup 2 params → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/planninggroups/{planningGroupId}

Updates the planning group

patchWorkforcemanagementBusinessunitPlanninggroup 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/planninggroups

Gets list of planning groups

getWorkforcemanagementBusinessunitPlanninggroups 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/planninggroups

Adds a new planning group

postWorkforcemanagementBusinessunitPlanninggroups 2 params → 200201400401403404408409

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/servicegoaltemplates/{serviceGoalTemplateId}

Get a service goal template

getWorkforcemanagementBusinessunitServicegoaltemplate 3 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/businessunits/{businessUnitId}/servicegoaltemplates/{serviceGoalTemplateId}

Delete a service goal template

deleteWorkforcemanagementBusinessunitServicegoaltemplate 2 params → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/servicegoaltemplates/{serviceGoalTemplateId}

Updates a service goal template

patchWorkforcemanagementBusinessunitServicegoaltemplate 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/servicegoaltemplates

Gets list of service goal templates

getWorkforcemanagementBusinessunitServicegoaltemplates 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/servicegoaltemplates

Adds a new service goal template

postWorkforcemanagementBusinessunitServicegoaltemplates 2 params → 200201400401403404408409

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/shifttrades/users

Gets list of users available for whom you can send direct shift trade requests

getWorkforcemanagementManagementunitShifttradesUsers 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/shifttrades/matcheddeprecated

Gets a summary of all shift trades in the matched state

getWorkforcemanagementManagementunitShifttradesMatched 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/staffinggroups

Gets a list of staffing groups

getWorkforcemanagementBusinessunitStaffinggroups 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/staffinggroups

Creates a new staffing group

postWorkforcemanagementBusinessunitStaffinggroups 2 params → 200201400401403404408409

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/staffinggroups/{staffingGroupId}

Gets a staffing group

getWorkforcemanagementBusinessunitStaffinggroup 2 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/businessunits/{businessUnitId}/staffinggroups/{staffingGroupId}

Deletes a staffing group

deleteWorkforcemanagementBusinessunitStaffinggroup 2 params → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/staffinggroups/{staffingGroupId}

Updates a staffing group

patchWorkforcemanagementBusinessunitStaffinggroup 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/staffinggroups/planninggroups/query

Gets a list of planning group to staffing groups list association

postWorkforcemanagementBusinessunitStaffinggroupsPlanninggroupsQuery 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/staffinggroups/query

Gets staffing group associations for a list of user IDs

postWorkforcemanagementBusinessunitStaffinggroupsQuery 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades/searchdeprecated

Searches for potential shift trade matches for the current agent

postWorkforcemanagementManagementunitWeekShifttradesSearch 4 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttradesdeprecated

Gets all the shift trades for a given week

getWorkforcemanagementManagementunitWeekShifttrades 5 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttradesdeprecated

Adds a shift trade

postWorkforcemanagementManagementunitWeekShifttrades 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades/state/bulkdeprecated

Updates the state of a batch of shift trades

postWorkforcemanagementManagementunitWeekShifttradesStateBulk 4 params → 200202400401403404408409

PATCH

/api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades/{tradeId}deprecated

Updates a shift trade. This route can only be called by the initiating agent

patchWorkforcemanagementManagementunitWeekShifttrade 4 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades/{tradeId}/matchdeprecated

Matches a shift trade. This route can only be called by the receiving agent

postWorkforcemanagementManagementunitWeekShifttradeMatch 4 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/agents

Move agents in and out of management unit

postWorkforcemanagementAgents 1 param → 202400401403404408409413

GET

/api/v2/workforcemanagement/agents/{agentId}/managementunit

Get the management unit to which the agent belongs

getWorkforcemanagementAgentManagementunit 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/agents/me/managementunit

Get the management unit to which the currently logged in agent belongs

getWorkforcemanagementAgentsMeManagementunit → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/workplans/{workPlanId}/validate

Validate Work Plan

postWorkforcemanagementManagementunitWorkplanValidate 4 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/workplans/{workPlanId}

Get a work plan

getWorkforcemanagementManagementunitWorkplan 3 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/managementunits/{managementUnitId}/workplans/{workPlanId}

Delete a work plan

deleteWorkforcemanagementManagementunitWorkplan 2 params → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/managementunits/{managementUnitId}/workplans/{workPlanId}

Update a work plan

patchWorkforcemanagementManagementunitWorkplan 4 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/workplans

Get work plans

getWorkforcemanagementManagementunitWorkplans 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/workplans

Create a new work plan

postWorkforcemanagementManagementunitWorkplans 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/workplans/{workPlanId}/copy

Create a copy of work plan

postWorkforcemanagementManagementunitWorkplanCopy 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/workplanrotations

Get work plan rotations

getWorkforcemanagementManagementunitWorkplanrotations 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/workplanrotations

Create a new work plan rotation

postWorkforcemanagementManagementunitWorkplanrotations 2 params → 200201400401403404408409

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/workplanrotations/{workPlanRotationId}

Get a work plan rotation

getWorkforcemanagementManagementunitWorkplanrotation 2 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/managementunits/{managementUnitId}/workplanrotations/{workPlanRotationId}

Delete a work plan rotation

deleteWorkforcemanagementManagementunitWorkplanrotation 2 params → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/managementunits/{managementUnitId}/workplanrotations/{workPlanRotationId}

Update a work plan rotation

patchWorkforcemanagementManagementunitWorkplanrotation 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/workplanrotations/{workPlanRotationId}/copy

Create a copy of work plan rotation

postWorkforcemanagementManagementunitWorkplanrotationCopy 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans/jobs

Gets the latest job for all activity plans in the business unit

getWorkforcemanagementBusinessunitActivityplansJobs 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans

Get activity plans

getWorkforcemanagementBusinessunitActivityplans 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans

Create an activity plan

postWorkforcemanagementBusinessunitActivityplans 2 params → 200201400401403404408409

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans/{activityPlanId}

Get an activity plan

getWorkforcemanagementBusinessunitActivityplan 2 params → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans/{activityPlanId}

Update an activity plan

patchWorkforcemanagementBusinessunitActivityplan 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans/{activityPlanId}/runs/jobs

Run an activity plan manually

postWorkforcemanagementBusinessunitActivityplanRunsJobs 2 params → 200201400401403404408409

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans/{activityPlanId}/runs/jobs/{jobId}

Gets an activity plan run job

getWorkforcemanagementBusinessunitActivityplanRunsJob 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/adherence/explanations/jobs/{jobId}

Query the status of an adherence explanation operation. Only the user who started the operation can query the status

getWorkforcemanagementAdherenceExplanationsJob 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/agents/{agentId}/adherence/explanations

Add an adherence explanation for the requested user

postWorkforcemanagementAgentAdherenceExplanations 2 params → 202400401403404408409413

GET

/api/v2/workforcemanagement/agents/{agentId}/adherence/explanations/{explanationId}

Get an adherence explanation

getWorkforcemanagementAgentAdherenceExplanation 2 params → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/agents/{agentId}/adherence/explanations/{explanationId}

Update an adherence explanation

patchWorkforcemanagementAgentAdherenceExplanation 3 params → 200202400401403404408409

POST

/api/v2/workforcemanagement/agents/{agentId}/adherence/explanations/query

Query adherence explanations for the given agent across a specified range

postWorkforcemanagementAgentAdherenceExplanationsQuery 4 params → 200202400401403404408409

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/adherence/explanations/query

Query adherence explanations across an entire business unit for the requested period

postWorkforcemanagementBusinessunitAdherenceExplanationsQuery 4 params → 200202400401403404408409

POST

/api/v2/workforcemanagement/adherence/explanations

Submit an adherence explanation for the current user

postWorkforcemanagementAdherenceExplanations 1 param → 202400401403404408409413

GET

/api/v2/workforcemanagement/adherence/explanations/{explanationId}

Get an adherence explanation for the current user

getWorkforcemanagementAdherenceExplanation 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/adherence/explanations/query

Query adherence explanations for the current user

postWorkforcemanagementAdherenceExplanationsQuery 3 params → 202400401403404408409413

GET

/api/v2/workforcemanagement/agents/me/adherence/historical/jobs/{jobId}

Request to fetch the status of the agent adherence job. Only the user who started the operation can query the status

getWorkforcemanagementAgentsMeAdherenceHistoricalJob 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/agents/me/adherence/historical/jobs

Request an agent historical adherence report

postWorkforcemanagementAgentsMeAdherenceHistoricalJobs 2 params → 202400401403404408409413

POST

/api/v2/workforcemanagement/adherence/historical/bulk

Request a historical adherence report in bulk

postWorkforcemanagementAdherenceHistoricalBulk 1 param → 202400401403404408409413

GET

/api/v2/workforcemanagement/adherence/historical/bulk/jobs/{jobId}

Request to fetch the status of the historical adherence bulk job. Only the user who started the operation can query the status

getWorkforcemanagementAdherenceHistoricalBulkJob 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/adherence/historical/jobs/{jobId}

Query the status of a historical adherence request operation. Only the user who started the operation can query the status

getWorkforcemanagementAdherenceHistoricalJob 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/historicaladherencequery

Request a historical adherence report

postWorkforcemanagementManagementunitHistoricaladherencequery 2 params → 202400401403404408409413

POST

/api/v2/workforcemanagement/teams/{teamId}/adherence/historical

Request a teams historical adherence report

postWorkforcemanagementTeamAdherenceHistorical 2 params → 202400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/adherence

Get a list of user schedule adherence records for the requested management unit

getWorkforcemanagementManagementunitAdherence 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/teams/{teamId}/adherence

Get a list of user schedule adherence records for the requested team

getWorkforcemanagementTeamAdherence 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/adherence

Get a list of UserScheduleAdherence records for the requested users

getWorkforcemanagementAdherence 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/agents/me/possibleworkshifts

Get agent possible work shifts for requested time frame

postWorkforcemanagementAgentsMePossibleworkshifts 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/unavailabletimes/settings/query

Query availability management units settings

postWorkforcemanagementBusinessunitUnavailabletimesSettingsQuery 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/unavailabletimes/schedules/query

Get agent schedule generation unavailable times

postWorkforcemanagementBusinessunitUnavailabletimesSchedulesQuery 2 params → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/managementunits/{managementUnitId}/unavailabletimes/settings

Update management unit availability settings

patchWorkforcemanagementManagementunitUnavailabletimesSettings 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/agents/{agentId}/unavailabletimes/query

Get agent unavailable times

postWorkforcemanagementAgentUnavailabletimesQuery 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/alternativeshifts/settings

Get alternative shifts settings for a business unit

getWorkforcemanagementBusinessunitAlternativeshiftsSettings 1 param → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/alternativeshifts/settings

Update alternative shifts settings for a business unit

patchWorkforcemanagementBusinessunitAlternativeshiftsSettings 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/alternativeshifts/trades/search

List alternative shifts trades for a given management unit or agent

postWorkforcemanagementBusinessunitAlternativeshiftsTradesSearch 3 params → 200202400401403404408409

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/alternativeshifts/trades/search/jobs/{jobId}

Query the status of an alternative shift search trade operation. Only the user who started the operation can query the status

getWorkforcemanagementBusinessunitAlternativeshiftsTradesSearchJob 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/alternativeshifts/trades/{tradeId}

Get an alternative shifts trade in a business unit for a given trade ID

getWorkforcemanagementBusinessunitAlternativeshiftsTrade 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/alternativeshifts/offers/jobs

Request a list of alternative shift offers for a given schedule

postWorkforcemanagementAlternativeshiftsOffersJobs 1 param → 200202400401403404408409

