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Genesys

Genesys User Recordings API

Summary, media

Documentation Provider Profile APIs.io OpenAPI GitHub

Genesys User Recordings API is one of 87 APIs that Genesys publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include User Recordings. The published artifact set on APIs.io includes an OpenAPI specification and authentication docs.

This API exposes 6 operations across 4 paths, and defines 164 schemas. It is described by OpenAPI 2.0, at version v2.

Requests are made against the base URL https://api.mypurecloud.com.

6 operations 4 paths 164 schemas 1 DELETE4 GET1 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 2.0
API Version
v2
Base URL
https://api.mypurecloud.com
Authentication
OAuth 2.0, API Key
Contact
PureCloud Developer Evangelists
License
UNLICENSED
Terms of Service
View terms
Resource Areas
1

Authentication & Security 2

Genesys User Recordings API declares 2 security schemes for authenticating requests. It supports OAuth 2.0 (PureCloud OAuth) using the implicit flow, exposing 1 scope. An API key is passed in the header as Authorization (Guest Chat JWT).

Paths & Operations 6

Across 4 paths, the API surfaces 6 operations — 1 DELETE, 4 GET, 1 PUT. Each is listed below with its method, path, parameters, and response codes.

User Recordings 6

Summary, media

GET
/api/v2/userrecordings/{recordingId}
Get a user recording.
getUserrecording 2 params → 200400401403404408409413
PUT
/api/v2/userrecordings/{recordingId}
Update a user recording.
putUserrecording 3 params → 200400401403404408409413
DELETE
/api/v2/userrecordings/{recordingId}
Delete a user recording.
deleteUserrecording 1 param → 202400401403404408409413
GET
/api/v2/userrecordings/{recordingId}/transcoding
Download a user recording.
getUserrecordingTranscoding 2 params → 200202400401403404408409
GET
/api/v2/userrecordings/summary
Get user recording summary
getUserrecordingsSummary → 200400401403404408409413
GET
/api/v2/userrecordings
Get a list of user recordings.
getUserrecordings 3 params → 200400401403404408409413

Schemas 164

The contract defines 164 schemas that model the data the API accepts and returns. The most detailed are Participant (50 properties), Evaluation (43 properties), Queue (41 properties), User (39 properties). Each schema is shown below with its type and property counts.

