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Genesys

Genesys Social Media API

Resources and analytics related to social media listening and response

Documentation Provider Profile APIs.io OpenAPI GitHub

Genesys Social Media API is one of 87 APIs that Genesys publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Social Media. The published artifact set on APIs.io includes an OpenAPI specification and authentication docs.

This API exposes 49 operations across 31 paths, and defines 130 schemas. It is described by OpenAPI 3.2.0, at version v2.

Requests are made against a single base URL, https://api.mypurecloud.com.

49 operations 31 paths 130 schemas 6 DELETE21 GET5 PATCH12 POST5 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
v2
Base URL
https://api.mypurecloud.com
Authentication
OAuth 2.0, API Key
Contact
PureCloud Developer Evangelists
License
UNLICENSED
Terms of Service
View terms
Resource Areas
1

Authentication & Security 2

Genesys Social Media API declares 2 security schemes for authenticating requests. It supports OAuth 2.0 (PureCloud_OAuth) using the implicit flow, exposing 1 scope. An API key is passed in the header as Authorization (Guest_Chat_JWT).

Paths & Operations 49

Across 31 paths, the API surfaces 49 operations — 6 DELETE, 21 GET, 5 PATCH, 12 POST, 5 PUT. Each is listed below with its method, path, parameters, and response codes.