GET

/api/v2/workforcemanagement/alternativeshifts/offers/jobs/{jobId}

Query the status of an alternative shift offers operation. Only the user who started the operation can query the status

getWorkforcemanagementAlternativeshiftsOffersJob 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/alternativeshifts/offers/search/jobs

Request a search of alternative shift offers for a given shift

postWorkforcemanagementAlternativeshiftsOffersSearchJobs 1 param → 200202400401403404408409

GET

/api/v2/workforcemanagement/alternativeshifts/offers/search/jobs/{jobId}

Query the status of an alternative shift search offers operation. Only the user who started the operation can query the status

getWorkforcemanagementAlternativeshiftsOffersSearchJob 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/alternativeshifts/trades

Get a list of my alternative shifts trades

getWorkforcemanagementAlternativeshiftsTrades 1 param → 200202400401403404408409

POST

/api/v2/workforcemanagement/alternativeshifts/trades

Create my alternative shift trade using an existing offer's jobId

postWorkforcemanagementAlternativeshiftsTrades 1 param → 200201400401403404408409

GET

/api/v2/workforcemanagement/alternativeshifts/trades/jobs/{jobId}

Query the status of an alternative shift trades operation. Only the user who started the operation can query the status

getWorkforcemanagementAlternativeshiftsTradesJob 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/alternativeshifts/trades/{tradeId}

Get my alternative shift trade by trade ID

getWorkforcemanagementAlternativeshiftsTrade 1 param → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/alternativeshifts/trades/{tradeId}

Update my alternative shifts trade by trade ID

patchWorkforcemanagementAlternativeshiftsTrade 2 params → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/alternativeshifts/trades/state/jobs

Bulk update alternative shift trade states

patchWorkforcemanagementAlternativeshiftsTradesStateJobs 1 param → 200202400401403404408409

GET

/api/v2/workforcemanagement/alternativeshifts/trades/state/jobs/{jobId}

Query the status of an alternative shift trade state operation. Only the user who started the operation can query the status

getWorkforcemanagementAlternativeshiftsTradesStateJob 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/calendar/url/ics

Get existing calendar link for the current user

getWorkforcemanagementCalendarUrlIcs → 200400401403404408409413

POST

/api/v2/workforcemanagement/calendar/url/ics

Create a newly generated calendar link for the current user; if the current user has previously generated one, the generated link will be returned

postWorkforcemanagementCalendarUrlIcs 1 param → 200201400401403404408409

DELETE

/api/v2/workforcemanagement/calendar/url/ics

Disable generated calendar link for the current user

deleteWorkforcemanagementCalendarUrlIcs → 204400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/capacityplans/{capacityPlanId}

Get a capacity plan

getWorkforcemanagementBusinessunitCapacityplan 2 params → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/capacityplans/{capacityPlanId}

Update a capacity plan configuration

patchWorkforcemanagementBusinessunitCapacityplan 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/capacityplans

Get list of capacity plans for a business unit

getWorkforcemanagementBusinessunitCapacityplans 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/capacityplans

Create a new capacity plan

postWorkforcemanagementBusinessunitCapacityplans 2 params → 200201400401403404408409

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/capacityplans/bulk/remove

Delete capacity plans in a business unit

postWorkforcemanagementBusinessunitCapacityplansBulkRemove 2 params → 204400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/capacityplans/{capacityPlanId}/staffinggroupallocations

Get a capacity plan's staffing group allocations

getWorkforcemanagementBusinessunitCapacityplanStaffinggroupallocations 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/capacityplans/{capacityPlanId}/staffinggroupallocations

Create staffing group allocations for a capacity plan

postWorkforcemanagementBusinessunitCapacityplanStaffinggroupallocations 3 params → 201400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/capacityplans/{capacityPlanId}/staffingrequirements

Get a capacity plan's staffing requirements

getWorkforcemanagementBusinessunitCapacityplanStaffingrequirements 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/capacityplans/{capacityPlanId}/copy

Copy a capacity plan

postWorkforcemanagementBusinessunitCapacityplanCopy 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/capacityplans/{capacityPlanId}/requirement/generate

Regenerate requirements for capacity plan

postWorkforcemanagementBusinessunitCapacityplanRequirementGenerate 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/capacityplans/{capacityPlanId}/staffinggroupallocationshistory/query

Query staffing groups allocations history for a capacity plan

postWorkforcemanagementBusinessunitCapacityplanStaffinggroupallocationshistoryQuery 3 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/businessunits/{businessUnitId}/capacityplans/{capacityPlanId}/staffinggroupallocationshistory

Delete staffing group allocations history created for a capacity plan before the given date

deleteWorkforcemanagementBusinessunitCapacityplanStaffinggroupallocationshistory 3 params → 204400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/capacityplans/{capacityPlanId}/forecast

Get a capacity plan's forecast inputs

getWorkforcemanagementBusinessunitCapacityplanForecast 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/capacityplanning/longtermrequirements/automaticbestmethod/weeks/{weekDateId}/forecasts/{forecastId}

Get the latest long term staffing requirements for a business unit

getWorkforcemanagementBusinessunitCapacityplanningLongtermrequirementsAutomaticbestmethodWeekForecast 4 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/capacityplanning/longtermrequirements/automaticbestmethod/weeks/{weekDateId}/forecasts/{forecastId}/forceregenerate

Force regenerate the latest long term staffing requirements for a business unit

postWorkforcemanagementBusinessunitCapacityplanningLongtermrequirementsAutomaticbestmethodWeekForecastForceregenerate 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/schedulebids

Gets the list of schedule bids that belong to an agent. It will fetch an open bid or upcoming bid or a bid that is closed recently

getWorkforcemanagementSchedulebids → 200400401403404408409413

GET

/api/v2/workforcemanagement/schedulebids/{bidId}/preference

Gets an agent's schedule bidding preference

getWorkforcemanagementSchedulebidPreference 1 param → 200400401403404408409413

PUT

/api/v2/workforcemanagement/schedulebids/{bidId}/preference

Update an agent's schedule set preference

putWorkforcemanagementSchedulebidPreference 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/schedulebids/{bidId}/schedulesets

Gets an agent's schedule sets for a bid

getWorkforcemanagementSchedulebidSchedulesets 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/timeofflimits/available/query

Queries available time off for the current user

postWorkforcemanagementTimeofflimitsAvailableQuery 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/timeoffrequests/{timeOffRequestId}/waitlistpositions

Get the daily waitlist positions of a time off request for the current user

getWorkforcemanagementTimeoffrequestWaitlistpositions 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/timeoffrequests

Get a list of time off requests for the current user

getWorkforcemanagementTimeoffrequests → 200400401403404408409413

POST

/api/v2/workforcemanagement/timeoffrequests

Create a time off request for the current user

postWorkforcemanagementTimeoffrequests 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/timeoffrequests/{timeOffRequestId}

Get a time off request for the current user

getWorkforcemanagementTimeoffrequest 1 param → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/timeoffrequests/{timeOffRequestId}

Update a time off request for the current user

patchWorkforcemanagementTimeoffrequest 2 params → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/unavailabletimes

Update agent unavailable times

patchWorkforcemanagementUnavailabletimes 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/unavailabletimes/validation/jobs

Validates proposed changes to an agent's unavailable time spans against scheduling rules and constraints for a specific week

postWorkforcemanagementUnavailabletimesValidationJobs 1 param → 200202400401403404408409

POST

/api/v2/workforcemanagement/unavailabletimes/query

Get agent unavailable times

postWorkforcemanagementUnavailabletimesQuery 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/unavailabletimes/settings

Get availability management unit's settings for agent

getWorkforcemanagementUnavailabletimesSettings → 200400401403404408409413

GET

/api/v2/workforcemanagement/unavailabletimes/validation/jobs/{jobId}

Query agent unavailable times validation job

getWorkforcemanagementUnavailabletimesValidationJob 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/workplanbids/{bidId}/preferences

Gets an agent's work plan bidding preference

getWorkforcemanagementWorkplanbidPreferences 1 param → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/workplanbids/{bidId}/preferences

Update an agent's work plan bidding preference

patchWorkforcemanagementWorkplanbidPreferences 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/workplanbids/{bidId}/workplans

Gets an agent's work plans for a bid

getWorkforcemanagementWorkplanbidWorkplans 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/workplanbids

Gets the list of work plan bids that belong to an agent

getWorkforcemanagementWorkplanbids → 200400401403404408409413

GET

/api/v2/workforcemanagement/alternativeshifts/settings

Get alternative shifts settings from the current logged in agent’s business unit

getWorkforcemanagementAlternativeshiftsSettings → 200400401403404408409413

POST

/api/v2/workforcemanagement/agentschedules/mine

Get published schedule for the current user

postWorkforcemanagementAgentschedulesMine 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/agentschedules/managementunits/mine

Fetch agent schedules for the logged in user's management unit

postWorkforcemanagementAgentschedulesManagementunitsMine 3 params → 200202400401403404408409

POST

/api/v2/workforcemanagement/schedulesdeprecated

Get published schedule for the current user

postWorkforcemanagementSchedules 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/shifttradesdeprecated

Gets all of my shift trades

getWorkforcemanagementShifttrades → 200400401403404408409413

POST

/api/v2/workforcemanagement/timeoffrequests/integrationstatus/query

Retrieves integration statuses for a list of current user time off requests

postWorkforcemanagementTimeoffrequestsIntegrationstatusQuery 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/notifications

Get a list of notifications for the current user

getWorkforcemanagementNotifications → 200400401403404408409413

POST

/api/v2/workforcemanagement/notifications/update

Mark a list of notifications as read or unread

postWorkforcemanagementNotificationsUpdate 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/historicaldata/bulk/remove/jobs/{jobId}

Retrieves delete job status for historical data imports associated with the job id

getWorkforcemanagementHistoricaldataBulkRemoveJob 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/historicaldata/bulk/remove/jobs

Retrieves all delete job status for historical data

getWorkforcemanagementHistoricaldataBulkRemoveJobs → 200400401403404408409413

POST

/api/v2/workforcemanagement/historicaldata/bulk/remove/jobs

Delete the list of the historical data import entries

postWorkforcemanagementHistoricaldataBulkRemoveJobs 1 param → 202400401403404408409413

GET

/api/v2/workforcemanagement/historicaldata/importstatus/{jobId}

Retrieves status of the historical data imports associated with job id

getWorkforcemanagementHistoricaldataImportstatusJobId 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/historicaldata/importstatus

Retrieves status of the historical data imports of the organization

getWorkforcemanagementHistoricaldataImportstatus → 200400401403404408409413

POST

/api/v2/workforcemanagement/historicaldata/validate

Trigger validation process for historical import

postWorkforcemanagementHistoricaldataValidate 1 param → 202400401403404408409413

POST

/api/v2/workforcemanagement/agents/integrations/hris/query

Query integrations for agents

postWorkforcemanagementAgentsIntegrationsHrisQuery 1 param → 200400401403404408409413

PUT

/api/v2/workforcemanagement/agents/{agentId}/integrations/hris

Update integrations for agent

putWorkforcemanagementAgentIntegrationsHris 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/integrations/hris/timeofftypes/jobs/{jobId}

Query the results of time off types job

getWorkforcemanagementIntegrationsHrisTimeofftypesJob 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/integrations/hris

Get integrations

getWorkforcemanagementIntegrationsHris → 200400401403404408409413

POST

/api/v2/workforcemanagement/integrations/hris/{hrisIntegrationId}/timeofftypes/jobs

Get list of time off types configured in integration

postWorkforcemanagementIntegrationsHriTimeofftypesJobs 1 param → 200202400401403404408409

