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Genesys

Genesys Process Automation API

Work items, flows, triggers

Documentation Provider Profile APIs.io OpenAPI GitHub

Genesys Process Automation API is one of 87 APIs that Genesys publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Process Automation. The published artifact set on APIs.io includes an OpenAPI specification and authentication docs.

This API exposes 13 operations across 7 paths, and defines 26 schemas. It is described by OpenAPI 2.0, at version v2.

Requests are made against the base URL https://api.mypurecloud.com.

13 operations 7 paths 26 schemas 2 DELETE5 GET4 POST2 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 2.0
API Version
v2
Base URL
https://api.mypurecloud.com
Authentication
OAuth 2.0, API Key
Contact
PureCloud Developer Evangelists
License
UNLICENSED
Terms of Service
View terms
Resource Areas
1

Authentication & Security 2

Genesys Process Automation API declares 2 security schemes for authenticating requests. It supports OAuth 2.0 (PureCloud OAuth) using the implicit flow, exposing 1 scope. An API key is passed in the header as Authorization (Guest Chat JWT).

Paths & Operations 13

Across 7 paths, the API surfaces 13 operations — 2 DELETE, 5 GET, 4 POST, 2 PUT. Each is listed below with its method, path, parameters, and response codes.

Process Automation 13

Work items, flows, triggers

POST
/api/v2/processautomation/triggers/topics/{topicName}/test
Test the matching of all organization Triggers on given topic using provided event body
postProcessautomationTriggersTopicTest 2 params → 200400401403404408409413
GET
/api/v2/processautomation/scheduledtriggers/{scheduledTriggerId}
Retrieve a single Scheduled Trigger matching id
getProcessautomationScheduledtrigger 1 param → 200400401403404408409413
PUT
/api/v2/processautomation/scheduledtriggers/{scheduledTriggerId}
Update a Scheduled Trigger
putProcessautomationScheduledtrigger 2 params → 200400401403404408409413
DELETE
/api/v2/processautomation/scheduledtriggers/{scheduledTriggerId}
Delete a Scheduled Trigger
deleteProcessautomationScheduledtrigger 1 param → 204400401403404408409413
GET
/api/v2/processautomation/scheduledtriggers
Retrieves all scheduled triggers, optionally filtered by query parameters.
getProcessautomationScheduledtriggers 4 params → 200400401403404408409413
POST
/api/v2/processautomation/scheduledtriggers
Create a scheduled Trigger
postProcessautomationScheduledtriggers 1 param → 200400401403404408409413
GET
/api/v2/processautomation/triggers/topics
Get topics available for organization
getProcessautomationTriggersTopics 3 params → 200400401403404408409413
GET
/api/v2/processautomation/triggers/{triggerId}
Retrieve a single Trigger matching id
getProcessautomationTrigger 1 param → 200400401403404408409413
PUT
/api/v2/processautomation/triggers/{triggerId}
Update a Trigger
putProcessautomationTrigger 2 params → 200400401403404408409413
DELETE
/api/v2/processautomation/triggers/{triggerId}
Delete a Trigger
deleteProcessautomationTrigger 1 param → 204400401403404408409413
POST
/api/v2/processautomation/triggers/{triggerId}/test
Test the matching of a Trigger based on provided event body
postProcessautomationTriggerTest 2 params → 200400401403404408409413
GET
/api/v2/processautomation/triggers
Retrieves all triggers, optionally filtered by query parameters.
getProcessautomationTriggers 6 params → 200400401403404408409413
POST
/api/v2/processautomation/triggers
Create a Trigger
postProcessautomationTriggers 1 param → 200400401403404408409413

Schemas 26

The contract defines 26 schemas that model the data the API accepts and returns. The most detailed are Trigger (11 properties), ErrorBody (11 properties), UpdateTriggerRequest (9 properties), ScheduledTrigger (8 properties). Each schema is shown below with its type and property counts.

MatchTestResult
object
Information about the results being matched by the expressions
2 properties
UpdateScheduledTriggerRequest
object
6 properties 5 required
UpdateTriggerRequest
object
9 properties 5 required
CreateTriggerRequest
object
8 properties 4 required
TriggerSchedule
object
Schedule configuration for a scheduled trigger
6 properties
TriggerEntityListing
object
4 properties
TestMatchesEventOperation
object
Results from evaluating matching criteria against test input
4 properties
TestSchemaOperation
object
Information about the Trigger test mode schema validation step
4 properties
MatchCriteriaTestResult
object
Results of a matching expression
7 properties
ErrorBody
object
11 properties
Detail
object
4 properties
Trigger
object
Defines a process automation trigger.
11 properties
JsonNode
object
MatchCriteria
object
Defines a simple matching condition
4 properties
TestModeEventResults
object
Information about event test mode execution
2 properties
ScheduledTriggerEntityListing
object
4 properties
TestModeTrigger
object
Basic identifying information about a trigger
4 properties
Limit
object
3 properties
TestModeResults
object
Information about trigger test mode execution
4 properties
ScheduledTrigger
object
Defines a process automation scheduled trigger.
8 properties
TestTargetOperation
object
Information about the Trigger test mode target validation step
4 properties
TopicCursorEntityListing
object
Cursor listing of Topics.
4 properties
WorkflowTargetSettings
object
1 property
TestMatchesOperation
object
Information about the Trigger test mode processing step
4 properties
TriggerTarget
object
The target of a trigger invocation
3 properties
CreateScheduledTriggerRequest
object
5 properties 4 required

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

genesys-process-automation-api-openapi.yml Raw ↑

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#Process Automation
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API Details
ID
genesys:genesys-process-automation-api
Base URL
https://api.mypurecloud.com
Docs
https://developer.genesys.cloud/platform/api/
Provider
Genesys
APIs.io →  GitHub →
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