Social Media 49

Resources and analytics related to social media listening and response

POST
/api/v2/socialmedia/analytics/aggregates/jobs
Query for social media aggregates asynchronously
postSocialmediaAnalyticsAggregatesJobs body → 202400401403404408409413
GET
/api/v2/socialmedia/analytics/aggregates/jobs/{jobId}
Get status for async query for social media aggregates
getSocialmediaAnalyticsAggregatesJob 1 param → 200400401403404408409413
GET
/api/v2/socialmedia/analytics/aggregates/jobs/{jobId}/results
Fetch a page of results for an async social media query
getSocialmediaAnalyticsAggregatesJobResults 2 params → 200400401403404408409413
GET
/api/v2/socialmedia/analytics/messages/jobs/{jobId}
Get status for async query for social media messages job
getSocialmediaAnalyticsMessagesJob 1 param → 200400401403404408409413
GET
/api/v2/socialmedia/analytics/messages/jobs/{jobId}/results
Fetch a page of results for an async social media messages query
getSocialmediaAnalyticsMessagesJobResults 2 params → 200400401403404408409413
POST
/api/v2/socialmedia/analytics/messages/jobs
Query for social media messages asynchronously
postSocialmediaAnalyticsMessagesJobs body → 202400401403404408409413
GET
/api/v2/socialmedia/topics/{topicId}/dataingestionrules
Retrieve all social topic data ingestion rules with pagination
getSocialmediaTopicDataingestionrules 4 params → 200400401403404408409413
GET
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/facebook/{facebookIngestionRuleId}
Get a single Facebook data ingestion rule
getSocialmediaTopicDataingestionrulesFacebookFacebookIngestionRuleId 3 params → 200400401403404408409413
PUT
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/facebook/{facebookIngestionRuleId}
Update the Facebook data ingestion rule
putSocialmediaTopicDataingestionrulesFacebookFacebookIngestionRuleId 2 params body → 202400401403404408409413
DELETE
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/facebook/{facebookIngestionRuleId}
Delete a Facebook data ingestion rule
deleteSocialmediaTopicDataingestionrulesFacebookFacebookIngestionRuleId 3 params → 204400401403404408409413
PATCH
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/facebook/{facebookIngestionRuleId}
Update the status of a Facebook data ingestion rule
patchSocialmediaTopicDataingestionrulesFacebookFacebookIngestionRuleId 2 params body → 202400401403404408409413
GET
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/facebook/{facebookIngestionRuleId}/versions/{dataIngestionRuleVersion}
Get a single Facebook data ingestion rule version
getSocialmediaTopicDataingestionrulesFacebookFacebookIngestionRuleIdVersion 4 params → 200400401403404408409413
GET
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/facebook/{facebookIngestionRuleId}/versions
Get the Facebook data ingestion rule versions
getSocialmediaTopicDataingestionrulesFacebookFacebookIngestionRuleIdVersions 5 params → 200400401403404408409413
POST
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/facebook
Create an Facebook data ingestion rule
postSocialmediaTopicDataingestionrulesFacebook 1 param body → 202400401403404408409413
GET
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/instagram/{instagramIngestionRuleId}
Get a single Instagram data ingestion rule
getSocialmediaTopicDataingestionrulesInstagramInstagramIngestionRuleId 3 params → 200400401403404408409413
PUT
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/instagram/{instagramIngestionRuleId}
Update the Instagram data ingestion rule
putSocialmediaTopicDataingestionrulesInstagramInstagramIngestionRuleId 2 params body → 202400401403404408409413
DELETE
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/instagram/{instagramIngestionRuleId}
Delete a Instagram data ingestion rule
deleteSocialmediaTopicDataingestionrulesInstagramInstagramIngestionRuleId 3 params → 204400401403404408409413
PATCH
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/instagram/{instagramIngestionRuleId}
Update the status of a Instagram data ingestion rule
patchSocialmediaTopicDataingestionrulesInstagramInstagramIngestionRuleId 2 params body → 202400401403404408409413
GET
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/instagram/{instagramIngestionRuleId}/versions/{dataIngestionRuleVersion}
Get a single Instagram data ingestion rule version
getSocialmediaTopicDataingestionrulesInstagramInstagramIngestionRuleIdVersion 4 params → 200400401403404408409413
GET
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/instagram/{instagramIngestionRuleId}/versions
Get the Instagram data ingestion rule versions
getSocialmediaTopicDataingestionrulesInstagramInstagramIngestionRuleIdVersions 5 params → 200400401403404408409413
POST
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/instagram
Create an Instagram data ingestion rule
postSocialmediaTopicDataingestionrulesInstagram 1 param body → 202400401403404408409413
GET
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{openId}
Get a single open data ingestion rule
getSocialmediaTopicDataingestionrulesOpenOpenId 3 params → 200400401403404408409413
PUT
