Genesys Case Management API
Case Management
Genesys Case Management API is one of 87 APIs that Genesys publishes on the APIs.io network, described by a machine-readable OpenAPI specification.
Tagged areas include Case Management. The published artifact set on APIs.io includes an OpenAPI specification and authentication docs.
This API exposes 39 operations across 33 paths, and defines 59 schemas. It is described by OpenAPI 2.0, at version v2.
Requests are made against the base URL https://api.mypurecloud.com.
Metadata
The identity and technical contract details declared by the specification.
Authentication & Security 2
Genesys Case Management API declares
2 security schemes
for authenticating requests.
It supports OAuth 2.0 (PureCloud OAuth) using the implicit flow, exposing 1 scope.
An API key is passed in the header as Authorization (Guest Chat JWT).
Paths & Operations 39
Across 33 paths, the API surfaces 39 operations — 3 DELETE, 19 GET, 6 PATCH, 9 POST, 2 PUT. Each is listed below with its method, path, parameters, and response codes.
Case Management
Schemas 59
The contract defines 59 schemas that model the data the API accepts and returns. The most detailed are Case (21 properties), CaseplanCreateResponse (19 properties), Caseplan (17 properties), Step (14 properties). Each schema is shown below with its type and property counts.
Specification
The full machine-readable OpenAPI contract behind this narrative.
Source
More from Genesys 12
Other APIs Genesys publishes across the network.
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