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Genesys

Genesys Response Management API

Responses, library, Response Assets, query

Documentation Provider Profile APIs.io OpenAPI GitHub

Genesys Response Management API is one of 87 APIs that Genesys publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Response Management. The published artifact set on APIs.io includes an OpenAPI specification and authentication docs.

This API exposes 20 operations across 12 paths, and defines 79 schemas. It is described by OpenAPI 2.0, at version v2.

Requests are made against the base URL https://api.mypurecloud.com.

20 operations 12 paths 79 schemas 3 DELETE6 GET8 POST3 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 2.0
API Version
v2
Base URL
https://api.mypurecloud.com
Authentication
OAuth 2.0, API Key
Contact
PureCloud Developer Evangelists
License
UNLICENSED
Terms of Service
View terms
Resource Areas
1

Authentication & Security 2

Genesys Response Management API declares 2 security schemes for authenticating requests. It supports OAuth 2.0 (PureCloud OAuth) using the implicit flow, exposing 1 scope. An API key is passed in the header as Authorization (Guest Chat JWT).

Paths & Operations 20

Across 12 paths, the API surfaces 20 operations — 3 DELETE, 6 GET, 8 POST, 3 PUT. Each is listed below with its method, path, parameters, and response codes.

Response Management 20

Responses, library, Response Assets, query

POST
/api/v2/responsemanagement/libraries/bulk
Get response libraries.
postResponsemanagementLibrariesBulk 1 param → 200400401403404408409413
POST
/api/v2/responsemanagement/libraries/query
Query libraries using criteria. Users can set DivisionId parameter as '' to fetch libraries that aren't associated with any divisions.
postResponsemanagementLibrariesQuery 3 params → 200400401403404408409413
GET
/api/v2/responsemanagement/libraries
Gets a list of existing response libraries.
getResponsemanagementLibraries 4 params → 200400401403404408409413
POST
/api/v2/responsemanagement/libraries
Create a response library.
postResponsemanagementLibraries 1 param → 200400401403404408409413
GET
/api/v2/responsemanagement/libraries/{libraryId}
Get details about an existing response library.
getResponsemanagementLibrary 1 param → 200400401403404408409413
PUT
/api/v2/responsemanagement/libraries/{libraryId}
Update an existing response library.
putResponsemanagementLibrary 2 params → 200409400401403404408413
DELETE
/api/v2/responsemanagement/libraries/{libraryId}
Delete an existing response library.
deleteResponsemanagementLibrary 1 param → default400401403404408409413
POST
/api/v2/responsemanagement/responses/query
Query responses
postResponsemanagementResponsesQuery 1 param → 200400401403404408409413
GET
/api/v2/responsemanagement/responses/{responseId}
Get details about an existing response.
getResponsemanagementResponse 2 params → 200400401403404408409413
PUT
/api/v2/responsemanagement/responses/{responseId}
Update an existing response.
putResponsemanagementResponse 3 params → 200409400401403404408413
DELETE
/api/v2/responsemanagement/responses/{responseId}
Delete an existing response.
deleteResponsemanagementResponse 1 param → default400401403404408409413
GET
/api/v2/responsemanagement/responses
Gets a list of existing responses.
getResponsemanagementResponses 4 params → 200400401403404408409413
POST
/api/v2/responsemanagement/responses
Create a response.
postResponsemanagementResponses 2 params → 200400401403404408409413
GET
/api/v2/responsemanagement/responseassets/{responseAssetId}
Get response asset information
getResponsemanagementResponseasset 1 param → 200400401403404408409413
PUT
/api/v2/responsemanagement/responseassets/{responseAssetId}
Update response asset
putResponsemanagementResponseasset 2 params → 200400401403404408409413
DELETE
/api/v2/responsemanagement/responseassets/{responseAssetId}
Delete response asset
deleteResponsemanagementResponseasset 1 param → 204400401403404408409413
GET
/api/v2/responsemanagement/responseassets/status/{statusId}
Get response asset upload status
getResponsemanagementResponseassetsStatusStatusId 1 param → 200400401403404408409413
POST
/api/v2/responsemanagement/responseassets/bulk
Get response assets.
postResponsemanagementResponseassetsBulk 1 param → 200400401403404408409413
POST
/api/v2/responsemanagement/responseassets/uploads
Creates pre-signed url for uploading response asset
postResponsemanagementResponseassetsUploads 1 param → 200400401403404408409413
POST
/api/v2/responsemanagement/responseassets/search
Search response assets
postResponsemanagementResponseassetsSearch 2 params → 200400401403404408409413

Schemas 79

The contract defines 79 schemas that model the data the API accepts and returns. The most detailed are User (39 properties), Group (17 properties), LocationDefinition (16 properties), Response (16 properties). Each schema is shown below with its type and property counts.