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/minimumstaffing/settings

Get minimum staffing settings for a business unit

getWorkforcemanagementBusinessunitMinimumstaffingSettings 1 param → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/minimumstaffing/settings

Update minimum staffing settings for a business unit

patchWorkforcemanagementBusinessunitMinimumstaffingSettings 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/agents/opportunities/enrollments/bulk/add

Bulk add enrollments to opportunities for the authenticated agent

postWorkforcemanagementAgentsOpportunitiesEnrollmentsBulkAdd 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/agents/opportunities/enrollments/bulk/statuses/update

Bulk update enrollment status for the authenticated agent

postWorkforcemanagementAgentsOpportunitiesEnrollmentsBulkStatusesUpdate 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/agents/opportunities/query

Query opportunities for the authenticated agent

postWorkforcemanagementAgentsOpportunitiesQuery 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/enrollments/bulk/statuses/update

Bulk update enrollment status

postWorkforcemanagementBusinessunitOpportunitiesEnrollmentsBulkStatusesUpdate 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/enrollments/query

Query enrollments

postWorkforcemanagementBusinessunitOpportunitiesEnrollmentsQuery 4 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/query

Query opportunities within the specified date range

postWorkforcemanagementBusinessunitOpportunitiesQuery 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/externalactivities/query

Query opportunities by external activity IDs

postWorkforcemanagementBusinessunitOpportunitiesExternalactivitiesQuery 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/bulk/add

Bulk add opportunities

postWorkforcemanagementBusinessunitOpportunitiesBulkAdd 2 params → 200201400401403404408409

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/bulk/remove

Bulk remove opportunities

postWorkforcemanagementBusinessunitOpportunitiesBulkRemove 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/bulk/publish

Bulk publish opportunities

postWorkforcemanagementBusinessunitOpportunitiesBulkPublish 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/bulk/statuses/update

Bulk update opportunities status

postWorkforcemanagementBusinessunitOpportunitiesBulkStatusesUpdate 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/{opportunityId}

Get opportunity details

getWorkforcemanagementBusinessunitOpportunity 3 params → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/{opportunityId}

Update the opportunity

patchWorkforcemanagementBusinessunitOpportunity 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/performancepredictions/recalculations

Request a daily recalculation of the performance prediction for the associated schedule

postWorkforcemanagementBusinessunitWeekSchedulePerformancepredictionsRecalculations 4 params → 200202400401403404408409

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/performancepredictions/recalculations/{recalculationId}

Get recalculated performance prediction result

getWorkforcemanagementBusinessunitWeekSchedulePerformancepredictionsRecalculation 4 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/performancepredictions

Get the performance prediction for the associated schedule

getWorkforcemanagementBusinessunitWeekSchedulePerformancepredictions 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/performancepredictions/recalculations/uploadurl

Upload daily activity changes to be able to request a performance prediction recalculation

postWorkforcemanagementBusinessunitWeekSchedulePerformancepredictionsRecalculationsUploadurl 4 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/schedulebids/{bidId}/groups/summary

Get summary of bid groups that belong to a schedule bid

getWorkforcemanagementBusinessunitSchedulebidGroupsSummary 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/schedulebids/{bidId}/groups/{bidGroupId}

Get a schedule bid group

getWorkforcemanagementBusinessunitSchedulebidGroup 3 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/businessunits/{businessUnitId}/schedulebids/{bidId}/groups/{bidGroupId}

Delete a schedule bid group by bid group Id

deleteWorkforcemanagementBusinessunitSchedulebidGroup 3 params → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/schedulebids/{bidId}/groups/{bidGroupId}

Update a schedule bid group by bid group Id

patchWorkforcemanagementBusinessunitSchedulebidGroup 4 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/schedulebids/{bidId}/groups

Add a bid group in a given schedule bid

postWorkforcemanagementBusinessunitSchedulebidGroups 3 params → 200201400401403404408409

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/schedulebids/{bidId}/groups/{bidGroupId}/preferences

Get agents schedule bid preferences for a bid group

getWorkforcemanagementBusinessunitSchedulebidGroupPreferences 5 params → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/schedulebids/{bidId}/groups/{bidGroupId}/preferences

Overrides the assigned schedule bid for the specified agents

patchWorkforcemanagementBusinessunitSchedulebidGroupPreferences 4 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/schedulebids/{bidId}

Get a schedule bid

getWorkforcemanagementBusinessunitSchedulebid 2 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/businessunits/{businessUnitId}/schedulebids/{bidId}

Delete a schedule bid

deleteWorkforcemanagementBusinessunitSchedulebid 2 params → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/schedulebids/{bidId}

Update a schedule bid

patchWorkforcemanagementBusinessunitSchedulebid 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/schedulebids

Get list of schedule bids

getWorkforcemanagementBusinessunitSchedulebids 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/schedulebids

Create a new schedule bid

postWorkforcemanagementBusinessunitSchedulebids 2 params → 200201400401403404408409

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/schedulebids/{bidId}/copy

Copy a schedule bid

postWorkforcemanagementBusinessunitSchedulebidCopy 3 params → 200201400401403404408409

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/schedulebids/effectiveschedulesets

Fetch all the agents with effective schedule set for the given BU

postWorkforcemanagementBusinessunitSchedulebidsEffectiveschedulesets 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/scheduling/runs

Get the list of scheduling runs

getWorkforcemanagementBusinessunitSchedulingRuns 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/scheduling/runs/{runId}

Get a scheduling run

getWorkforcemanagementBusinessunitSchedulingRun 2 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/businessunits/{businessUnitId}/scheduling/runs/{runId}

Cancel a scheduling run

deleteWorkforcemanagementBusinessunitSchedulingRun 2 params → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/scheduling/runs/{runId}

Mark a schedule run as applied

patchWorkforcemanagementBusinessunitSchedulingRun 3 params → 204400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/scheduling/runs/{runId}/result

Get the result of a rescheduling operation

getWorkforcemanagementBusinessunitSchedulingRunResult 4 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/agentschedules/search

Search published schedules

postWorkforcemanagementBusinessunitAgentschedulesSearch 4 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}

Get the metadata for the schedule, describing which management units and agents are in the scheduleSchedule data can then be loaded with the query route

getWorkforcemanagementBusinessunitWeekSchedule 4 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}

Delete a schedule

deleteWorkforcemanagementBusinessunitWeekSchedule 3 params → 200202400401403404408409

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/reschedule

Start a rescheduling run

postWorkforcemanagementBusinessunitWeekScheduleReschedule 4 params → 200202400401403404408409

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/update/uploadurl

Creates a signed upload URL for updating a schedule

postWorkforcemanagementBusinessunitWeekScheduleUpdateUploadurl 4 params → 200201400401403404408409

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules

Get the list of week schedules for the specified week

getWorkforcemanagementBusinessunitWeekSchedules 6 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules

Create a blank schedule

postWorkforcemanagementBusinessunitWeekSchedules 3 params → 200201400401403404408409

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/import/uploadurl

Creates a signed upload URL for importing a schedule

postWorkforcemanagementBusinessunitWeekSchedulesImportUploadurl 3 params → 200201400401403404408409

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/import

Starts processing a schedule import

postWorkforcemanagementBusinessunitWeekSchedulesImport 3 params → 200202400401403404408409

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/generate

Generate a schedule

postWorkforcemanagementBusinessunitWeekSchedulesGenerate 3 params → 200202400401403404408409

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/copy

Copy a schedule

postWorkforcemanagementBusinessunitWeekScheduleCopy 4 params → 200201202400401403404408

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/generationresults

Get the generation results for a generated schedule

getWorkforcemanagementBusinessunitWeekScheduleGenerationresults 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/headcountforecast

Get the headcount forecast by planning group for the schedule

getWorkforcemanagementBusinessunitWeekScheduleHeadcountforecast 4 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/agentschedules/query

Loads agent schedule data from the schedule. Used in combination with the metadata route

postWorkforcemanagementBusinessunitWeekScheduleAgentschedulesQuery 6 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/history/agents/{agentId}

Loads agent's schedule history.

getWorkforcemanagementBusinessunitWeekScheduleHistoryAgent 4 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/update

Starts processing a schedule update

postWorkforcemanagementBusinessunitWeekScheduleUpdate 4 params → 200202400401403404408409

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/schedules/searchdeprecated

Query published schedules for given given time range for set of users

postWorkforcemanagementManagementunitSchedulesSearch 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/agentschedules/search

Query published schedules for given given time range for set of users

postWorkforcemanagementManagementunitAgentschedulesSearch 4 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekId}/schedulesdeprecated

Deprecated. Use the equivalent business unit resource instead. Get the list of schedules in a week in management unit

getWorkforcemanagementManagementunitWeekSchedules 5 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekId}/schedules/{scheduleId}deprecated

Deprecated. Use the equivalent business unit resource instead. Get a week schedule

getWorkforcemanagementManagementunitWeekSchedule 5 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/scheduler/settings

Get scheduler settings for a business unit

getWorkforcemanagementBusinessunitSchedulerSettings 1 param → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/scheduler/settings

Update scheduler settings for a business unit

patchWorkforcemanagementBusinessunitSchedulerSettings 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/schedulingjobs/{jobId}

Get status of the scheduling job

getWorkforcemanagementSchedulingjob 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/shifttrading/trades/query/jobs

Queries shift trades in a management unit per user

postWorkforcemanagementBusinessunitShifttradingTradesQueryJobs 4 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/shifttrading/trades/query/jobs/{jobId}

View results of the query shift trades in a management unit per user operation. Only the user who started the operation can query the status

getWorkforcemanagementBusinessunitShifttradingTradesQueryJob 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/shifttrading/trades/evaluate/jobs

Queries and evaluates against shift trade configuration shift trades in a management unit per week

postWorkforcemanagementBusinessunitShifttradingTradesEvaluateJobs 4 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/shifttrading/trades/evaluate/jobs/{jobId}

View results of the evaluate shift trades in a management unit per week operation. Only the user who started the operation can query the status

getWorkforcemanagementBusinessunitShifttradingTradesEvaluateJob 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/shifttrading/weeks/summary/jobs

Retrieves the summary of shift trades in a matched state per week

postWorkforcemanagementBusinessunitShifttradingWeeksSummaryJobs 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/shifttrading/weeks/summary/jobs/{jobId}

View results of the retrieve the summary of shift trades in a matched state per week operation. Only the user who started the operation can query the status

getWorkforcemanagementBusinessunitShifttradingWeeksSummaryJob 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/shifttrading/unmatched/search/jobs

Start an async job to find potential shift trade matches for the current receiving user

postWorkforcemanagementBusinessunitShifttradingUnmatchedSearchJobs 4 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/shifttrading/unmatched/search/jobs/{jobId}

View result of potential shift trade matches for the current user. Only the user who started the operation can query the status

getWorkforcemanagementBusinessunitShifttradingUnmatchedSearchJob 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/shifttrading/trades/state/bulk/jobs

Bulk update multiple trade states. Permits a supervisor to approve or deny multiple trades.

postWorkforcemanagementBusinessunitShifttradingTradesStateBulkJobs 4 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/shifttrading/trades/state/bulk/jobs/{jobId}

View results of bulk update trades states operation. Only the user who started the operation can query the status.

getWorkforcemanagementBusinessunitShifttradingTradesStateBulkJob 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/shifttrading/trades/jobs

Add a shift trade job

postWorkforcemanagementShifttradingTradesJobs 2 params → 200201202400401403404408

GET

/api/v2/workforcemanagement/shifttrading/trades/jobs/{jobId}

View result of create trade operation. Only the user who started the operation can query the status

getWorkforcemanagementShifttradingTradesJob 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/shifttrading/trades/mine/query/jobs

