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Genesys Textbots API

Chatbot Interactions

Genesys Textbots API is one of 87 APIs that Genesys publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Textbots. The published artifact set on APIs.io includes an OpenAPI specification and authentication docs.

This API exposes 4 operations across 4 paths, and defines 86 schemas. It is described by OpenAPI 3.2.0, at version v2.

Requests are made against a single base URL, https://api.mypurecloud.com.

4 operations 4 paths 86 schemas 1 GET3 POST

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
v2
Base URL
https://api.mypurecloud.com
Authentication
OAuth 2.0, API Key
License
Terms of Service
Resource Areas
1

Authentication & Security 2

Genesys Textbots API declares 2 security schemes for authenticating requests. It supports OAuth 2.0 (PureCloud_OAuth) using the implicit flow, exposing 1 scope. An API key is passed in the header as Authorization (Guest_Chat_JWT).

Paths & Operations 4

Across 4 paths, the API surfaces 4 operations — 1 GET, 3 POST. Each is listed below with its method, path, parameters, and response codes.

Textbots 4

Chatbot Interactions

POST
/api/v2/textbots/botflows/sessions/{sessionId}/turns
Issue a bot flow turn event
postTextbotsBotflowsSessionTurns 1 param body → 200400401403404408409413
POST
/api/v2/textbots/botflows/sessions
Create an execution instance of a bot flow definition
postTextbotsBotflowsSessions body → 200400401403404408409413
POST
/api/v2/textbots/bots/execute
Send an intent to a bot to start a dialog/interact with it via text
postTextbotsBotsExecute body → 200400401403404408409413
GET
/api/v2/textbots/bots/search
Find bots using the currently configured friendly name or ID
getTextbotsBotsSearch 5 params → 200400401403404408409413

Schemas 86

The contract defines 86 schemas that model the data the API accepts and returns. The most detailed are ConversationMessageContent (20 properties), PostTextRequest (14 properties), ErrorBody (11 properties), PostTextResponse (10 properties). Each schema is shown below with its type and property counts.