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{openId}
Update the open data ingestion rule
putSocialmediaTopicDataingestionrulesOpenOpenId 2 params body → 202400401403404408409413
DELETE
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{openId}
Delete a open data ingestion rule
deleteSocialmediaTopicDataingestionrulesOpenOpenId 3 params → 204400401403404408409413
PATCH
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{openId}
Update the status of a open data ingestion rule
patchSocialmediaTopicDataingestionrulesOpenOpenId 2 params body → 202400401403404408409413
GET
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{openId}/versions/{dataIngestionRuleVersion}
Get a single Open data ingestion rule version
getSocialmediaTopicDataingestionrulesOpenOpenIdVersion 4 params → 200400401403404408409413
GET
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{openId}/versions
Get the Open data ingestion rule versions
getSocialmediaTopicDataingestionrulesOpenOpenIdVersions 5 params → 200400401403404408409413
POST
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/open
Create an open data ingestion rule
postSocialmediaTopicDataingestionrulesOpen 1 param body → 202400401403404408409413
GET
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/twitter/{twitterIngestionRuleId}
Get a single X (formally Twitter) data ingestion rule
getSocialmediaTopicDataingestionrulesTwitterTwitterIngestionRuleId 3 params → 200400401403404408409413
PUT
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/twitter/{twitterIngestionRuleId}
Update the X (formally Twitter) data ingestion rule
putSocialmediaTopicDataingestionrulesTwitterTwitterIngestionRuleId 2 params body → 202400401403404408409413
DELETE
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/twitter/{twitterIngestionRuleId}
Delete a X (formally Twitter) data ingestion rule
deleteSocialmediaTopicDataingestionrulesTwitterTwitterIngestionRuleId 3 params → 204400401403404408409413
PATCH
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/twitter/{twitterIngestionRuleId}
Update the status of a X (formally Twitter) data ingestion rule
patchSocialmediaTopicDataingestionrulesTwitterTwitterIngestionRuleId 2 params body → 202400401403404408409413
GET
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/twitter/{twitterIngestionRuleId}/versions/{dataIngestionRuleVersion}
Get a single X (formally Twitter) data ingestion rule version
getSocialmediaTopicDataingestionrulesTwitterTwitterIngestionRuleIdVersion 4 params → 200400401403404408409413
GET
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/twitter/{twitterIngestionRuleId}/versions
Get the Open data ingestion rule versions
getSocialmediaTopicDataingestionrulesTwitterTwitterIngestionRuleIdVersions 5 params → 200400401403404408409413
POST
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/twitter
Create an twitter data ingestion rule
postSocialmediaTopicDataingestionrulesTwitter 1 param body → 202400401403404408409413
POST
/api/v2/socialmedia/twitter/historical/tweets
Retrieves historical tweet count for search terms, optional countries list and…
postSocialmediaTwitterHistoricalTweets body → 200400401403404408409413
GET
/api/v2/socialmedia/escalationrules/{escalationRuleId}
Get a single escalation rule
getSocialmediaEscalationrule 2 params → 200400401403404408409413
PUT
/api/v2/socialmedia/escalationrules/{escalationRuleId}
Update the escalation rule
putSocialmediaEscalationrule 1 param body → 202400401403404408409413
DELETE
/api/v2/socialmedia/escalationrules/{escalationRuleId}
Delete an escalation rule
deleteSocialmediaEscalationrule 1 param → 204400401403404408409413
GET
/api/v2/socialmedia/escalationrules
Retrieve all escalation rules for a division
getSocialmediaEscalationrules 3 params → 200400401403404408409413
POST
/api/v2/socialmedia/escalationrules
Create an escalation rule
postSocialmediaEscalationrules body → 200400401403404408409413
POST
/api/v2/socialmedia/escalations/messages
Escalate message to a conversation manually
postSocialmediaEscalationsMessages 1 param body → 200400401403404408409413
POST
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{ruleId}/reactions/bulk
Ingest a list of Open Social Reactions
postSocialmediaTopicDataingestionrulesOpenRuleIdReactionsBulk 2 params body → 202400401403404408409413
POST
/api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{ruleId}/messages/bulk
Ingest a list of Open Social Messages
postSocialmediaTopicDataingestionrulesOpenRuleIdMessagesBulk 2 params body → 202400401403404408409413
GET
/api/v2/socialmedia/topics/{topicId}
Get a single social topic
getSocialmediaTopic 2 params → 200400401403404408409413
DELETE
/api/v2/socialmedia/topics/{topicId}
Delete a social topic
deleteSocialmediaTopic 2 params → 204400401403404408409413
PATCH
/api/v2/socialmedia/topics/{topicId}
Update a social topic
patchSocialmediaTopic 1 param body → 200400401403404408409413
GET
/api/v2/socialmedia/topics
Retrieve all social topics
getSocialmediaTopics 6 params → 200400401403404408409413
POST
/api/v2/socialmedia/topics
Create a social topic
postSocialmediaTopics body → 200400401403404408409413