Retrieve all my shift trades where I am either the initiating or receiving user

postWorkforcemanagementShifttradingTradesMineQueryJobs 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/shifttrading/trades/mine/query/jobs/{jobId}

View results of retrieve all my shift trade operation. Only the user who started the operation can query the status

getWorkforcemanagementShifttradingTradesMineQueryJob 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/shifttrading/trades/{tradeId}/jobs

Updates a shift trade. This route can only be called by the initiating user

postWorkforcemanagementShifttradingTradeJobs 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/shifttrading/trades/{tradeId}/jobs/{jobId}

View result of update trade operation. Only the user who started the operation can query the status

getWorkforcemanagementShifttradingTradeJob 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/shifttrading/trades/{tradeId}/state/jobs

Update trade state by a user

postWorkforcemanagementShifttradingTradeStateJobs 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/shifttrading/trades/{tradeId}/state/jobs/{jobId}

View result of update trade state operation. Only the user who started the operation can query the status.

getWorkforcemanagementShifttradingTradeStateJob 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/shifttrading/trades/{tradeId}/match/jobs

Matches a shift trade. This route can only be called by the receiving user

postWorkforcemanagementShifttradingTradeMatchJobs 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/shifttrading/trades/{tradeId}/match/jobs/{jobId}

View result of match shift trade operation. Only the receiving user who started the operation can query the status.

getWorkforcemanagementShifttradingTradeMatchJob 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/shrinkage/jobs/{jobId}

Request to fetch the status of the historical shrinkage query

getWorkforcemanagementShrinkageJob 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/shrinkage/jobs

Request a historical shrinkage report

postWorkforcemanagementManagementunitShrinkageJobs 2 params → 202400401403404408409413

POST

/api/v2/workforcemanagement/teams/{teamId}/shrinkage/jobs

Request a historical shrinkage report

postWorkforcemanagementTeamShrinkageJobs 2 params → 202400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeoffrequests/query

Fetches time off requests matching the conditions specified in the request body

postWorkforcemanagementManagementunitTimeoffrequestsQuery 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/users/{userId}/timeoffrequests

Get a list of time off requests for a given user

getWorkforcemanagementManagementunitUserTimeoffrequests 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/users/{userId}/timeoffrequests/{timeOffRequestId}

Get a time off request

getWorkforcemanagementManagementunitUserTimeoffrequest 3 params → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/managementunits/{managementUnitId}/users/{userId}/timeoffrequests/{timeOffRequestId}

Update a time off request

patchWorkforcemanagementManagementunitUserTimeoffrequest 4 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeoffrequests

Create a new time off request

postWorkforcemanagementManagementunitTimeoffrequests 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/timeoffbalance/jobs

Query time off balances for the current user for specified activity code and dates

postWorkforcemanagementTimeoffbalanceJobs 1 param → 200202400401403404408409

GET

/api/v2/workforcemanagement/timeoffbalance/jobs/{jobId}

Query the results of time off types job

getWorkforcemanagementTimeoffbalanceJob 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/users/{userId}/timeoffrequests/{timeOffRequestId}/timeoffbalance/jobs

Query time off balances for dates spanned by a given time off request

postWorkforcemanagementManagementunitUserTimeoffrequestTimeoffbalanceJobs 3 params → 200202400401403404408409

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/users/{userId}/timeoffbalance/jobs

Query time off balances for a given user for specified activity code and dates

postWorkforcemanagementManagementunitUserTimeoffbalanceJobs 3 params → 200202400401403404408409

POST

/api/v2/workforcemanagement/timeoffrequests/estimate

Estimates available time off for current user

postWorkforcemanagementTimeoffrequestsEstimate 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/users/{userId}/timeoffrequests/estimate

Estimates available time off for an agent

postWorkforcemanagementManagementunitUserTimeoffrequestsEstimate 4 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeoffrequests/integrationstatus/query

Retrieves integration statuses for a list of time off requests

postWorkforcemanagementManagementunitTimeoffrequestsIntegrationstatusQuery 2 params → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeoffrequests/{timeOffRequestId}/users/{userId}/integrationstatus

Set integration status for a time off request.

patchWorkforcemanagementManagementunitTimeoffrequestUserIntegrationstatus 4 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeofflimits

Gets a list of time-off limit objects

getWorkforcemanagementBusinessunitTimeofflimits 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeofflimits

Creates a new time-off limit object

postWorkforcemanagementBusinessunitTimeofflimits 2 params → 200201400401403404408409

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeofflimits/{timeOffLimitId}

Gets a time-off limit object

getWorkforcemanagementBusinessunitTimeofflimit 2 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeofflimits/{timeOffLimitId}

Deletes a time-off limit object

deleteWorkforcemanagementBusinessunitTimeofflimit 2 params → 204400401403404408409413

PUT

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeofflimits/{timeOffLimitId}/values

Sets daily values for a date range of time-off limit object

putWorkforcemanagementBusinessunitTimeofflimitValues 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeofflimits/values/query

Retrieves time-off limit related values based on a given set of filters.

postWorkforcemanagementBusinessunitTimeofflimitsValuesQuery 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeofflimits

Gets a list of time off limit objects under management unit.

getWorkforcemanagementManagementunitTimeofflimits 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeofflimits

Creates a new time off limit object under management unit.

postWorkforcemanagementManagementunitTimeofflimits 2 params → 200201400401403404408409

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeofflimits/{timeOffLimitId}

Gets a time off limit object

getWorkforcemanagementManagementunitTimeofflimit 2 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeofflimits/{timeOffLimitId}

Deletes a time off limit object

deleteWorkforcemanagementManagementunitTimeofflimit 2 params → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeofflimits/{timeOffLimitId}

Updates a time off limit object.

patchWorkforcemanagementManagementunitTimeofflimit 3 params → 200400401403404408409413

PUT

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeofflimits/{timeOffLimitId}/values

Sets daily values for a date range of time off limit object

putWorkforcemanagementManagementunitTimeofflimitValues 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeofflimits/values/query

Retrieves time off limit related values based on a given set of filters.

postWorkforcemanagementManagementunitTimeofflimitsValuesQuery 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/users/{userId}/timeoffrequests/{timeOffRequestId}/timeofflimits

Retrieves time off limit, allocated and waitlisted values according to specific time off request

getWorkforcemanagementManagementunitUserTimeoffrequestTimeofflimits 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeoffplans

Gets a list of time-off plans

getWorkforcemanagementBusinessunitTimeoffplans 4 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeoffplans

Creates a new time-off plan

postWorkforcemanagementBusinessunitTimeoffplans 2 params → 200201400401403404408409

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeoffplans/{timeOffPlanId}

Gets a time-off plan

getWorkforcemanagementBusinessunitTimeoffplan 2 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeoffplans/{timeOffPlanId}

Deletes a time-off plan

deleteWorkforcemanagementBusinessunitTimeoffplan 2 params → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeoffplans/{timeOffPlanId}

Updates a time-off plan

patchWorkforcemanagementBusinessunitTimeoffplan 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeoffplans

Gets a list of time off plans

getWorkforcemanagementManagementunitTimeoffplans 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeoffplans

Creates a new time off plan

postWorkforcemanagementManagementunitTimeoffplans 2 params → 200201400401403404408409

GET

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeoffplans/{timeOffPlanId}

Gets a time off plan

getWorkforcemanagementManagementunitTimeoffplan 2 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeoffplans/{timeOffPlanId}

Deletes a time off plan

deleteWorkforcemanagementManagementunitTimeoffplan 2 params → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeoffplans/{timeOffPlanId}

Updates a time off plan

patchWorkforcemanagementManagementunitTimeoffplan 3 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/managementunits/{managementUnitId}/timeoffrequests/waitlistpositions/query

Retrieves daily waitlist position for a list of time off requests

postWorkforcemanagementManagementunitTimeoffrequestsWaitlistpositionsQuery 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/workplanbids/{bidId}/groups/summary

Get summary of bid groups that belong to a work plan bid

getWorkforcemanagementBusinessunitWorkplanbidGroupsSummary 2 params → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/workplanbids/{bidId}/groups

Add a bid group in a given work plan bid

postWorkforcemanagementBusinessunitWorkplanbidGroups 3 params → 200201400401403404408409

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/workplanbids/{bidId}/groups/{bidGroupId}

Get a bid group by bid group Id

getWorkforcemanagementBusinessunitWorkplanbidGroup 3 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/businessunits/{businessUnitId}/workplanbids/{bidId}/groups/{bidGroupId}

Delete a bid group by bid group Id

deleteWorkforcemanagementBusinessunitWorkplanbidGroup 3 params → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/workplanbids/{bidId}/groups/{bidGroupId}

Update a bid group by bid group Id

patchWorkforcemanagementBusinessunitWorkplanbidGroup 4 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/workplanbids/{bidId}/groups/{bidGroupId}/preferences

Gets the work plan preferences of all the agents in the work plan bid group

getWorkforcemanagementBusinessunitWorkplanbidGroupPreferences 3 params → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/workplanbids/{bidId}/groups/{bidGroupId}/preferences

Overrides the assigned work plan for the specified agents

patchWorkforcemanagementBusinessunitWorkplanbidGroupPreferences 4 params → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/users/workplanbidranks/bulk

Update bulk work plan bid ranks on users. Max 50 users can be updated at a time.

patchWorkforcemanagementUsersWorkplanbidranksBulk 1 param → 200400401403404408409413

GET

/api/v2/workforcemanagement/users/{userId}/workplanbidranks

Get work plan bid ranks for a user

getWorkforcemanagementUserWorkplanbidranks 1 param → 200400401403404408409413

PATCH

/api/v2/workforcemanagement/users/{userId}/workplanbidranks

Update work plan bid ranks for a user

patchWorkforcemanagementUserWorkplanbidranks 2 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/workplanbids/{bidId}

Get a work plan bid

getWorkforcemanagementBusinessunitWorkplanbid 2 params → 200400401403404408409413

DELETE

/api/v2/workforcemanagement/businessunits/{businessUnitId}/workplanbids/{bidId}

Delete a work plan bid

deleteWorkforcemanagementBusinessunitWorkplanbid 2 params → 204400401403404408409413

PATCH

/api/v2/workforcemanagement/businessunits/{businessUnitId}/workplanbids/{bidId}

Update work plan bid

patchWorkforcemanagementBusinessunitWorkplanbid 3 params → 200400401403404408409413

GET

/api/v2/workforcemanagement/businessunits/{businessUnitId}/workplanbids

Get list of work plan bids

getWorkforcemanagementBusinessunitWorkplanbids 1 param → 200400401403404408409413

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/workplanbids

Create a new work plan bid

postWorkforcemanagementBusinessunitWorkplanbids 2 params → 200201400401403404408409

POST

/api/v2/workforcemanagement/businessunits/{businessUnitId}/workplanbids/{bidId}/copy

Copy a work plan bid

postWorkforcemanagementBusinessunitWorkplanbidCopy 3 params → 200201400401403404408409

Schemas 773

The contract defines 773 schemas that model the data the API accepts and returns. The most detailed are WorkPlan (36 properties), WorkPlanListItemResponse (36 properties), WorkPlanValidationRequest (35 properties), CreateWorkPlan (31 properties). Each schema is shown below with its type and property counts.

