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Webex

Webex Features: Call Queue API

The Features: Call Queue API from Webex — 24 operation(s) for features: call queue.

Documentation Provider Profile APIs.io OpenAPI GitHub

Webex Features: Call Queue API is one of 192 APIs that Webex publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Features: Call Queue. The published artifact set on APIs.io includes an OpenAPI specification and API documentation.

This API exposes 50 operations across 30 paths, and defines 89 schemas. It is described by OpenAPI 3.2.0, at version 1.0.0.

50 operations 30 paths 89 schemas 7 DELETE25 GET5 POST13 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
1.0.0
Authentication
OAuth 2.0, HTTP Bearer, HTTP Bearer
Resource Areas
1

Authentication & Security 3

Webex Features: Call Queue API declares 3 security schemes for authenticating requests. It supports OAuth 2.0 (oauth2) using the authorizationCode flow. It accepts HTTP bearer tokens (JWT) (bearer-key). It accepts HTTP bearer tokens (JWT) (bearerAuth).

  • bearer-key — e.g. Bearer YOURAUTHORIZATIONTOKEN
  • bearerAuth — e.g. Bearer YOURAUTHORIZATIONTOKEN

Paths & Operations 50

Across 30 paths, the API surfaces 50 operations — 7 DELETE, 25 GET, 5 POST, 13 PUT. Each is listed below with its method, path, parameters, and response codes.