Schemas 130

The contract defines 130 schemas that model the data the API accepts and returns. The most detailed are ConversationMessageContent (20 properties), SocialMediaStatisticalSummary (16 properties), EscalationRuleResponse (15 properties), ConversationNormalizedMessage (15 properties). Each schema is shown below with its type and property counts.

DataIngestionRuleStatusPatchRequest
object
1 property 1 required
ConversationContentListPicker
object
List Picker object for presenting multiple sections of selectable items.
4 properties
TweetUsage
object
3 properties
OpenSocialMediaReactionsRequest
object
1 property 1 required
ConversationPushNotificationMessageLabel
object
A Push notification message label.
2 properties 2 required
ConversationPushProviderIntegration
object
A Push provider integration.
2 properties 2 required
SocialMediaQueryFilter
object
3 properties 1 required
ConversationEnrichment
object
Metadata enrichments provided by the platform.
2 properties
SocialTopicPatchRequest
object
3 properties
AsyncQueryStatus
object
5 properties
DataIngestionRuleResponseEntityListing
object
10 properties
FacebookDataIngestionRuleResponse
object
12 properties
DomainEntityRef
object
3 properties
TwitterDataIngestionRuleVersionResponseEntityListing
object
10 properties
ConversationContentInput
object
Single or multiline text input component.
8 properties 2 required
TwitterDataIngestionRuleVersionResponse
object
12 properties
FacebookDataIngestionRuleVersionResponseEntityListing
object
10 properties
ManualEscalationRequest
object
2 properties 1 required
Detail
object
4 properties
ConversationContentNotificationTemplate
object
Template notification object.
6 properties 1 required
ConversationMessagingToRecipient
object
Information about the recipient the message is sent to.
9 properties 1 required
ConversationContentCard
object
Card content object.
6 properties 2 required
DataIngestionRulesMetadata
object
3 properties
ConversationMessagingFromRecipient
object
Information about the recipient the message is received from.
9 properties 1 required
SocialTopicWithDataIngestionRuleMetadataResponse
object
9 properties
ConversationContentButtonResponse
object
Button response object representing the click of a structured message button, such as a quick reply.
4 properties 2 required
EscalationRuleRequest
object
11 properties 4 required
ConversationFormResponseContent
object
Message content element for form responses
2 properties
ContentModeration
object
2 properties 1 required
ConversationContentForm
object
Form content object.
8 properties 1 required
SocialMediaAsyncAggregationQuery
object
7 properties 2 required
OpenSocialMediaReactionsEvent
object
Social Message event element.
1 property 1 required
OpenSocialMediaRecipient
object
Information about the recipient the message is sent to or received from.
7 properties 1 required
SocialMediaDetailDataContainer
object
2 properties
ConversationMessageEvent
object
Message event element. Examples include: system messages, typing indicators, cobrowse offerings.
5 properties 1 required
ConversationContentListPickerItem
object
Represents a selectable item in a list picker.
4 properties
SocialMediaStatisticalResponse
object
2 properties
OpenSocialMediaReactionsChannel
object
Channel-specific information that describes the message and the message channel/provider.
6 properties 2 required
OpenSocialReactionsNormalizedEventEntityListing
object
10 properties
ConversationChannelMetadata
object
Information about the channel.
1 property
OpenDataIngestionRuleResponse
object
12 properties
OpenSocialMediaPublicMetadata
object
Information about a public message.
6 properties 1 required
ConversationContentDatePicker
object
DateTimePicker content object.
9 properties
SocialMediaQueryClause
object
2 properties 2 required
EscalationTarget
object
3 properties 2 required
ConversationContentDatePickerAvailableTime
object
A datetimepicker available time that a user can take.
2 properties
ConversationContentText
object
Message content element containing text only.
2 properties 1 required
SocialMediaAggregateDataContainer
object
2 properties
ConversationNotificationTemplateFooter
object
Template footer object.
1 property
ConversationRecipientAdditionalIdentifier
object
Additional identifiers for describing messaging recipient.
2 properties 2 required
SocialTopicWithDataIngestionRuleMetadataResponseEntityListing
object
10 properties
SocialMediaAsyncAggregateQueryResponse
object
2 properties
ConversationEventVideo
object
A Video event.
3 properties 1 required
SocialEscalationResponseEntityListing
object
10 properties
OpenDataIngestionRuleVersionResponse
object
12 properties
ConversationContentQuickReplyV2
object
Quick reply object V2.
2 properties 2 required
ErrorBody
object
11 properties
ConversationContentWheelPickerItem
object
Represents a selectable item in a Wheel Picker
3 properties 2 required
ConversationContentLocation
object
Location object.
5 properties
EscalationRuleResponse
object
15 properties 2 required
SocialMediaAsyncDetailQueryResponse
object
2 properties
ConversationContentReaction
object
User reaction to public message.
2 properties 1 required
ConversationFormResponseComponent
object
A response component from a form
2 properties 2 required
SocialMediaMessageEscalationInfo
object
1 property
OpenSocialMediaReactionsNormalizedEvent
object
Open Social Messaging rich media event structure
4 properties 2 required
ConversationContentCarousel
object
Carousel content object.
1 property 1 required
FacebookDataIngestionRuleRequest
object
3 properties 1 required