RequiredDateRange

object

2 properties 2 required

SchedulingPeriodBase

object

1 property 1 required

WeekShiftTradeListResponse

object

2 properties

BuAgentScheduleHistoryDeletedChange

object

3 properties

UploadUrlRequestBody

object

1 property 1 required

AdherenceSettings

object

7 properties

CreateStaffingGroupRequest

object

4 properties 1 required

CreateTimeOffPlanRequest

object

7 properties 3 required

MuRescheduleResultWrapper

object

1 property

BuUpdateAgentScheduleUploadSchema

object

7 properties 1 required

GenerateBuForecastRequest

object

3 properties 1 required

ValidationServiceRequest

object

2 properties 2 required

IgnoredActivityCodeIds

object

1 property

OpportunityResult

object

19 properties 13 required

ActivityPlanServiceGoalImpactOverrides

object

3 properties 3 required

WeekScheduleResponse

object

2 properties

ActivityPlanListing

object

1 property

BulkUpdateShiftTradeListJobRequest

object

3 properties 3 required

AlternativeShiftAsyncResponse

object

1 property 1 required

TimeOffIntegrationStatusResponse

object

2 properties 2 required

ShrinkageOverride

object

2 properties 1 required

ReschedulingOptionsRunResponse

object

10 properties

ShiftTradeEvaluateTradesBuJobResponse

object

7 properties 3 required

WfmUserEntityListing

object

1 property

BulkOpportunityEnrollmentsStatusUpdateRequest

object

3 properties 2 required

ShiftTradeResponseItem

object

11 properties 6 required

BuUpdateAgentScheduleShift

object

9 properties

CreateBusinessUnitSettingsRequest

object

7 properties 2 required

WfmAgentHistoricalAdherenceResult

object

13 properties 7 required

UpdateMuAgentsRequest

object

1 property

TimeOffRequestLookup

object

2 properties 2 required

AlternativeShiftTradeListing

object

1 property

BuQueryAdherenceExplanationsRequest

object

4 properties 2 required

OverrideDate

object

2 properties 2 required

SetWrapperDayOfWeek

object

1 property

BuIntradayDataGroup

object

7 properties

UserStaffingGroupResponse

object

2 properties

ShiftTradeQueryWeekSummariesBuJobResponse

object

7 properties 3 required

ValidateAgentUnavailableTimesResponse

object

3 properties 1 required

UpdateNotificationsRequest

object

1 property 1 required

StaffingGroupReference

object

2 properties 1 required

TeamReference

object

2 properties

BuHeadcountForecastBuPlanningGroupHeadcountForecastResult

object

2 properties

ScheduleSetError

object

3 properties 1 required

UpdateAgentWorkPlanBiddingPreference

object

2 properties 2 required

CapacityPlanDeleteRequest

object

1 property 1 required

SearchShiftTradeResponse

object

3 properties

AddOpportunityBody

object

9 properties 7 required

BuAgentScheduleQueryResponse

object

6 properties

BuScheduleRunListing

object

1 property

CapacityPlanMetricsSummary

object

13 properties 12 required

ShiftTradePreviewResponse

object

1 property

BuQueryAgentSchedulesRequest

object

3 properties 1 required

HistoricalShrinkageAggregateResponse

object

8 properties

WorkPlanShift

object

26 properties 1 required

HistoricalShrinkageResultListing

object

1 property

BulkAddOpportunitiesRequest

object

2 properties 1 required

SetTimeOffLimitValuesRequest

object

2 properties 1 required

UpdateTimeOffPlanBusinessUnitAssociation

object

2 properties

ValidateWorkPlanMessages

object

2 properties

WorkPlanBid

object

Work plan bid response

15 properties 11 required

StaffingRequirementsPlanningGroupData

object

4 properties 2 required

TimeOffLimitReference

object

2 properties 1 required

PlanningGroupOutputs

object

5 properties 5 required

CreateTimeOffPlanManagementUnitAssociation

object

2 properties 1 required

TimeOffLimitRange

object

3 properties 3 required

UserScheduleAdherenceListing

object

2 properties

AgentAssignedShiftSet

object

4 properties 4 required

UpdateTimeOffLimitRequest

object

2 properties 1 required

AgentMuQueryResponse

object

5 properties 2 required

SearchShiftTradesResponse

object

2 properties

AlternativeShiftJobResponse

object

9 properties 2 required

AdherenceExplanationListingBuQueryResponse

object

1 property

ScheduleBidGroup

object

8 properties 4 required

QueryWaitlistPositionsRequest

object

1 property 1 required

BuAgentScheduleShift

object

8 properties

AlternativeShiftOffersRequest

object

2 properties 2 required

AgentMuScheduleItem

object

3 properties 3 required

WfmHistoricalAdherenceBulkItem

object

6 properties 3 required

AgentsIntegrationsListing

object

1 property

AdminTimeOffRequestPatch

object

12 properties 1 required

ShiftTradeQueryTradesBuJobResponse

object

7 properties 3 required

QueryAgentUnavailableTimesRequest

object

2 properties 2 required

ManagementUnitSettingsRequest

object

6 properties 1 required

MinimumStaffingRequest

object

4 properties

CreateBusinessUnitRequest

object

3 properties 3 required

ForecastServiceGoalTemplateImpactOverrideResponse

object

3 properties

AdminAgentScheduleBidPreferenceResponse

object

2 properties

ScheduleGenerationMessage

object

2 properties

AdherenceExplanationListing

object

1 property

CreateCapacityPlanStaffingGroupMetricChangeRequest

object

8 properties 6 required

MoveManagementUnitRequest

object

1 property 1 required

AgentQueryAdherenceExplanationsRequest

object

2 properties 2 required

BuAlternativeShiftJobResponse

object

9 properties 3 required

BuAgentScheduleHistoryChange

object

4 properties

BulkOpportunitiesEnrollmentResult

object

3 properties 2 required

UnavailableTimesManagementUnitSettings

object

2 properties 2 required

AgentWorkPlanActivity

object

2 properties 2 required

BuForecastResult

object

4 properties

AgentQueryOpportunityResult

object

12 properties 9 required

CurrentUserScheduleRequestBody

object

3 properties 2 required

ManagementUnitListing

object

10 properties

ShiftTradeActivityPreviewResponse

object

7 properties

BulkPublishOpportunitiesResponse

object

2 properties 2 required

UpdateWorkPlanBid

object

Update work plan bid model

10 properties

BuAsyncAgentSchedulesQueryResponse

object

5 properties

LongTermRequirementsServiceGoalDetail

object

2 properties 2 required

QueryCapacityPlanStaffingGroupMetricChangeHistory

object

2 properties 1 required

QueryShiftTradeListJobRequest

object

3 properties 3 required

TimeOffRequestQueryBody

object

5 properties

StaffingGroupListing

object

2 properties

ValueWrapperString

object

1 property

ReschedulingManagementUnitResponse

object

2 properties

QueryUserStaffingGroupListRequest

object

1 property 1 required

AgentBulkAddOpportunityEnrollmentResult

object

3 properties 2 required

AdherenceExplanationResponse

object

12 properties 7 required

WorkPlanBidGroupCreate

object

5 properties 5 required

ValidateWorkPlanResponse

object

3 properties

WorkPlanListResponse

object

1 property

ScheduleBidGroupReference

object

2 properties 1 required

AgentBulkStatusUpdateOpportunityEnrollmentsRequest

object

2 properties 2 required

AdherenceExplanationAsyncResponse

object

1 property

ListWrapperInteger

object

1 property

MatchShiftTradeJobRequest

object

4 properties 3 required

AdherenceExplanationListingAgentQueryResponse

object

1 property

ScheduleBidScheduledShift

object

5 properties 3 required

BuForecastTimeSeriesResult

object

3 properties

ImportForecastUploadResponse

object

4 properties

UserSchedule

object

5 properties 1 required

ListWrapperBidGroupWorkPlanRotationRequest

object

1 property

UnavailableTime

object

3 properties 1 required

AgentWorkPlanBiddingPreferenceRequest

object

2 properties 1 required

WeekShiftTradeResponse

object

2 properties

QueryTimeOffLimitValuesResponse

object

1 property

ScheduleBidGroupUpdate

object

7 properties

BuScheduleMetadata

object

10 properties

BusinessUnitActivityCode

object

16 properties 1 required

BulkRemoveOpportunitiesResponse

object

2 properties 2 required

InitiatingAlternativeShift

object

2 properties 2 required

LongTermForecastResult

object

3 properties

GetAgentsWorkPlansRequest

object

3 properties 3 required

PatchShiftTradeRequest

object

4 properties 1 required

BuTimeOffLimitReference

object

2 properties 1 required

BuServiceLevel

object

3 properties 1 required

SetWrapperRoutePathRequest

object

1 property

WaitlistPositionListing

object

1 property

ConstraintConflictMessage

object

2 properties

AdminAgentScheduleSetPreferences

object

5 properties 2 required

BuQueryAdherenceExplanationsResponse

object

3 properties

ScheduleBid

object

16 properties 12 required

CreateWorkPlan

object

31 properties 1 required

EstimateAvailableFullDayTimeOffRequest

object

2 properties 1 required

WorkPlanPatternResponse

object

1 property

UpdateBusinessUnitRequest

object

3 properties

QueueReference

object

2 properties

UserStaffingGroupListing

object

2 properties

AgentsBidAssignedScheduleSetOverrideRequest

object

1 property 1 required

BuNotificationSettingsResponse

object

1 property

BuRescheduleResult

object

5 properties

BuScheduleListItem

object

9 properties

HistoricalShrinkageResult

object

7 properties

HrisTimeOffTypesJobReference

object

3 properties

UpdateUnavailableTimesRequest

object

1 property 1 required

HrisTimeOffTypeResponse

object

3 properties 2 required

AddWorkPlanRotationAgentRequest

object

3 properties 3 required

ErrorBody

object

11 properties

AgentScheduleBid

object

8 properties 6 required

BuAverageSpeedOfAnswer

object

2 properties 1 required

AgentBulkAddOpportunityEnrollment

object

2 properties 1 required

StaffingGroupMetricChangeResponse

object

9 properties 7 required

LongTermRequirements

object

4 properties 3 required

TimeOffRequestListing

object

2 properties 1 required

PlanningPeriodSettings

object

2 properties 2 required

AgentIntegrationAssociationRequest

object

3 properties 3 required

UpdateMuAgentWorkPlanRequest

object

3 properties 1 required

ListWrapperRequiredDateRange

object

1 property

CreateWorkPlanActivity

object

14 properties

UpdateBusinessUnitSettingsRequest

object

8 properties 1 required

ActivityPlanServiceLevelImpactOverride

object

1 property 1 required

BuSetTimeOffLimitValuesRequest

object

2 properties 1 required

WorkPlanBidGroup

object

5 properties 5 required

UserSearchRulePart

object

3 properties 3 required

QueryAvailabilityManagementUnitsSettingsRequest

object

1 property 1 required

ListWrapperShiftStartVariance

object

1 property

TimeOffRequest

object

23 properties 2 required

AgentScheduleShiftActivity

object

3 properties 3 required

WfmHistoricalAdherenceBulkQuery

object

2 properties 2 required

HistoricalAdherenceDayMetrics

object

11 properties

ShiftSetEffectiveWorkPlan

object

3 properties

CurrentUserTimeOffIntegrationStatusRequest

object

1 property 1 required

AsyncForecastOperationResult

object

4 properties

CapacityPlanForecastMetrics

object

2 properties 2 required

ValueWrapperActivityPlanServiceGoalImpactOverrides

object

1 property

CreateAlternativeShiftTradeRequest

object

5 properties 2 required

BuScheduleRun

object

18 properties 1 required

ShiftTradeMatchTradeJobResponse

object

7 properties 3 required

StaffingRequirementResultResponseTemplate

object

1 property 1 required

ValueWrapperDate