Team
object
8 properties 1 required
WorkPlanBidRanks
object
4 properties
AddressableEntityRef
object
2 properties
JsonSchemaDocument
object
A JSON Schema document.
8 properties
Response
object
Contains information about a response.
16 properties 1 required
ResourcePermissionPolicy
object
11 properties
ResponseAssetRequest
object
2 properties 1 required
WritableDivision
object
3 properties
UserStations
object
4 properties
CreateResponseAssetResponse
object
3 properties
OAuthLastTokenIssued
object
1 property
FooterTemplate
object
The Footer template identifies the Footer type and its footerUsage
2 properties
MediaSummary
object
2 properties
LocationAddressVerificationDetails
object
4 properties
ResponseText
object
Contains information about the text associated with a response.
3 properties 1 required
Geolocation
object
11 properties
UserRoutingLanguage
object
Represents an organization language assigned to a user. When assigning to a user specify the organization language id as the id.
6 properties
ResponseQueryRequest
object
Used to query for responses
4 properties
ResponseAssetSearchResults
object
5 properties
LibraryBatchRequest
object
1 property 1 required
ResponseAssetFilter
object
6 properties
ResponseAssetStatus
object
4 properties
MessageFooter
object
2 properties
User
object
39 properties 1 required
MediaSummaryDetail
object
2 properties
Biography
object
5 properties
CarouselCard
object
3 properties 2 required
ResponseAsset
object
12 properties
StatusInfo
object
2 properties
ResourceConditionNode
object
5 properties
MessagingTemplate
object
The messaging template identifies a structured message templates supported by a messaging channel.
1 property
ResponseFilter
object
Used to filter response queries
3 properties 3 required
DomainEntityRef
object
3 properties
QueryCriteriaItem
object
A singular item used to query libraries
3 properties 2 required
ResponseEntityListing
object
10 properties
CardBodyText
object
2 properties 2 required
Button
object
4 properties
DomainRole
object
2 properties
UserRoutingSkill
object
Represents an organization skill assigned to a user. When assigning to a user specify the organization skill id as the id.
6 properties
PresenceDefinition
object
3 properties
AppleInvitation
object
Apple Messages for Business invitation template configuration
4 properties 4 required
Detail
object
4 properties
UserAuthorization
object
4 properties
RmsAssetAddressableRef
object
4 properties
OutOfOffice
object
8 properties
UserPresence
object
10 properties
LocationEmergencyNumber
object
3 properties
EmployerInfo
object
4 properties
ResponseSubstitution
object
Contains information about the substitutions associated with a response.
3 properties 1 required
RoutingStatus
object
3 properties
LibraryEntityListing
object
10 properties
Carousel
object
A WhatsApp Carousel messaging template definition
1 property 1 required
ResourceConditionValue
object
2 properties
QueryCriteriaGroup
object
A group of logical items for library queries
4 properties
ResponseEntityList
object
Query result list
10 properties
Limit
object
3 properties
ResponseAssetEntityListing
object
2 properties
Chat
object
1 property
GroupContact
object
5 properties 3 required
Contact
object
7 properties
LocationDefinition
object
16 properties
ResponseAssetSearchRequest
object
5 properties 1 required
UserConversationSummary
object
8 properties
Image
object
2 properties
Education
object
5 properties
ErrorBody
object
11 properties
LocationImage
object
2 properties
Division
object
3 properties
Library
object
8 properties 1 required
UserStation
object
8 properties
QueryCriteriaQuery
object
Query object for searching libraries based on criteria
1 property 1 required
Group
object
17 properties 4 required
Location
object
5 properties
CreateResponseAssetRequest
object
3 properties 1 required
MessageHeader
object
2 properties
ResponseAssetBulkRequest
object
3 properties 1 required
ResponseQueryResults
object
Used to return response query results
1 property 1 required
LocationAddress
object
7 properties
WhatsAppDefinition
object
A WhatsApp messaging template definition as defined in the WhatsApp Business Manager
11 properties 2 required

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

genesys-response-management-api-openapi.yml Raw ↑

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#Response Management
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API Details
ID
genesys:genesys-response-management-api
Base URL
https://api.mypurecloud.com
Docs
https://developer.genesys.cloud/platform/api/
Provider
Genesys
APIs.io →  GitHub →
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