Features: Call Queue 50
GET
/telephony/config/queues
Read the List of Call Queue or Customer Assist Queues
listCallQueues 10 params → 200400401403404405409410
GET
/telephony/config/queues/settings
Get Call Queue Settings
getCallQueueSettings 1 param → 200400401403404405409410
PUT
/telephony/config/queues/settings
Update Call Queue Settings
updateCallQueueSettings 1 param body → 204400401403404405409410
POST
/telephony/config/locations/{locationId}/queues
Create Call Queue or Customer Assist Queue
createCallQueue 3 params body → 200400401403404405409410
DELETE
/telephony/config/locations/{locationId}/queues/{queueId}
Delete a Call Queue
deleteCallQueue 3 params → 204400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/{queueId}
Get Details for a Call Queue or Customer Assist Queue
getCallQueueWithCustomerAssist 4 params → 200400401403404405409410
PUT
/telephony/config/locations/{locationId}/queues/{queueId}
Update a Call Queue
updateCallQueue 3 params body → 204400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/{queueId}/announcements
Read the List of Call Queue Announcement Files
listCallQueueAnnouncementFiles 3 params → 200400401403404405409410
DELETE
/telephony/config/locations/{locationId}/queues/{queueId}/announcements/{fileName}
Delete a Call Queue Announcement File
deleteCallQueueAnnouncementFile 4 params → 204400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding
Get Call Forwarding Settings for a Call Queue
getCallQueueCallForwardingSettings 3 params → 200400401403404405409410
PUT
/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding
Update Call Forwarding Settings for a Call Queue
updateCallQueueCallForwardingSettings 3 params body → 204400401403404405409410
POST
/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules
Create a Selective Call Forwarding Rule for a Call Queue
createCallQueueSelectiveCallForwardingRule 3 params body → 201400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId}
Get Selective Call Forwarding Rule for a Call Queue
getCallQueueSelectiveCallForwardingRule 4 params → 200400401403404405409410
PUT
/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId}
Update a Selective Call Forwarding Rule for a Call Queue
updateCallQueueSelectiveCallForwardingRule 4 params body → 201400401403404405409410
DELETE
/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId}
Delete a Selective Call Forwarding Rule for a Call Queue
deleteCallQueueSelectiveCallForwardingRule 4 params → 204400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/{queueId}/holidayService
Get Details for a Call Queue Holiday Service
getCallQueueHolidayService 3 params → 200400401403404405409410
PUT
/telephony/config/locations/{locationId}/queues/{queueId}/holidayService
Update a Call Queue Holiday Service
updateCallQueueHolidayService 3 params body → 204400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/{queueId}/nightService
Get Details for a Call Queue Night Service
getCallQueueNightService 3 params → 200400401403404405409410
PUT
/telephony/config/locations/{locationId}/queues/{queueId}/nightService
Update a Call Queue Night Service
updateCallQueueNightService 3 params body → 204400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/{queueId}/forcedForward
Get Details for a Call Queue Forced Forward
getCallQueueForcedForward 3 params → 200400401403404405409410
PUT
/telephony/config/locations/{locationId}/queues/{queueId}/forcedForward
Update a Call Queue Forced Forward Service
updateCallQueueForcedForward 3 params body → 204400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/{queueId}/strandedCalls
Get Details for a Call Queue Stranded Calls
getCallQueueStrandedCalls 3 params → 200400401403404405409410
PUT
/telephony/config/locations/{locationId}/queues/{queueId}/strandedCalls
Update a Call Queue Stranded Calls Service
updateCallQueueStrandedCalls 3 params body → 204400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/availableNumbers
Get Call Queue Primary Available Phone Numbers
getCallQueuePrimaryAvailablePhoneNumbers 5 params → 200400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/alternate/availableNumbers
Get Call Queue Alternate Available Phone Numbers
getCallQueueAlternateAvailablePhoneNumbers 5 params → 200400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/callForwarding/availableNumbers
Get Call Queue Call Forward Available Phone Numbers
getCallQueueCallForwardAvailablePhoneNumbers 7 params → 200400401403404405409410
GET
/telephony/config/queues/agents/availableAgents
Get Call Queue Available Agents
getCallQueueAvailableAgents 7 params → 200400401403404405409410
GET
/telephony/config/supervisors
Get List of Supervisors for Call Queue or Customer Assist
listCallQueueSupervisors 7 params → 200400401403404405409410
POST
/telephony/config/supervisors
Create a Supervisor for Call Queue or Customer Assist
createCallQueueSupervisor 2 params body → 201206400401403404405409
DELETE
/telephony/config/supervisors
Delete Call Queue or Customer Assist Supervisors
deleteBulkCallQueueSupervisors 1 param body → 204400401403404405409410
DELETE
/telephony/config/supervisors/{supervisorId}
Delete a Supervisor
deleteCallQueueSupervisor 2 params → 204400401403404405409410
GET
/telephony/config/supervisors/{supervisorId}
Get Supervisor Details for Call Queue or Customer Assist
getCallQueueSupervisor 8 params → 200400401403404405409410
PUT
/telephony/config/supervisors/{supervisorId}
Assign or Unassign Agents to Supervisor for Call Queue or Customer Assist
updateCallQueueSupervisorAgents 3 params body → 204206400401403404405409
GET
/telephony/config/supervisors/availableSupervisors
List Available Supervisors for Call Queue or Customer Assist
listAvailableCallQueueSupervisors 7 params → 200400401403404405409410
GET
/telephony/config/supervisors/availableAgents
List Available Agents for Call Queue or Customer Assist
listAvailableCallQueueAgents 7 params → 200400401403404405409410
GET
/telephony/config/queues/agents
Read the List of Agents for Call Queue or Customer Assist
listCallQueueAgents 10 params → 200400401403404405409410
GET
/telephony/config/queues/agents/{id}
Get Details for an Agent for Call Queue or Customer Assist
getCallQueueAgent 5 params → 200400401403404405409410
PUT
/telephony/config/queues/agents/{id}/settings
Update an Agent's Settings for One or More Call Queue or Customer Assist Queues
updateAgentCallQueueSettings 3 params body → 204400401403404405409410
POST
/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/actions/switchMode/invoke
Switch Mode for Call Forwarding Settings for a Call Queue
switchCallQueueCallForwardingMode 3 params body → 204400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/{queueId}/dnis
Get List of DNIS for a Call Queue
getListOfDnisForACallQueue 3 params → 200400401403404405409410
POST
/telephony/config/locations/{locationId}/queues/{queueId}/dnis
Create a DNIS for a Call Queue
createADnisForACallQueue 3 params body → 201400401403404405409410
DELETE
/telephony/config/locations/{locationId}/queues/{queueId}/dnis
Bulk Delete DNIS for a Call Queue
bulkDeleteDnisForACallQueue 3 params body → 204400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/{queueId}/dnis/{dnisId}
Get a DNIS for a Call Queue
getADnisForACallQueue 4 params → 200400401403404405409410
PUT
/telephony/config/locations/{locationId}/queues/{queueId}/dnis/{dnisId}
Modify a DNIS for a Call Queue
modifyADnisForACallQueue 4 params body → 204400401403404405409410
DELETE
/telephony/config/locations/{locationId}/queues/{queueId}/dnis/{dnisId}
Delete a DNIS for a Call Queue
deleteADnisForACallQueue 4 params → 204400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/{queueId}/dnis/settings
Get DNIS Settings for a Call Queue
getDnisSettingsForACallQueue 3 params → 200400401403404405409410
PUT
/telephony/config/locations/{locationId}/queues/{queueId}/dnis/settings
Modify DNIS Settings for a Call Queue
modifyDnisSettingsForACallQueue 3 params body → 204400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/{queueId}/dnis/{dnisId}/announcements
Get DNIS Announcements for a Call Queue
getDnisAnnouncementsForACallQueue 4 params → 200400401403404405409410
PUT
/telephony/config/locations/{locationId}/queues/{queueId}/dnis/{dnisId}/announcements
Modify DNIS Announcements for a Call Queue
modifyDnisAnnouncementsForACallQueue 4 params body → 204400401403404405409410
GET
/telephony/config/locations/{locationId}/queues/dnis/availableNumbers
Get Available Phone Numbers for DNIS
getAvailablePhoneNumbersForDnis 5 params → 200400401403404405409410

Schemas 89

The contract defines 89 schemas that model the data the API accepts and returns. The most detailed are GetCallQueueEssentialsObject (22 properties), ModifyCallQueueObject (20 properties), CreateCallQueueEssentialsObject (17 properties), CallQueueQueueSettingsObject (14 properties). Each schema is shown below with its type and property counts.