object

1 property

AdminAgentWorkPlanBiddingPreference

object

6 properties 2 required

ShiftTradeResponse

object

19 properties

PendingAndApprovedOpportunityEnrollmentCounts

object

2 properties 2 required

ScheduleBidGroupResponse

object

4 properties 3 required

BuForecastGenerationPlanningGroupResult

object

2 properties

AddShiftTradeRequest

object

5 properties 2 required

ActivityPlanJobException

object

2 properties 2 required

BuScheduleNotificationsCategorySettings

object

3 properties 3 required

BuImportShortTermForecastSchema

object

5 properties 3 required

PatchBuReschedulingOptionsManagementUnitRequest

object

2 properties 1 required

SetWrapperString

object

1 property

BuShortTermForecast

object

16 properties 1 required

AssignedAgentDetails

object

2 properties 1 required

ActivityCodesReference

object

2 properties

ScheduleBidGroupSummary

object

9 properties 7 required

QueryWeekSummaryListJobRequest

object

2 properties 2 required

AgentTimeOffRequestPatch

object

5 properties

CopyCapacityPlanRequest

object

5 properties 3 required

AgentAdherenceScheduledActivity

object

3 properties 3 required

ActivityPlanOccurrenceReference

object

2 properties 1 required

OpportunityResultWithAgentIds

object

20 properties 13 required

HistoricalDataDeleteEntity

object

2 properties

BulkOpportunitiesExternalActivitiesRequest

object

1 property 1 required

SetWrapperSyncTimeOffProperty

object

1 property

BuAsyncAgentSchedulesSearchResponse

object

5 properties

SetTimeOffIntegrationStatusRequest

object

1 property 1 required

WfmHistoricalAdherenceQueryForTeams

object

5 properties 2 required

SchedulingSettingsRequest

object

6 properties

InitiatingShiftRequestItem

object

3 properties 3 required

ValueWrapperShiftTradeTargetRequestItem

object

1 property

ImportForecastResponse

object

3 properties

HistoricalAdherenceActuals

object

4 properties

CreateAgentTimeOffRequest

object

9 properties 1 required

ScheduleBidGroupSummaryList

object

1 property 1 required

ListWrapperAgentWorkPlanField

object

1 property

UserSearchRule

object

1 property 1 required

UpdateScheduleBid

object

10 properties

TimeOffPlanListing

object

1 property

AgentMuScheduleQuery

object

2 properties 2 required

ForecastServiceLevelResponse

object

2 properties

CreateStaffingGroupAllocation

object

4 properties 4 required

WfmHistoricalAdherenceBulkResult

object

5 properties

QueryOpportunityEnrollmentResult

object

9 properties 4 required

AlternativeShiftOffersViewResponseTemplate

object

8 properties 8 required

BusinessUnitSettingsResponse

object

8 properties 3 required

SearchAlternativeShiftTradesRequest

object

2 properties

AdherenceExplanationNotification

object

10 properties

WorkPlanReference

object

3 properties

BuIntradayScheduleData

object

1 property

QueryOpportunitiesResponse

object

2 properties

WorkPlanBidGroupSummaryList

object

1 property 1 required

LongTermForecastPlanningGroupData

object

3 properties 3 required

ListWrapperInterval

object

1 property

BuShortTermForecastReference

object

4 properties 1 required

BuScheduleListing

object

1 property

MoveAgentsResponse

object

3 properties

BuAgentScheduleShiftRequest

object

8 properties

AgentMuScheduleResult

object

2 properties 2 required

AgentQueryAdherenceExplanationsResponse

object

3 properties

BulkUpdateShiftTradeStateResultItem

object

6 properties

FixedAvailability

object

3 properties

MatchShiftTradeResponse

object

4 properties

PlanningGroupToStaffingGroupsResponse

object

2 properties 1 required

BuAgentSchedulePublishedScheduleReference

object

4 properties

QueryAgentUnavailableTimesValidationJobResponse

object

6 properties 2 required

ServiceGoalTemplateImpactOverride

object

2 properties 2 required

SchedulingOptionsRequest

object

3 properties

CapacityPlanStaffingGroupMetricChangeHistoryListResponse

object

1 property

BuScheduleReference

object

3 properties

ActivityPlanRunJobResponse

object

6 properties 4 required

PlanningGroupToStaffingGroupsListing

object

1 property

WaitlistPosition

object

4 properties

BulkUpdateShiftTradeStateRequestItem

object

3 properties 2 required

TimeOffRequestReference

object

2 properties

AdminBulkUpdateAlternativeShiftTradeStateRequest

object

2 properties 1 required

LongTermRequirementsServiceGoal

object

7 properties 7 required

AgentQueryOpportunities

object

2 properties 1 required

EstimateAvailablePartialDayTimeOffRequest

object

2 properties 1 required

UpdatePlanningGroupRequest

object

4 properties 1 required

WfmHistoricalAdherenceQuery

object

6 properties 1 required

ShiftTradeInitiatingSideResponseItem

object

4 properties 4 required

AlternativeShiftBuSettingsResponse

object

4 properties 4 required

BuShortTermForecastListItem

object

9 properties 1 required

BuTimeOffPlanListing

object

2 properties

ValueWrapperUserSearchRule

object

1 property

SchedulingStatusResponse

object

5 properties

BuAbandonRate

object

2 properties 1 required

AgentBidScheduleSetOverrideRequest

object

3 properties 1 required

SearchUnmatchedShiftTradeResponseItem

object

2 properties 2 required

BuAgentSchedulesSearchResponse

object

3 properties

AddAdherenceExplanationAgentRequest

object

4 properties 3 required

UpdateTimeOffPlanRequest

object

8 properties 1 required

WorkPlanConstraintConflictMessage

object

2 properties

ShiftTradeExternalActivityRule

object

3 properties 2 required

WfmIntegrationListing

object

1 property

UpdateScheduleUploadSchema

object

6 properties 1 required

ShiftTradeTargetRequestItem

object

1 property

AlternativeShiftTradeBulkUpdateTemplateItem

object

6 properties 3 required

AvailableTimeOffRange

object

6 properties

ShiftTradeTargetResponseItem

object

1 property

ActivityPlanResponse

object

27 properties 16 required

ManagementUnit

object

12 properties

BuAsyncScheduleResponse

object

3 properties

WorkPlanActivity

object

17 properties

HistoricalShrinkageActivityCategoryResponse

object

3 properties

MoveManagementUnitResponse

object

2 properties

QueryWeekSummaryListJobResponseItem

object

1 property 1 required

BuPlanningGroupHeadcountForecastUploadSchema

object

3 properties 1 required

EstimateAvailableTimeOffRequest

object

4 properties 2 required

AgentUpdateAlternativeShiftTradeRequest

object

2 properties 1 required

HrisTimeOffTypesJobResponse

object

2 properties

BulkOpportunitiesError

object

1 property 1 required

LocalDateRange

object

2 properties

WorkPlanOverrideListWrapperWorkPlanOverrideRequest

object

2 properties

ScheduleGenerationWarning

object

8 properties

WfmServiceGoalImpactSettings

object

3 properties 3 required

ValueWrapperGroupSettings

object

1 property

BuIntradayForecastData

object

2 properties

QueryOpportunityEnrollmentsResponse

object

2 properties

AgentsBidAssignedWorkPlanOverrideRequest

object

1 property 1 required

BuShortTermForecastWeekReference

object

5 properties 3 required

HeadcountInterval

object

2 properties 2 required

UpdateTimeOffPlanManagementUnitAssociation

object

1 property

ShiftTradeReceivingSideResponseItem

object

2 properties 1 required

BuAgentScheduleSearchResponse

object

3 properties

ManagementUnitUserListing

object

2 properties 2 required

WfmForecastModificationIntervalOffsetValue

object

2 properties 2 required

WfmTimeSpan

object

2 properties 2 required

ActivityPlanSessionStructureReference

object

3 properties 1 required

TimeOffSettingsResponse

object

5 properties

ShiftTradeActivityRule

object

3 properties 2 required

ScheduleBidGroupCreate

object

6 properties 4 required

BidGroupScheduleSet

object

1 property 1 required

HeadcountForecast

object

2 properties 2 required

BuAgentScheduleActivity

object

10 properties 4 required

BulkRemoveOpportunitiesResult

object

3 properties 2 required

ScheduleGenerationResult

object

5 properties

ShortTermForecastingSettings

object

1 property

ProcessScheduleUpdateUploadRequest

object

3 properties 1 required

PatchBuScheduleRunRequest

object

1 property

ValueWrapperMonthlyPlanningPeriodSettings

object

1 property

DayOfWeekMinimums

object

2 properties 2 required

EvaluateShiftTradeListJobResponseItem

object

1 property

CopyScheduleBid

object

1 property 1 required

BuTimeOffLimitListing

object

1 property

ValueWrapperLocalDate

object

1 property

BuCreateTimeOffPlanRequest

object

12 properties 1 required

CreateServiceGoalTemplate

object

5 properties 1 required

CreateActivityPlanRequest

object

19 properties 9 required

AgentManagementUnitReference

object

3 properties

AgentEffectiveBid

object

7 properties 3 required

AlternativeShiftTradeResponse

object

17 properties 9 required

BuForecastResultResponse

object

2 properties

AgentOpportunityEnrollmentResult

object

7 properties 2 required

ShiftTradeUpdateTradeJobResponse

object

7 properties 3 required

CapacityPlanResponse

object

9 properties 5 required

UpdateNotificationResponse

object

2 properties

CapacityPlanReference

object

3 properties 1 required

WfmHistoricalShrinkageResponse

object

4 properties

ActivityCode

object

11 properties 2 required

AgentMuScheduleShift

object

3 properties 3 required

EstimateAvailableFullDayTimeOffResponse

object

7 properties 4 required

MatchShiftTradeRequest

object

3 properties 2 required

TimeOffLimitValueRange

object

8 properties 2 required

SecondaryPresenceLookupItem

object

2 properties

AdherenceExplanationJobReference

object

4 properties

TimeOffBalanceJobReference

object

3 properties

ShiftTradeUpdateTradeStateJobResponse

object

7 properties 3 required

QueryAgentsIntegrationsRequest

object

Query integrations for agents request

1 property 1 required

BuForecastModificationResponse

object

13 properties 7 required

SchedulingNoForecastOptionsRequest

object

2 properties

AgentBulkAddOpportunityEnrollmentsRequest

object

1 property 1 required

OpportunityEnrollment

object

1 property

LongTermForecastResultResponse

object

2 properties

LongTermRequirementsErrorDetail

object

2 properties 2 required

CreateActivityCodeRequest

object

11 properties 2 required

ShiftSet

object

6 properties 5 required

ValueWrapperHrisTimeOffType

object

1 property

WorkPlanBidGroupUpdate

object

5 properties

CapacityPlanStaffingGroupAllocationsResponse

object

4 properties 3 required

HistoricalShrinkageActivityCodeResponse

object

2 properties

ActivityPlanAbandonRateImpactOverride

object

1 property 1 required

RoutePathRequest

object

5 properties 2 required

WorkPlanBidRanks

object

4 properties

TimeOffBalanceRequest

object

2 properties 1 required

AgentBulkStatusUpdateOpportunityEnrollmentsResponse

object

2 properties 2 required

UnavailableTimesViolationMessageArgument

object

2 properties 2 required

TimeOffRequestList

object

4 properties

CapacityPlanStaffingRequirementResult

object

8 properties 5 required

DateRange

object

2 properties

AgentsEffectiveScheduleSetResponse

object

1 property 1 required

BuHeadcountForecastResponse

object

2 properties

ValueWrapperInstant

object

1 property

BuRescheduleRequest

object

12 properties 5 required

AgentWorkPlanBids

object

4 properties 1 required

UpdateScheduleUploadResponse

object

