Webex Features: Customer Assist API is one of 178 APIs that Webex publishes on the APIs.io network, described by a machine-readable OpenAPI specification.
Tagged areas include Features: Customer Assist. The published artifact set on APIs.io includes an OpenAPI specification and API documentation.
This API exposes
12 operations
across 7 paths,
and defines 14 schemas.
It is described by OpenAPI 3.0.0, at version 1.0.0.
12 operations7 paths14 schemas1 DELETE6 GET2 POST3 PUT
Metadata
The identity and technical contract details declared by the specification.
Specification
OpenAPI 3.0.0
API Version
1.0.0
Authentication
OAuth 2.0, HTTP Bearer, OAuth 2.0
Resource Areas
1
Authentication & Security 3
Webex Features: Customer Assist API declares
3 security schemes
for authenticating requests.
It supports OAuth 2.0 (oauth2) using the authorizationCode flow.
It accepts HTTP bearer tokens (JWT) (bearer-key).
It supports OAuth 2.0 (bearerAuth) using the authorizationCode flow, exposing 1 scope.
Across 7 paths, the API surfaces 12 operations — 1 DELETE, 6 GET, 2 POST, 3 PUT. Each is listed below with its method, path, parameters, and response codes.
Features: Customer Assist 12
GET
/telephony/config/cxEssentials/wrapup/reasons
List Wrap Up Reasons
List Wrap Up Reasons→ 200400401403404405409410
POST
/telephony/config/cxEssentials/wrapup/reasons
Create Wrap Up Reason
Create Wrap Up Reasonbody→ 201400401403404405409410
List Available Agents3 params→ 200400401403404405409410
Schemas 14
The contract defines 14 schemas that model the data the API accepts and returns. The most detailed are GetAvailableAgentsCallQueueObject (8 properties), QueueObjectWithDefaultEnabled (7 properties), UpdateWrapUpReasonPayload (6 properties), QueueObject (6 properties). Each schema is shown below with its type and property counts.
QueueObjectWithDefaultEnabled
object
7 properties6 required
UpdateWrapUpReasonByLocationQueuePayload
object
4 properties
QueryParamsObject
object
3 properties
GetScreenPopConfigurationObject
object
4 properties
ModifyScreenPopConfigurationPayload
object
4 properties
ValidateWrapUpReasonPayload
object
1 property1 required
QueueObject
object
6 properties5 required
WrapUpReasonDetailsObject
object
4 properties3 required
WrapUpReasonObject
object
4 properties3 required
UpdateWrapUpReasonPayload
object
6 properties
QueueWrapUpReasonObject
object
4 properties3 required
UserType
string
PEOPLE - The associated member is a person. PLACE - The associated member is a workspace. VIRTUALLINE - The associated member is a virtual line.
CreateWrapUpReasonPayload
object
4 properties1 required
GetAvailableAgentsCallQueueObject
object
8 properties2 required
Specification
The full machine-readable OpenAPI contract behind this narrative.
