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Genesys

Genesys Screen Monitoring API

Real-time screen monitoring

Documentation Provider Profile APIs.io OpenAPI GitHub

Genesys Screen Monitoring API is one of 87 APIs that Genesys publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Screen Monitoring. The published artifact set on APIs.io includes an OpenAPI specification and authentication docs.

This API exposes 11 operations across 8 paths, and defines 11 schemas. It is described by OpenAPI 2.0, at version v2.

Requests are made against the base URL https://api.mypurecloud.com.

11 operations 8 paths 11 schemas 2 DELETE5 GET3 POST1 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 2.0
API Version
v2
Base URL
https://api.mypurecloud.com
Authentication
OAuth 2.0, API Key
Contact
PureCloud Developer Evangelists
License
UNLICENSED
Terms of Service
View terms
Resource Areas
1

Authentication & Security 2

Genesys Screen Monitoring API declares 2 security schemes for authenticating requests. It supports OAuth 2.0 (PureCloud OAuth) using the implicit flow, exposing 1 scope. An API key is passed in the header as Authorization (Guest Chat JWT).

Paths & Operations 11

Across 8 paths, the API surfaces 11 operations — 2 DELETE, 5 GET, 3 POST, 1 PUT. Each is listed below with its method, path, parameters, and response codes.

Screen Monitoring 11

Real-time screen monitoring

GET
/api/v2/conversations/{conversationId}/participants/{participantId}/screenmonitors/sessions/{screenMonitoringId}
Get a conversation-level screen monitoring session object using the supplied screenMonitoringId.
getConversationParticipantScreenmonitorsSession 3 params → 200400401403404408409413
DELETE
/api/v2/conversations/{conversationId}/participants/{participantId}/screenmonitors/sessions/{screenMonitoringId}
Stop a conversation-level screen monitoring session.
deleteConversationParticipantScreenmonitorsSession 3 params → 204400401403404408409413
POST
/api/v2/conversations/{conversationId}/participants/{participantId}/screenmonitors/sessions
Start a conversation-level screen monitoring session.
postConversationParticipantScreenmonitorsSessions 2 params → 200400401403404408409413
GET
/api/v2/screenmonitors/users/{userId}/sessions
Get all screen monitoring sessions for the supplied userId.
getScreenmonitorsUserSessions 1 param → 200400401403404408409413
GET
/api/v2/screenmonitors/sessions/details
Get the details of all screen monitoring sessions for the current organization.
getScreenmonitorsSessionsDetails → 200400401403404408409413
POST
/api/v2/screenmonitors/sessions/users/details
Get screen monitor session details for one or more users.
postScreenmonitorsSessionsUsersDetails 1 param → 200400401403404408409413
GET
/api/v2/screenmonitors/settings
Get the Screen Monitor Settings for the Organization
getScreenmonitorsSettings → 200400401403404408409413
PUT
/api/v2/screenmonitors/settings
Update the Screen Monitor Settings for the Organization
putScreenmonitorsSettings 1 param → 204400401403404408409413
GET
/api/v2/users/{userId}/screenmonitors/sessions/{screenMonitoringId}
Get an agent-level screen monitoring session object using the supplied screenMonitoringId.
getUserScreenmonitorsSession 2 params → 200400401403404408409413
DELETE
/api/v2/users/{userId}/screenmonitors/sessions/{screenMonitoringId}
Stop an agent-level screen monitoring session.
deleteUserScreenmonitorsSession 2 params → 204400401403404408409413
POST
/api/v2/users/{userId}/screenmonitors/sessions
Start an agent-level screen monitoring session.
postUserScreenmonitorsSessions 1 param → 200400401403404408409413

Schemas 11

The contract defines 11 schemas that model the data the API accepts and returns. The most detailed are ErrorBody (11 properties), ScreenMonitoringSession (8 properties), Detail (4 properties), Limit (3 properties). Each schema is shown below with its type and property counts.

ScreenMonitoringSessionEntityListing
object
1 property
ErrorBody
object
11 properties
AddressableEntityRef
object
2 properties
ScreenMonitoringUserDetails
object
2 properties 1 required
ScreenMonitoringDetails
object
1 property 1 required
ScreenMonitoringSession
object
8 properties 4 required
ScreenMonitorSettings
object
2 properties
Limit
object
3 properties
StartScreenMonitorResponseBody
object
1 property
ScreenMonitoringUserDetailsEntityListing
object
1 property
Detail
object
4 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

genesys-screen-monitoring-api-openapi.yml Raw ↑

Other APIs Genesys publishes across the network.

Genesys Agent Assistants API
AE Profile APIs.io
Genesys Agent Copilot API
AE Profile APIs.io
Genesys Agent UI API
AE Profile APIs.io
Genesys AI Studio API
AE Profile APIs.io
Genesys Alerting API
AE Profile APIs.io
Genesys Analytics API
AE Profile APIs.io
Genesys Architect API
AE Profile APIs.io
Genesys Assistant Copilot Variations API
AE Profile APIs.io
Genesys Audit API
AE Profile APIs.io
Genesys Authorization API
AE Profile APIs.io
Genesys Background Assistant API
AE Profile APIs.io
Genesys Billing API
AE Profile APIs.io
#Screen Monitoring
← Back to G APIs
API Details
ID
genesys:genesys-screen-monitoring-api
Base URL
https://api.mypurecloud.com
Docs
https://developer.genesys.cloud/platform/api/
Provider
Genesys
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