4 properties

HistoricalImportDeleteFilesJobResponse

object

5 properties

TimeOffRequestResponse

object

25 properties 1 required

ActivityPlanOccurrenceSessionsUsersStructureReference

object

3 properties 2 required

StaffingGroupAllocationsResponseTemplate

object

4 properties 1 required

ListWrapperPlanningGroupMinimumsRequest

object

1 property

AgentPossibleWorkShiftsRequest

object

2 properties 2 required

WorkPlanRotationListResponse

object

1 property

UserScheduleShift

object

7 properties

AgentIntegrationAssociationResponse

object

3 properties 3 required

UpdateUnavailableTime

object

4 properties

TimeOffBalancesResponse

object

2 properties

HistoricalImportOverallDeleteStatusResponse

object

2 properties

ShrinkageOverrides

object

2 properties

PatchBuReschedulingOptionsRequest

object

1 property

AgentAdherenceDayMetrics

object

11 properties 7 required

RecurrenceSettingsBase

object

1 property 1 required

PossibleWorkShiftsForWeek

object

2 properties

WorkPlanRotationResponse

object

9 properties 1 required

ShiftTradeAddTradeJobResponse

object

7 properties 3 required

BusinessUnitListing

object

1 property

AddWorkPlanRotationRequest

object

4 properties 3 required

ListWrapperBidGroupWorkPlanRequest

object

1 property

EntityListing

object

1 property

ShiftTradeMatchReviewResponse

object

5 properties

AlternativeShiftAgentScheduledShift

object

5 properties 5 required

ActivityPlanJobListing

object

1 property

WorkPlanRotationAgentResponse

object

3 properties

AsyncIntradayResponse

object

3 properties

BulkShiftTradeStateUpdateRequest

object

1 property 1 required

TimeOffLimit

object

5 properties 1 required

UpdateStaffingGroupRequest

object

4 properties 1 required

CreateWorkPlanShift

object

23 properties 1 required

ScheduleBidReference

object

3 properties 1 required

ForecastSourceDayPointer

object

5 properties

CapacityPlansListResponse

object

1 property

AgentScheduleBids

object

4 properties 2 required

UpdateActivityPlanRequest

object

15 properties

ShortTermForecastReference

object

4 properties 2 required

StaffingGroupFullTimeEquivalentContribution

object

2 properties 2 required

WeekShiftTradeMatchesSummaryResponse

object

3 properties

BuUpdateTimeOffPlanRequest

object

13 properties 1 required

BuAgentSchedulesQueryResponse

object

2 properties

StaffingGroupResponse

object

7 properties 3 required

ForecastAverageSpeedOfAnswerResponse

object

1 property

AgentWorkPlan

object

10 properties 7 required

PlanningGroupRequirementOutput

object

4 properties 1 required

AgentsWorkPlansResponse

object

2 properties

AlternativeShiftTradesViewResponseTemplate

object

1 property

AgentPossibleWorkShiftsResponse

object

5 properties

AgentWorkPlanBiddingPreference

object

2 properties 1 required

HistoricalImportDeleteFilesJobRequest

object

1 property 1 required

BuScheduleNotificationsSettingsRequest

object

2 properties

RealTimeAdherenceExplanation

object

5 properties

MuAgentsWorkPlansResult

object

3 properties 2 required

AgentWorkPlanBiddingPreferenceResponse

object

7 properties 2 required

ImportScheduleUploadSchema

object

6 properties 2 required

AgentBusinessUnitOpportunities

object

3 properties 1 required

AgentScheduleBiddingPreferenceResponse

object

7 properties 2 required

RecurrencePeriod

object

2 properties 2 required

WorkPlanValidationMessageArgument

object

2 properties

ForecastPlanningGroupData

object

3 properties 3 required

BuCopyScheduleRequest

object

3 properties 2 required

WorkPlanOverride

object

3 properties 3 required

BuSchedulingSettingsRequest

object

7 properties

ShiftTradeListJobResponse

object

1 property

DateRangeWithOptionalEnd

object

2 properties 1 required

WfmHistoricalAdherenceQueryForAgent

object

3 properties 1 required

AgentWorkPlanBid

object

Work plan bid reference

9 properties 6 required

EvaluatedShiftTradeResponseItem

object

2 properties 1 required

QueryOpportunitiesRequest

object

1 property 1 required

WfmHistoricalAdherenceBulkJobReference

object

3 properties

ShiftTradeSettings

object

21 properties

CopyWorkPlanBid

object

1 property 1 required

CreateTimeOffLimitRequest

object

2 properties

CapacityPlanListItem

object

6 properties 4 required

SchedulingSettingsResponse

object

6 properties

UpdateWorkPlanRotationRequest

object

6 properties 1 required

ActivityPlanReference

object

2 properties 1 required

Detail

object

4 properties

ValidationServiceAsyncResponse

object

2 properties

GroupSettings

object

4 properties

WfmIntegrationResponse

object

4 properties 1 required

BuHeadcountForecastBuPlanningGroupHeadcountForecastUploadSchema

object

2 properties

WeekScheduleReference

object

3 properties 1 required

ShiftTradeBulkUpdateTradeStateBuJobResponse

object

7 properties 3 required

WorkPlanListItemResponse

object

36 properties 2 required

AdminAgentScheduleBidBiddingPreference

object

7 properties 3 required

UpdateShiftTradeStateJobRequest

object

3 properties 3 required

AlternativeShiftScheduleLookup

object

2 properties 2 required

ForecastServiceGoalTemplateResponse

object

4 properties

ManagementUnitAvailabilitySettingsResponse

object

1 property 1 required

BuForecastGenerationResult

object

1 property

WorkPlanValidationRequest

object

35 properties 1 required

AgentWorkPlans

object

2 properties 2 required

BusinessUnitListItem

object

5 properties

BuTimeOffLimitRange

object

2 properties 1 required

QueryOpportunityEnrollmentMetadata

object

7 properties 1 required

ListAlternativeShiftTradesResponse

object

2 properties

BulkOpportunitiesStatusUpdateResponse

object

2 properties 2 required

OpportunityReference

object

2 properties 1 required

TransfersFullTimeEquivalent

object

2 properties

EstimateAvailableTimeOffResponse

object

5 properties 3 required

BulkAddOpportunitiesResponse

object

1 property 1 required

ForecastAbandonRateResponse

object

1 property

AgentWorkPlanShift

object

13 properties 13 required

BuAsyncScheduleRunResponse

object

3 properties

ActivityPlanJobResponse

object

8 properties 5 required

AddAdherenceExplanationAdminRequest

object

5 properties 3 required

QueryAdherenceExplanationsResponse

object

3 properties

BuForecastStaffingRequirementsResultResponse

object

7 properties 6 required

ActivityCodeSummary

object

4 properties 1 required

UnavailableTimeListing

object

1 property

Limit

object

3 properties

BusinessUnitReference

object

2 properties

QueryTimeOffLimitValuesRequest

object

3 properties 1 required

PlanningPeriodShiftConstraints

object

3 properties

OpportunityEnrollmentCounts

object

4 properties 4 required

UpdateManagementUnitsSettingsRequest

object

1 property

WorkPlanRotationReference

object

2 properties 1 required

CreateScheduleBid

object

9 properties 7 required

UpdateManagementUnitRequest

object

3 properties

WfmProcessUploadRequest

object

1 property 1 required

AgentBulkAddOpportunityEnrollmentsResponse

object

2 properties 2 required

WfmIntradayPlanningGroupListing

object

2 properties

AlternativeShiftBulkUpdateTradesResponseTemplate

object

1 property

HistoricalDataDisallowedDeleteEntity

object

2 properties

PatchOpportunityRequest

object

11 properties 1 required

WorkPlanOverrideRequest

object

4 properties 1 required

WfmAgent

object

12 properties 1 required

ManagementUnitSettingsResponse

object

6 properties 1 required

BulkOpportunitiesStatusUpdateRequest

object

2 properties 2 required

SchedulingProcessingError

object

2 properties

UserScheduleContainer

object

3 properties

CreateWorkPlanBid

object

Create work plan bid model

9 properties 7 required

ScheduleGenerationResultSummary

object

4 properties

UpdateMuAgentWorkPlansBatchRequest

object

1 property

UserTimeOffIntegrationStatusResponseListing

object

1 property

BidGroupWorkPlanRequest

object

4 properties 1 required

WorkPlanBidGroupSummary

object

7 properties 6 required

TimeOffBalanceResponse

object

5 properties 2 required

CopyBuForecastRequest

object

2 properties 2 required

WfmVersionedEntityMetadata

object

5 properties 1 required

ForecastMetadata

object

6 properties

BuImportAgentScheduleUploadSchema

object

5 properties 1 required

WeekSchedule

object

11 properties 1 required

PlanningGroupMinimumsResponse

object

2 properties 2 required

ListWrapperString

object

1 property

WorkPlan

object

36 properties 2 required

EstimateAvailablePartialDayTimeOffResponse

object

5 properties 4 required

BuPlanningGroupHeadcountForecastResult

object

3 properties

BuIntradayResponse

object

8 properties

MoveAgentsRequest

object

2 properties 1 required

UpdateAlternativeShiftBuSettingsRequest

object

4 properties 1 required

BuForecastStaffingRequirementsResult

object

4 properties 3 required

QueryEnrollmentOpportunityResult

object

9 properties 8 required

SearchUnmatchedShiftTradeListJobResponseItem

object

1 property 1 required

WfmAgentHistoricalAdherenceResponse

object

3 properties 1 required

PlanningGroup

object

6 properties 1 required

BuTimeOffLimitValuesResponse

object

1 property

UpdateServiceGoalTemplate

object

6 properties 1 required

BulkOpportunitiesReferenceResult

object

3 properties 2 required

AgentBidWorkPlanOverrideRequest

object

3 properties 1 required

WeekScheduleListResponse

object

1 property

ScheduleBidScheduledActivity

object

6 properties 5 required

TimeOffRequestNotification

object

6 properties

ListWrapperSecondaryPresence

object

1 property

QueryExternalActivityOpportunityResult

object

2 properties

ImportScheduleUploadResponse

object

4 properties

QueryAgentShiftTradeListJobRequest

object

1 property 1 required

DivisionReference

object

2 properties

AgentWorkPlanListResponse

object

2 properties 1 required

QueryAgentScheduleUnavailableTimesRequest

object

2 properties 2 required

WfmAgentHistoricalAdherenceJobReference

object

3 properties

UpdateActivityCodeRequest

object

12 properties 1 required

BuAgentScheduleHistoryResponse

object

4 properties

AgentCountRange

object

2 properties 2 required

UserNextActivityReminder

object

2 properties

IntradayPlanningGroupRequest

object

4 properties 2 required

ScheduleReferenceWithBusinessUnit

object

4 properties 3 required

ForecastPlanningGroupResponse

object

4 properties

HrisTimeOffType

object

4 properties 3 required

PerformancePredictionResponse

object

7 properties 4 required

CapacityPlanStaffingGroupMetricChangeResponse

object

10 properties 8 required

WorkPlanConfigurationViolationMessage

object

3 properties

BidGroupWorkPlanRotationResponse

object

4 properties 3 required

SecondaryPresence

object

2 properties 1 required

ListWrapperFixedAvailability

object

1 property

UserScheduleActivity

object

7 properties

UserScheduleFullDayTimeOffMarker

object

6 properties

BuSchedulerSettingsResponse

object

2 properties 2 required

ShiftTradeQueryAgentTradesJobResponse

object

7 properties 3 required

BuShortTermForecastListing

object

1 property

UpdateMuAgentWorkPlanFailureResponse

object

3 properties 2 required

ReceivingScheduleLookup

object

1 property 1 required

TimeOffIntegrationStatusResponseListing

object

1 property

BuSearchAgentSchedulesRequest

object