Team
object
8 properties 1 required
WorkPlanBidRanks
object
4 properties
AddressableEntityRef
object
2 properties
ResourcePermissionPolicy
object
11 properties
AiScoring
object
3 properties
WritableDivision
object
3 properties
FaxStatus
object
8 properties
ScreenMonitoring
object
12 properties
Conversation
object
17 properties 2 required
AdjustableLiveSpeakerDetection
object
6 properties
UserStations
object
4 properties
Script
object
15 properties
Wrapup
object
7 properties
OAuthLastTokenIssued
object
1 property
ConversationMessageMetadataContent
object
Metadata information about a message content.
2 properties
Disposition
object
7 properties 1 required
QuestionSettings
object
2 properties
Queue
object
41 properties
ConditionalGroupActivationPilotRule
object
2 properties
MediaSummary
object
2 properties
LocationAddressVerificationDetails
object
4 properties
AcwSettings
object
2 properties
Screenshare
object
16 properties
ExpansionCriterium
object
2 properties
DirectRoutingMediaSettings
object
1 property
Geolocation
object
11 properties
UserRecordingEntityListing
object
10 properties
AiScoringSettings
object
3 properties
UserRoutingLanguage
object
Represents an organization language assigned to a user. When assigning to a user specify the organization language id as the id.
6 properties
ConditionalGroupActivationCondition
object
3 properties
Page
object
8 properties
EvaluationReference
object
2 properties
TopicDuration
object
1 property
DispositionSilentCallTimeout
object
3 properties
PagelessDomainEntityListingEvaluationVersion
object
3 properties
User
object
39 properties 1 required
MediaSummaryDetail
object
2 properties
InternalMessageDetails
object
2 properties
Biography
object
5 properties
DownloadResponse
object
7 properties
EmailMediaSettings
object
5 properties
Email
object
27 properties
Participant
object
50 properties
ConversationDivisionMembership
object
2 properties
AnswerOption
object
6 properties
ResourceConditionNode
object
5 properties
ConditionalGroupActivation
object
2 properties
EvaluationQuestion
object
14 properties
EvaluationQuestionGroupScore
object
16 properties
JourneyAction
object
2 properties 2 required
DispositionParameters
object
1 property
MessageSubtypeSettings
object
2 properties
EmailAddress
object
2 properties
DomainEntityRef
object
3 properties
EvaluationQuestionScore
object
10 properties
EvaluationVersion
object
3 properties
AiAnswer
object
3 properties
TransferResponseModifiedBy
object
2 properties
EvaluationSettingsAssignee
object
2 properties
QueueMessagingAddresses
object
3 properties
InactivityTimeoutSettings
object
3 properties
DomainRole
object
2 properties
Calibration
object
16 properties
JourneyCustomer
object
2 properties 2 required
DocumentThumbnail
object
4 properties
ServiceLevel
object
2 properties
UserRoutingSkill
object
Represents an organization skill assigned to a user. When assigning to a user specify the organization skill id as the id.
6 properties
Signature
object
4 properties
PresenceDefinition
object
3 properties
ConversationRoutingData
object
8 properties
MemberGroup
object
6 properties
Detail
object
4 properties
RecordersState
object
4 properties
UserRecording
object
12 properties
UserAuthorization
object
4 properties
EvaluationScoringSet
object
11 properties
QuestionGroupSettings
object
2 properties
Address
object
5 properties
DefaultAnswersTo
object
4 properties
OutOfOffice
object
8 properties
UserPresence
object
10 properties
ScoredAgent
object
2 properties
LocationEmergencyNumber
object
3 properties
DirectRouting
object
6 properties
AiScoringSetting
object
1 property
MessageDetails
object
10 properties
Call
object
35 properties
Cobrowsesession
object
19 properties
SkillsToRemove
object
3 properties
EmployerInfo
object
4 properties
ConversationChat
object
22 properties
Attachment
object
6 properties
RoutingRule
object
3 properties
RoutingStatus
object
3 properties
ResourceConditionValue
object
2 properties
PhoneNumberColumn
object
3 properties
InboundRoute
object
19 properties 2 required
Voicemail
object
2 properties
Limit
object
3 properties
CallbackMediaSettings
object
18 properties
TransferDestination
object
2 properties
ConversationMessageMetadata
object
Metadata information about a message.
3 properties
DialerPreview
object
6 properties
InternalMessage
object
15 properties
Chat
object
1 property
GroupContact
object
5 properties 3 required
EvaluationQuestionGroup
object
12 properties
JourneyContext
object
3 properties 1 required
Contact
object
7 properties
QueueEmailAddress
object
2 properties
LocationDefinition
object
16 properties
AfterCallWork
object
3 properties
FaxSummary
object
3 properties
AgentOwnedRouting
object
3 properties
UserConversationSummary
object
8 properties
Actions
object
1 property
Image
object
2 properties
TranscriptTopic
object
9 properties
ConversationQueueMediaSettings
object
4 properties
Education
object
5 properties
EvaluationForm
object
12 properties 2 required
ConditionalGroupRoutingRule
object
6 properties
TransferInitiator
object
1 property
Callback
object
29 properties
DispositionAmdTimeout
object
4 properties
MessageMedia
object
5 properties
UserReferenceWithName
object
3 properties
DivisionEntityRef
object
4 properties
AssistanceCondition
object
2 properties
Bullseye
object
1 property
DisconnectReason
object
4 properties
ErrorBody
object
11 properties
LocationImage
object
2 properties
Division
object
3 properties
VisibilityCondition
object
2 properties
ConditionalGroupActivationSimpleMetric
object
2 properties
TopicOffset
object
2 properties
ConversationReference
object
2 properties
ConversationMessageMetadataEvent
object
Metadata information about a message event.
2 properties
EvaluationSettings
object
4 properties
SocialExpression
object
20 properties
ConditionalGroupRouting
object
1 property
MediaSettings
object
5 properties
JourneyCustomerSession
object
2 properties 2 required
JourneyActionMap
object
2 properties 2 required
UserStation
object
8 properties
ConditionalGroupActivationRule
object
3 properties
MessageMediaSettings
object
8 properties
Group
object
17 properties 4 required
Evaluation
object
43 properties
DefaultAnswer
object
2 properties
Location
object
5 properties
Message
object
33 properties
Segment
object
5 properties 2 required
EvaluationSource
object
4 properties
QueueMediaSettings
object
5 properties
MessageSticker
object
2 properties
Video
object
19 properties
ErrorInfo
object
2 properties
CannedResponseLibraries
object
2 properties
LocationAddress
object
7 properties
Ring
object
3 properties
TransferResponse
object
7 properties
DomainEntityListingEvaluationForm
object
10 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

genesys-user-recordings-api-openapi.yml Raw ↑

Other APIs Genesys publishes across the network.

Genesys Agent Assistants API
AE Profile APIs.io
Genesys Agent Copilot API
AE Profile APIs.io
Genesys Agent UI API
AE Profile APIs.io
Genesys AI Studio API
AE Profile APIs.io
Genesys Alerting API
AE Profile APIs.io
Genesys Analytics API
AE Profile APIs.io
Genesys Architect API
AE Profile APIs.io
Genesys Assistant Copilot Variations API
AE Profile APIs.io
Genesys Audit API
AE Profile APIs.io
Genesys Authorization API
AE Profile APIs.io
Genesys Background Assistant API
AE Profile APIs.io
Genesys Billing API
AE Profile APIs.io
#User Recordings
← Back to G APIs
API Details
ID
genesys:genesys-user-recordings-api
Base URL
https://api.mypurecloud.com
Docs
https://developer.genesys.cloud/platform/api/
Provider
Genesys
APIs.io →  GitHub →
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