TextBotModeOutputPrompts
object
Prompt information related to a bot flow turn.
1 property 1 required
ConversationContentListPicker
object
List Picker object for presenting multiple sections of selectable items.
4 properties
ConversationPushNotificationMessageLabel
object
A Push notification message label.
2 properties 2 required
ConversationPushProviderIntegration
object
A Push provider integration.
2 properties 2 required
TextBotChannel
object
Channel information relevant to a bot flow.
4 properties 4 required
PostTextResponse
object
10 properties 1 required
ConversationContentInput
object
Single or multiline text input component.
8 properties 2 required
AmazonLexRequest
object
2 properties
Detail
object
4 properties
ConversationContentNotificationTemplate
object
Template notification object.
6 properties 1 required
ConversationContentCard
object
Card content object.
6 properties 2 required
GoogleDialogflowCustomSettings
object
4 properties
TextBotTranscript
object
Data for a single bot flow transcript.
2 properties 1 required
ConversationContentButtonResponse
object
Button response object representing the click of a structured message button, such as a quick reply.
4 properties 2 required
Format
object
1 property
ConversationFormResponseContent
object
Message content element for form responses
2 properties
TextBotFlow
object
Description of the Bot Flow.
1 property 1 required
ConversationContentForm
object
Form content object.
8 properties 1 required
BotSearchResponseEntityListing
object
1 property
BotSearchResponse
object
6 properties 3 required
ConversationMessageEvent
object
Message event element. Examples include: system messages, typing indicators, cobrowse offerings.
5 properties 1 required
ConversationContentListPickerItem
object
Represents a selectable item in a list picker.
4 properties
TextBotTurnReference
object
A reference to a bot flow turn.
1 property 1 required
ConversationContentDatePicker
object
DateTimePicker content object.
9 properties
TextBotUserInputAlternative
object
User input data used in a bot flow turn.
1 property 1 required
ConversationContentDatePickerAvailableTime
object
A datetimepicker available time that a user can take.
2 properties
ConversationContentText
object
Message content element containing text only.
2 properties 1 required
TextBotFlowTurnResponse
object
Information related to a success bot flow turn request.
7 properties 2 required
ConversationNotificationTemplateFooter
object
Template footer object.
1 property
ConversationEventVideo
object
A Video event.
3 properties 1 required
TextBotFlowOutcome
object
Flow Outcome data related to a bot flow which is exiting gracefully.
5 properties
TextBotFlowTurnRequest
object
Settings for a turn request to a bot flow.
5 properties 1 required
ConversationContentQuickReplyV2
object
Quick reply object V2.
2 properties 2 required
TextBotFlowLocation
object
Describes a flow location.
3 properties 3 required
ErrorBody
object
11 properties
ConversationContentWheelPickerItem
object
Represents a selectable item in a Wheel Picker
3 properties 2 required
ConversationContentLocation
object
Location object.
5 properties
TextBotInputOutputData
object
Input/Output data related to a bot flow which is exiting gracefully.
1 property 1 required
ConversationContentReaction
object
User reaction to public message.
2 properties 1 required
ConversationFormResponseComponent
object
A response component from a form
2 properties 2 required
ConversationContentCarousel
object
Carousel content object.
1 property 1 required
ConversationNotificationTemplateParameter
object
Template parameters for placeholders in template.
2 properties 1 required
ConversationContentStory
object
An ephemeral story.
3 properties
ConversationContentInteractiveApplication
object
InteractiveApplication content object.
4 properties
ConversationContentNotificationResponse
object
Inbound response to a notification, such as an Apple Invitations acceptance.
4 properties 2 required
ConversationEventPresence
object
A Presence event.
3 properties 1 required
ConversationContentReceivedReplyMessage
object
ReceivedReplyMessage content object.
5 properties
ConversationContentPaymentRequest
object
Payment Request object used to request payment from a customer.
9 properties 4 required
ConversationMessageContent
object
Message content element. If contentType = "Attachment" only one item is allowed.
20 properties 1 required
TextBotUserInputEvent
object
Settings for an input event to the bot flow indicating user input is available.
2 properties 2 required
TextBotFlowMilestone
object
3 properties 3 required
TextBotFlowLaunchResponse
object
Information related to a successful launch of a bot flow. The ID will be used in subsequent turn requests of the bot flow.
1 property 1 required
GenesysBotConnector
object
1 property
ConversationFormPageComponent
object
Form component element. Examples include: List Picker, Date Picker, Wheel Picker and Input text.
5 properties
ConversationContentWheelPicker
object
Wheel Picker object for representing single selection of selectable items.
2 properties 1 required
Limit
object
3 properties
TextBotFlowLaunchRequest
object
Settings for launching an instance of a bot flow.
6 properties 3 required
NuanceMixDlgSettings
object
2 properties
ConversationNotificationTemplateBody
object
Template body object.
2 properties 1 required
TextBotTextModeConstraints
object
Mode constraints to observe when operating on a bot flow.
2 properties 1 required
TextBotExitAction
object
Settings for a next-action of exiting the bot flow. Any output variables are available in the details.
6 properties 1 required
ConversationContentPaymentResponse
object
Payment response object representing the status of a payment transaction.
3 properties 2 required
ConversationContentCardAction
object
A card action that a user can take.
4 properties
ConversationFormPage
object
Form page object.
3 properties 2 required
PostTextMessage
object
3 properties 1 required
ConversationNotificationTemplateHeader
object
Template header object.
4 properties 1 required
ConversationPushFailedMessageReferences
object
References of failed messages requiring a push.
1 property 1 required
ConversationContentAttachment
object
Attachment object.
8 properties 1 required
ConversationContentQuickReply
object
Quick reply object.
5 properties 2 required
ConversationEventCoBrowse
object
A CoBrowse event.
3 properties 1 required
TextBotModeConstraints
object
Mode constraints to observe when operating on a bot flow.
1 property
TextBotsRichMediaInputEvent
object
RichMedia Input to the bot.
2 properties
TextBotWaitForInputAction
object
Settings for a next-action of waiting for additional user input and sending the data as an input action to the bot flow.
1 property 1 required
TextBotErrorInputEvent
object
Settings for an input event to the bot flow indicating an error has occurred.
2 properties 2 required
ConversationNotificationTemplateButton
object
Template button object
7 properties 2 required
TextBotPromptSegment
object
Data for a single bot flow prompt segment.
4 properties 2 required
ConversationContentRequiredContactField
object
Contact fields a merchant requires to complete a payment request.
1 property 1 required
ConversationContentListPickerSection
object
List Picker object for presenting a section of selectable items.
3 properties
ConversationContentIntroduction
object
Introduction content object.
4 properties 2 required
TextBotOutputPrompts
object
Prompt information related to a bot flow turn.
2 properties 1 required
TextBotDisconnectAction
object
Settings for a next-action of disconnecting, including the reason code for the disconnect.
4 properties 1 required
ConversationContentLineItem
object
Item included in an order.
4 properties 2 required
PostTextRequest
object
14 properties 4 required
ConversationContentPush
object
A Push object
7 properties 7 required
ConversationEventTyping
object
A Typing event.
2 properties 1 required
TextBotUserAgent
object
Information about the caller executing a bot flow.
1 property 1 required

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

genesys-textbots-api-openapi.yml Raw ↑

Other APIs Genesys publishes across the network.

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Genesys Agent UI API
Genesys AI Studio API
Genesys Alerting API
Genesys Analytics API
Genesys Architect API
Genesys Assistant Copilot Variations API
Genesys Audit API
Genesys Authorization API
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Where this information came from

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