3 properties 2 required

AgentIntegrationsRequest

object

2 properties 1 required

BuScheduleReferenceForMuRoute

object

4 properties

UpdateMuAgentRequest

object

2 properties 1 required

RecurrenceEndSettings

object

2 properties

ActivityCodeReference

object

2 properties 1 required

QueryAvailabilityManagementUnitsSettingsResponse

object

1 property 1 required

BulkUpdateShiftTradeStateResult

object

1 property

AgentAddOpportunityEnrollment

object

1 property 1 required

TimeOffPlanManagementUnitAssociation

object

2 properties 1 required

UserTimeOffIntegrationStatusResponse

object

3 properties 3 required

PerformancePredictionRecalculationUploadResponse

object

4 properties

BuTimeOffLimitValueRange

object

10 properties 9 required

ShiftTradeWeekSummaryResponseItem

object

3 properties 3 required

ListWrapperScheduleSetRequest

object

1 property

RequiredLocalDateRange

object

2 properties 2 required

RoutingSkillReference

object

2 properties

AdminBulkUpdateAlternativeShiftTradeState

object

3 properties 3 required

HistoricalAdherenceExceptionInfo

object

11 properties

QueryOpportunityEnrollmentsResult

object

3 properties 1 required

UpdateAdherenceExplanationStatusRequest

object

1 property

ShiftTradeNotification

object

8 properties

WeekScheduleGenerationResult

object

4 properties

SchedulingPeriod

object

2 properties 2 required

ServiceGoalTemplateReference

object

2 properties 1 required

ActivityPlanAsaImpactOverride

object

1 property 1 required

CapacityPlanRequest

object

7 properties 6 required

CreatePlanningGroupRequest

object

3 properties 3 required

WfmHistoricalShrinkageRequest

object

4 properties 1 required

HrisTimeOffTypesResponse

object

2 properties

CapacityPlanForecastInputsResponse

object

4 properties 3 required

MinimumStaffingResponse

object

5 properties 5 required

AvailableTimeOffResponse

object

1 property

WfmHistoricalAdherenceBulkUserDayMetrics

object

11 properties

QueryOpportunityEnrollmentsRequest

object

2 properties

UpdateCapacityPlanRequest

object

8 properties 1 required

CreateManagementUnitApiRequest

object

6 properties 2 required

CreateTimeOffPlanBusinessUnitAssociation

object

2 properties

HistoricalDataJobEntityStatus

object

3 properties

WfmServiceGoalImpact

object

2 properties 2 required

BulkUpdateShiftTradeStateResponse

object

3 properties

ListWrapperAlternativeShiftBuSettingsGranularity

object

1 property

WorkPlanBidMetadata

object

4 properties 2 required

AgentQueryOpportunitiesResponse

object

2 properties

LongTermRequirementsResponse

object

4 properties 1 required

CreateManagementUnitSettingsRequest

object

5 properties

NotificationsResponse

object

1 property

WfmHistoricalAdherenceResponse

object

5 properties

AgentIntegrationsResponse

object

4 properties 2 required

ValidateAgentUnavailableTimesRequest

object

2 properties 2 required

TimeOffLimitListing

object

1 property

ScheduleBidListResponse

object

1 property

BuTimeOffLimitResponse

object

5 properties 2 required

ScheduleSetRequest

object

2 properties 1 required

WfmHistoricalAdherenceBulkUserResult

object

7 properties

DeletableUserReference

object

3 properties

RecurrenceSettings

object

3 properties 3 required

MonthlyPlanningPeriodSettings

object

1 property 1 required

AdminAgentWorkPlanPreferenceResponse

object

4 properties 3 required

AlternativeShiftSearchOffersRequest

object

4 properties 3 required

BuCurrentAgentScheduleSearchResponse

object

6 properties

ShiftTradeListResponse

object

1 property

OpportunitiesResultWithPagination

object

2 properties 1 required

WfmUserNotification

object

11 properties 3 required

MoveAgentResponse

object

2 properties

WfmIntegrationReference

object

2 properties

UserListScheduleRequestBody

object

4 properties 3 required

ValueWrapperPlanningPeriodSettings

object

1 property

CalendarUrlResponse

object

2 properties

UserScheduleAdherence

object

24 properties

AgentAssignedScheduleSetList

object

1 property 1 required

IntradayPerformancePredictionData

object

3 properties

BuCreateBlankScheduleRequest

object

3 properties 2 required

ManagementUnitReference

object

2 properties

BuTimeOffPlanResponse

object

16 properties 8 required

AgentScheduleBiddingPreferencePriority

object

2 properties 1 required

ShiftTradeShiftResponseItem

object

4 properties 4 required

SchedulerMessageTypeSeverity

object

2 properties

ForecastInputPlanningGroupData

object

2 properties 2 required

AvailableTimeOffRequest

object

2 properties 1 required

CapacityPlanMetadata

object

5 properties 3 required

TimeOffPlan

object

10 properties 1 required

BuScheduleNotificationsSettingsResponse

object

2 properties 2 required

AddShiftTradeJobRequest

object

4 properties 1 required

WfmHistoricalShrinkageTeamsRequest

object

4 properties 2 required

PerformancePredictionRecalculationResponse

object

4 properties 2 required

DailyPossibleShift

object

6 properties

BidGroupWorkPlanRotationRequest

object

2 properties 2 required

BuRescheduleAgentScheduleResult

object

3 properties

CapacityPlanningPlanningGroupAllocation

object

5 properties 5 required

BusinessUnitActivityCodeListing

object

2 properties

UserTimeOffRequestReference

object

3 properties 1 required

SchedulerMessageArgument

object

2 properties

CreateAdminTimeOffRequest

object

12 properties 3 required

SchedulerMessageSeverityCount

object

2 properties

PerformancePredictionUploadSchema

object

2 properties 2 required

WorkPlanPatternRequest

object

1 property 1 required

LanguageReference

object

2 properties

MuAgentQueueTimeRequest

object

2 properties 2 required

BuActivitySettingsResponse

object

1 property

UpdateWorkPlanRotationAgentRequest

object

4 properties 1 required

AlternativeShiftJobReference

object

4 properties 2 required

CopyWorkPlan

object

1 property 1 required

AvailabilityRange

object

2 properties 2 required

QueryEffectiveScheduleSetsRequest

object

2 properties 2 required

SearchUnmatchedShiftTradeListJobRequest

object

4 properties 3 required

QueryExternalActivityOpportunitiesResponse

object

1 property 1 required

CopyWorkPlanRotationRequest

object

1 property 1 required

TimeOffSettingsRequest

object

5 properties

BuNotificationSettingsRequest

object

1 property

TimeOffPlanBusinessUnitAssociation

object

2 properties

BuAgentScheduleRescheduleResponse

object

5 properties

BuAgentScheduleUpdate

object

2 properties

QueryPlanningGroupToStaffingGroupsRequest

object

2 properties

ForecastPlanningGroupsResponse

object

2 properties

PerformancePredictionOutputs

object

3 properties 3 required

BuAgentScheduleHistoryChangeMetadata

object

2 properties

ServiceGoalTemplate

object

8 properties 1 required

ShiftTradeMatchesSummaryResponse

object

1 property

ActivityCodeContainer

object

2 properties 1 required

ShiftTradeMatchViolation

object

2 properties

UpdateAgentScheduleBiddingPreference

object

2 properties 2 required

WorkPlanConstraintMessage

object

2 properties

BidGroupWorkPlanResponse

object

6 properties

ActivityPlanStructureWithOccurrenceSessionsUsersReference

object

3 properties 2 required

UnavailableTimesValidationResult

object

3 properties 2 required

WorkPlanConstraintsViolationMessage

object

2 properties 2 required

ServiceGoalTemplateList

object

2 properties

HistoricalImportStatusJobResponse

object

3 properties

BuCreateTimeOffLimitRequest

object

2 properties

PlanningGroupReference

object

2 properties 1 required

EvaluateShiftTradeListJobRequest

object

2 properties 2 required

PlanningGroupList

object

2 properties

ActivityPlanListItem

object

17 properties 11 required

AgentScheduleBidScheduleSetResponse

object

2 properties 1 required

BuFullDayTimeOffMarker

object

11 properties

StaffingGroupAllocation

object

14 properties 4 required

UpdateShiftTradeJobRequest

object

5 properties 2 required

ShiftTradeSearchUnmatchedTradesBuJobResponse

object

7 properties 3 required

BuShortTermForecastingSettings

object

1 property

BuActivitySettingsRequest

object

1 property

ShiftTradeMatchReviewUserResponse

object

5 properties

WfmHistoricalAdherenceResultWrapper

object

3 properties

BuUserListing

object

1 property 1 required

RoutePathResponse

object

4 properties

PlanningGroupMinimumsRequest

object

2 properties 2 required

AgentQueueTimeRequest

object

4 properties 3 required

WorkPlanBidListResponse

object

1 property

UpdateMuAgentWorkPlansBatchResponse

object

1 property 1 required

WeekScheduleListItemResponse

object

8 properties 1 required

UserReference

object

2 properties

AdherenceExplanationJob

object

9 properties

ValueWrapperBuShortTermForecastReference

object

1 property

CapacityPlanForecastInputsTemplate

object

5 properties 4 required

SearchShiftTradesRequest

object

2 properties 1 required

ListWrapperAlternativeShiftBuSettingsActivityCategory

object

1 property

ListWrapperOverrideDate

object

1 property

ScheduleUploadProcessingResponse

object

3 properties

BulkUpdateOpportunityEnrollmentsStatusResponse

object

2 properties 2 required

WorkPlanBidGroupResponse

object

4 properties 1 required

BuManagementUnitScheduleSummary

object

5 properties

BuGenerateScheduleRequest

object

4 properties 2 required

BuGetCurrentAgentScheduleRequest

object

2 properties 2 required

BusinessUnitResponse

object

5 properties

HistoricalImportStatusListing

object

2 properties

UpdateNotificationsResponse

object

1 property

HistoricalAdherenceQueryResult

object

11 properties

BuListAlternativeShiftTradesResponse

object

2 properties

BuSchedulingSettingsResponse

object

7 properties 2 required

BuSchedulerSettingsRequest

object

2 properties 1 required

QueryAgentScheduleUnavailableTimesResponse

object

2 properties 2 required

ShiftStartVariance

object

2 properties 2 required

BulkOpportunitiesRequest

object

1 property 1 required

QueryTimeOffIntegrationStatusRequest

object

1 property 1 required

WorkPlanConstraintViolationMessage

object

2 properties 2 required

AlternativeShiftNotification

object

9 properties 4 required

HistoricalImportStatus

object

11 properties

BuAgentScheduleHistoryDroppedChange

object

4 properties

TimeOffBalanceJobResponse

object

2 properties

AgentScheduleUnavailableTime

object

2 properties 1 required

ShiftTradeMatchResponseItem

object

2 properties 2 required

IgnoredActivityCategories

object

1 property

SourcePlanningGroupRequest

object

2 properties 2 required

WfmHistoricalAdherenceBulkResponse

object

3 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

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#Workforce Management

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API Evangelist LLC

Genesys Workforce Management API

Metadata

Authentication & Security 2

Paths & Operations 324

Schemas 773

Specification

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Discovery

Learnings

Guidance

Toolbox

Alignment

API Evangelist LLC

Genesys Workforce Management API

Metadata

Authentication & Security 2

Paths & Operations 324

Schemas 773

Specification

Source

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API Details

Provider

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