How AI is applied across API Evangelist and APIs.io. Read my AI disclosure →
API Evangelist API Evangelist
Discovery
Learnings
Guidance
Toolbox
Alignment
API Evangelist LLC
Discovery
Learnings
Guidance
Toolbox
Alignment
API Evangelist LLC

Need help?

Contact us
Genesys

Genesys Greetings API

The Greetings API from Genesys — 11 operation(s) for greetings.

Documentation Provider Profile APIs.io OpenAPI GitHub

Genesys Greetings API is one of 87 APIs that Genesys publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Greetings. The published artifact set on APIs.io includes an OpenAPI specification and authentication docs.

This API exposes 19 operations across 11 paths, and defines 11 schemas. It is described by OpenAPI 2.0, at version v2.

Requests are made against the base URL https://api.mypurecloud.com.

19 operations 11 paths 11 schemas 1 DELETE11 GET3 POST4 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 2.0
API Version
v2
Base URL
https://api.mypurecloud.com
Authentication
OAuth 2.0, API Key
Contact
PureCloud Developer Evangelists
License
UNLICENSED
Terms of Service
View terms
Resource Areas
1

Authentication & Security 2

Genesys Greetings API declares 2 security schemes for authenticating requests. It supports OAuth 2.0 (PureCloud OAuth) using the implicit flow, exposing 1 scope. An API key is passed in the header as Authorization (Guest Chat JWT).

Paths & Operations 19

Across 11 paths, the API surfaces 19 operations — 1 DELETE, 11 GET, 3 POST, 4 PUT. Each is listed below with its method, path, parameters, and response codes.

Greetings 19
GET
/api/v2/greetings/{greetingId}/media
Get media playback URI for this greeting
getGreetingMedia 2 params → 200400401403404408409413
GET
/api/v2/greetings/{greetingId}/users/downloads
Download a user greeting recording
getGreetingUsersDownloads 2 params → 200202400401403404408409
GET
/api/v2/greetings/{greetingId}/groups/downloads
Download a group greeting recording
getGreetingGroupsDownloads 2 params → 200202400401403404408409
GET
/api/v2/greetings/{greetingId}/downloads
Download a organization greeting recording
getGreetingDownloads 2 params → 200202400401403404408409
GET
/api/v2/greetings/{greetingId}
Get a Greeting with the given GreetingId
getGreeting 1 param → 200400401403404408409413
PUT
/api/v2/greetings/{greetingId}
Updates the Greeting with the given GreetingId
putGreeting 2 params → 200400401403404408409413
DELETE
/api/v2/greetings/{greetingId}
Deletes a Greeting with the given GreetingId
deleteGreeting 1 param → default400401403404408409413
GET
/api/v2/groups/{groupId}/greetings/defaults
Grabs the list of Default Greetings given a Group's ID
getGroupGreetingsDefaults 1 param → 200400401403404408409413
PUT
/api/v2/groups/{groupId}/greetings/defaults
Updates the DefaultGreetingList of the specified Group
putGroupGreetingsDefaults 2 params → 200400401403404408409413
GET
/api/v2/groups/{groupId}/greetings
Get a list of the Group's Greetings
getGroupGreetings 3 params → 200400401403404408409413
POST
/api/v2/groups/{groupId}/greetings
Creates a Greeting for a Group
postGroupGreetings 2 params → 200400401403404408409413
GET
/api/v2/greetings/defaults
Get an Organization's DefaultGreetingList
getGreetingsDefaults → 200400401403404408409413
PUT
/api/v2/greetings/defaults
Update an Organization's DefaultGreetingList
putGreetingsDefaults 1 param → 200400401403404408409413
GET
/api/v2/greetings
Gets an Organization's Greetings
getGreetings 2 params → 200400401403404408409413
POST
/api/v2/greetings
Create a Greeting for an Organization
postGreetings 1 param → 200400401403404408409413
GET
/api/v2/users/{userId}/greetings/defaults
Grabs the list of Default Greetings given a User's ID
getUserGreetingsDefaults 1 param → 200400401403404408409413
PUT
/api/v2/users/{userId}/greetings/defaults
Updates the DefaultGreetingList of the specified User
putUserGreetingsDefaults 2 params → 200400401403404408409413
GET
/api/v2/users/{userId}/greetings
Get a list of the User's Greetings
getUserGreetings 3 params → 200400401403404408409413
POST
/api/v2/users/{userId}/greetings
Creates a Greeting for a User
postUserGreetings 2 params → 200400401403404408409413

Schemas 11

The contract defines 11 schemas that model the data the API accepts and returns. The most detailed are Greeting (12 properties), ErrorBody (11 properties), DefaultGreetingList (10 properties), DomainEntityListing (10 properties). Each schema is shown below with its type and property counts.

DomainEntity
object
3 properties
GreetingOwner
object
3 properties
Greeting
object
12 properties 3 required
ErrorBody
object
11 properties
DefaultGreetingList
object
10 properties
GreetingAudioFile
object
3 properties
GreetingMediaInfo
object
3 properties
DomainEntityListing
object
10 properties
GreetingListing
object
10 properties
Limit
object
3 properties
Detail
object
4 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

genesys-greetings-api-openapi.yml Raw ↑

Other APIs Genesys publishes across the network.

Genesys Agent Assistants API
AE Profile APIs.io
Genesys Agent Copilot API
AE Profile APIs.io
Genesys Agent UI API
AE Profile APIs.io
Genesys AI Studio API
AE Profile APIs.io
Genesys Alerting API
AE Profile APIs.io
Genesys Analytics API
AE Profile APIs.io
Genesys Architect API
AE Profile APIs.io
Genesys Assistant Copilot Variations API
AE Profile APIs.io
Genesys Audit API
AE Profile APIs.io
Genesys Authorization API
AE Profile APIs.io
Genesys Background Assistant API
AE Profile APIs.io
Genesys Billing API
AE Profile APIs.io
#Greetings
← Back to G APIs
API Details
ID
genesys:genesys-greetings-api
Base URL
https://api.mypurecloud.com
Docs
https://developer.genesys.cloud/platform/api/
Provider
Genesys
APIs.io →  GitHub →
Explore more
All APIs Providers APIs.io Network
Work with this as data

Every API here is available over the API and to AI agents over MCP. APIs is not yet its own endpoint on the v1 API. Reach this content through network search and the tag graph, or the MCP server below.

Installs https://mcp.apievangelist.com/mcp in Claude, Cursor, VS Code and the rest — one button, every client.

MCP tools for apis
4 tools reach this content
  • search_api_evangelistSearch every content type across the network at once.
  • find_relatedThe shared-tag relevance graph — what else covers this.
  • get_tagEverything one tag labels, across all content types.
  • guide_topicPRO — a curated bundle for a topic: area, guidance, rules, papers, stories, services.
All tools & prompts
Call it yourself
curl for this page
Search the network for this 
curl "https://api.apievangelist.com/v1/search?q=genesys-greetings-api&limit=10"
Everything under a tag 
curl "https://api.apievangelist.com/v1/tags/genesys-greetings-api"

Discovery needs no key. Full bodies and the synthesis endpoints are Pro.

Get an API key

Free tier, no email required. Sign in with whichever identity you already have.

GitHub Google LinkedIn

A second provider on the same verified email joins the account you already have. Your account

Where this information came from

This is an independent, third-party profile of Genesys Greetings API, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.

The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.

Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.

info@apievangelist.com · Read the full data-sourcing policy →
On a security or compliance team? Put security in the subject line and you will get a person, not a form — we will tell you exactly which public URLs this profile was built from.