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Chatwoot Conversations API

Application API - manage conversations.

Chatwoot Conversations API is one of 17 APIs that Chatwoot publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Conversations. The published artifact set on APIs.io includes an OpenAPI specification and an API reference.

This API exposes 5 operations across 4 paths, and defines 3 schemas. It is described by OpenAPI 3.0.1, at version 1.0.

Requests are made against a single base URL, https://app.chatwoot.com.

5 operations 4 paths 3 schemas 2 GET3 POST

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.0.1
API Version
1.0
Base URL
https://app.chatwoot.com/api/v1/accounts/{account_id}
Authentication
API Key, API Key
Terms of Service
Resource Areas
1

Authentication & Security 2

Chatwoot Conversations API declares 2 security schemes for authenticating requests. An API key is passed in the header as api_access_token (userApiKey). An API key is passed in the header as api_access_token (platformAppApiKey). By default, every request must be authenticated.

  • userApiKey — Application and Client access token passed in the apiaccesstoken HTTP header. For the Application API this is an agent/user access token; Client API requests a…
  • platformAppApiKey — Platform App access token passed in the apiaccesstoken HTTP header. Created by a super-admin from the Chatwoot installation's Platform Apps area and required f…

Paths & Operations 5

Across 4 paths, the API surfaces 5 operations — 2 GET, 3 POST. Each is listed below with its method, path, parameters, and response codes.

Conversations 5

Application API - manage conversations.

GET
/api/v1/accounts/{account_id}/conversations
List conversations with optional status, assignee, and inbox filters.
listConversations 5 params → 200
POST
/api/v1/accounts/{account_id}/conversations
Create a new conversation.
createConversation 1 param body → 200
GET
/api/v1/accounts/{account_id}/conversations/{conversation_id}
Get a conversation by id.
getConversation 2 params → 200
POST
/api/v1/accounts/{account_id}/conversations/{conversation_id}/toggle_status
Toggle the status of a conversation (open, resolved, pending, snoozed).
toggleConversationStatus 2 params body → 200
POST
/api/v1/accounts/{account_id}/conversations/{conversation_id}/assignments
Assign a conversation to an agent or a team.
assignConversation 2 params body → 200

Schemas 3

The contract defines 3 schemas that model the data the API accepts and returns. The most detailed are Conversation (10 properties), ConversationCreate (7 properties), ConversationList (1 property). Each schema is shown below with its type and property counts.

ConversationCreate
object
7 properties 2 required
ConversationList
object
1 property
Conversation
object
10 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

chatwoot-com-conversations-api-openapi.yml Raw ↑

Other APIs Chatwoot publishes across the network.

Chatwoot Agents API
Chatwoot Automation Rules API
Chatwoot Canned Responses API
Chatwoot Client Contacts API
Chatwoot Client Conversations API
Chatwoot Client Messages API
Chatwoot Contacts API
Chatwoot Custom Attributes API
Chatwoot Inboxes API
Chatwoot Labels API
Chatwoot Messages API
Chatwoot Platform Accounts API