ConversationNotificationTemplateParameter
object
Template parameters for placeholders in template.
2 properties 1 required
ConversationContentStory
object
An ephemeral story.
3 properties
SocialTopicResponse
object
8 properties
ConversationContentInteractiveApplication
object
InteractiveApplication content object.
4 properties
OpenSocialMediaRecipientAdditionalIdentifier
object
2 properties 2 required
MessageInfo
object
4 properties
ConversationEnrichmentSentimentV2
object
Sentiment analysis of this message.
1 property 1 required
InstagramDataIngestionRuleVersionResponse
object
12 properties
ConversationContentNotificationResponse
object
Inbound response to a notification, such as an Apple Invitations acceptance.
4 properties 2 required
TwitterDataHistoricalTweetRequest
object
2 properties 1 required
ConversationEventPresence
object
A Presence event.
3 properties 1 required
ConversationContentReceivedReplyMessage
object
ReceivedReplyMessage content object.
5 properties
ConversationContentPaymentRequest
object
Payment Request object used to request payment from a customer.
9 properties 4 required
TwitterDataIngestionRuleRequest
object
4 properties 2 required
ConversationMessageContent
object
Message content element. If contentType = "Attachment" only one item is allowed.
20 properties 1 required
OpenDataIngestionRuleRequest
object
3 properties 2 required
ConversationNormalizedMessage
object
General rich media message structure with normalized feature support across many messaging channels.
15 properties 1 required
InstagramDataIngestionRuleVersionResponseEntityListing
object
10 properties
OpenSocialMediaNormalizedMessage
object
Open Social Messaging rich media message structure
7 properties 1 required
AsyncQueryResponse
object
1 property
ContentReaction
object
User reaction to public message.
2 properties 2 required
ManualEscalationResponse
object
4 properties
OpenSocialNormalizedMessageEntityListing
object
10 properties
ConversationFormPageComponent
object
Form component element. Examples include: List Picker, Date Picker, Wheel Picker and Input text.
5 properties
ConversationContentWheelPicker
object
Wheel Picker object for representing single selection of selectable items.
2 properties 1 required
Limit
object
3 properties
ConversationNotificationTemplateBody
object
Template body object.
2 properties 1 required
OverrideEscalationTarget
object
1 property 1 required
ConversationContentPaymentResponse
object
Payment response object representing the status of a payment transaction.
3 properties 2 required
SocialMediaDetailMessageContainer
object
4 properties
ConversationContentCardAction
object
A card action that a user can take.
4 properties
ConversationFormPage
object
Form page object.
3 properties 2 required
OpenDataIngestionRuleVersionResponseEntityListing
object
10 properties
OpenSocialMediaMessageContent
object
Message content element.
4 properties 1 required
SocialTopicRequest
object
3 properties 2 required
ConversationNotificationTemplateHeader
object
Template header object.
4 properties 1 required
SocialMediaAsyncDetailQuery
object
5 properties 1 required
ConversationPushFailedMessageReferences
object
References of failed messages requiring a push.
1 property 1 required
TwitterDataIngestionRuleResponse
object
12 properties
ConversationContentAttachment
object
Attachment object.
8 properties 1 required
ConversationContentQuickReply
object
Quick reply object.
5 properties 2 required
ConversationEventCoBrowse
object
A CoBrowse event.
3 properties 1 required
ConversationReason
object
Reasons for a failed message receipt.
2 properties 1 required
NumericRange
object
4 properties
SocialMediaAggregateMetricData
object
3 properties
DataIngestionRuleResponse
object
11 properties
ConversationNotificationTemplateButton
object
Template button object
7 properties 2 required
ConversationMessagingChannel
object
Channel-specific information that describes the message and the message channel/provider.
10 properties
ConversationContentRequiredContactField
object
Contact fields a merchant requires to complete a payment request.
1 property 1 required
TwitterDataHistoricalTweetResponse
object
3 properties
ConversationContentListPickerSection
object
List Picker object for presenting a section of selectable items.
3 properties
ConversationPublicMetadata
object
Information about a public message.
3 properties
SocialMediaQueryPredicate
object
5 properties
ConversationContentIntroduction
object
Introduction content object.
4 properties 2 required
InstagramDataIngestionRuleResponse
object
12 properties
FacebookDataIngestionRuleVersionResponse
object
12 properties
InstagramDataIngestionRuleRequest
object
3 properties 2 required
ConversationContentLineItem
object
Item included in an order.
4 properties 2 required
OpenSocialMediaChannel
object
Channel-specific information that describes the message and the message channel/provider.
9 properties 4 required
ConversationContentPush
object
A Push object
7 properties 7 required
ConversationEnrichmentLanguage
object
Detected language of this message.
1 property 1 required
ConversationEventTyping
object
A Typing event.
2 properties 1 required
SocialMediaStatisticalSummary
object
16 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

genesys-social-media-api-openapi.yml Raw ↑

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#Social Media
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API Details
ID
genesys:genesys-social-media-api
Base URL
https://api.mypurecloud.com
Docs
https://developer.genesys.cloud/platform/api/
Provider
Genesys
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