Genesys WebMessaging API declares
2 security schemes
for authenticating requests.
It supports OAuth 2.0 (PureCloud_OAuth) using the implicit flow, exposing 1 scope.
An API key is passed in the header as Authorization (Guest_Chat_JWT).
Paths & Operations 4
Across 2 paths, the API surfaces 4 operations — 1 DELETE, 1 GET, 1 PATCH, 1 POST. Each is listed below with its method, path, parameters, and response codes.
The contract defines 44 schemas that model the data the API accepts and returns. The most detailed are ErrorBody (11 properties), WebMessagingMessage (11 properties), WebMessagingContent (10 properties), ConversationContentDatePicker (9 properties). Each schema is shown below with its type and property counts.
ConversationContentListPicker
object
List Picker object for presenting multiple sections of selectable items.
4 properties
WebMessagingChannel
object
Channel-specific information that describes the message and the message channel/provider.
4 properties
ConversationContentListPickerItem
object
Represents a selectable item in a list picker.
4 properties
WebMessagingAttachment
object
Attachment object.
8 properties
WebMessagingQuickReply
object
Quick reply object
4 properties2 required
ContentCarousel
object
Carousel content object.
1 property1 required
ConversationContentDatePicker
object
DateTimePicker content object.
9 properties
WebMessagingGeneric
object
Generic content object. (Deprecated
5 properties
RecipientAdditionalIdentifier
object
Additional identifiers for describing messaging recipient.
2 properties2 required
WebMessagingRecipient
object
Information about the recipient the message is sent to or received from.
5 properties
WebMessagingMessageEntityList
object
5 properties
WebMessagingEventPresence
object
A Presence event.
1 property1 required
WebMessagingContent
object
Message content element.
10 properties
ConversationContentDatePickerAvailableTime
object
A datetimepicker available time that a user can take.
2 properties
ConversationContentReceivedReplyMessage
object
ReceivedReplyMessage content object.
5 properties
ConversationContentInput
object
Single or multiline text input component.
8 properties2 required
ButtonComponent
object
Structured template button object.
2 properties
ConversationContentListPickerSection
object
List Picker object for presenting a section of selectable items.
3 properties
ConversationContentIntroduction
object
Introduction content object.
4 properties2 required
Reason
object
Reasons for a failed message receipt.
2 properties1 required
WebMessagingEventVideo
object
A Video event.
3 properties1 required
ContentActions
object
User actions available on the content. All actions are optional and all actions are executed simultaneously.
3 properties
Detail
object
4 properties
ErrorBody
object
11 properties
Limit
object
3 properties
ConversationFormPageComponent
object
Form component element. Examples include: List Picker, Date Picker, Wheel Picker and Input text.
5 properties
ContentDatePicker
object
DatePicker content object.
6 properties1 required
ConversationContentWheelPicker
object
Wheel Picker object for representing single selection of selectable items.
2 properties1 required
ConversationContentWheelPickerItem
object
Represents a selectable item in a Wheel Picker
3 properties2 required
ConversationContentLocation
object
Location object.
5 properties
ConversationContentButtonResponse
object
Button response object representing the click of a structured message button, such as a quick reply.
4 properties2 required
WebMessagingEventCoBrowse
object
A Cobrowse event.
3 properties1 required
ConversationFormResponseComponent
object
A response component from a form
2 properties2 required
ContentDatePickerAvailableTime
object
A datepicker available time that a user can take.
2 properties
ConversationFormPage
object
Form page object.
3 properties2 required
ConversationFormResponseContent
object
Message content element for form responses
2 properties
WebMessagingButtonResponse
object
Button response object representing the click of a structured message button, such as a quick reply.
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