ModifyAgentsForCallQueueObject
object
1 property 1 required
CreateSupervisorObject
object
2 properties 2 required
CreateAgentObject
object
1 property 1 required
PostCallQueueEssentialCallPolicyObject
object
4 properties 4 required
CallQueueNightSchedulesObject
object
2 properties 2 required
DnisObject
object
8 properties 4 required
ModifyCallQueueForcedForwardObject
object
5 properties 3 required
PostPersonPlaceVirtualLineCallQueueObject
object
3 properties 1 required
ListSupervisorAgentObject
object
6 properties 1 required
AudioAnnouncementFileFeatureGetObject
object
5 properties 5 required
ModifyCallQueueObject
object
20 properties 1 required
ModesPatch
object
3 properties 3 required
ModifyForwardingRuleObject
object
7 properties
GetAnnouncementFileInfo
object
6 properties 6 required
ListSupervisorAgentStatusObject
object
3 properties 3 required
ModifyCallQueueHolidayObject
object
8 properties 5 required
CallQueueQueueSettingsObject
object
14 properties 2 required
AvailablePhoneNumber
object
6 properties
ListCallQueueEssentialsObject
object
10 properties 6 required
CallQueueQueueEssentialsSettingsObject
object
4 properties 2 required
CallQueueHolidaySchedulesObject
object
2 properties 2 required
MohMessageSource
object
5 properties
ModifyCallQueueStrandedCallsObject
object
5 properties 2 required
CallQueuePrimaryAvailableNumberListGetObject
object
1 property 1 required
level
string
ORGANIZATION - Organization level. LOCATION - Location level. ENTITY - Entity level.
DnisAnnouncementsGet
object
7 properties
BulkSupervisorsDelete
object
3 properties 1 required
CallQueueSettingsGet
object
5 properties 5 required
TelephonyType
string
PSTNNUMBER - The object is a PSTN number.
UserType
string
PEOPLE - The associated member is a person. PLACE - The associated member is a workspace. VIRTUALLINE - The associated member is a virtual line.
GetCallQueueNightServiceObject
object
13 properties 6 required
AvailableSupervisorsListObject
object
8 properties 1 required
DnisSettings
object
2 properties 2 required
GetPersonPlaceObject
object
6 properties 1 required
AudioAnnouncementFileModify
object
4 properties
AvailableAgentListObject
object
9 properties 2 required
ModifyCallQueueCallPolicyObject
object
4 properties 1 required
RingPatternObject
string
NORMAL - Normal incoming ring pattern. LONGLONG - Incoming ring pattern of two long rings. SHORTSHORTLONG - Incoming ring pattern of two short rings, followed…
mediaType
string
WMA - WMA File Extension. WAV - WAV File Extension. GP - 3GP File Extension. MOV - MOV File Extension.
AgentAction
string
ADD - Assign an agent to a supervisor. DELETE - Remove an agent from a supervisor.
AudioAnnouncementFileFeatureObject
object
4 properties
GetCallQueueEssentialsObject
object
22 properties 8 required
AlternateNumbersWithPattern
object
2 properties 1 required
STATE
string
ACTIVE - Phone number is in the active state. INACTIVE - Phone number is in the inactive state.
ModifyCallForwardingObject
object
1 property
GetCallQueueEssentialsCallPolicyObject
object
3 properties 3 required
CallForwardRulesSet
object
2 properties 1 required
CallForwardingNumbers
object
3 properties 1 required
ModifyPersonPlaceVirtualLineCallQueueObject
object
4 properties 1 required
PutPersonPlaceVirtualLineAgentObject
object
2 properties 2 required
CreateCallQueueEssentialsObject
object
17 properties 4 required
GetCallQueueForcedForwardObject
object
5 properties 3 required
CallQueueCallForwardAvailableNumberObject
object
8 properties 5 required
CallQueueAlternateAvailableNumberObject
object
6 properties 6 required
PatchCallQueueNightServiceObject
object
12 properties 6 required
ModifyDnisSettings
object
2 properties
GetCallQueueAgentObject
object
2 properties 2 required
SelectionObject
string
DISPLAYNAME - When this option is selected, displayName is to be shown for this workspace. CUSTOMNAME - When this option is selected, customName is to be shown…
AvailableAgentObject
object
8 properties 4 required
ListCallQueueAgentObject
object
13 properties 7 required
CallQueueAlternateAvailableNumberListGetObject
object
1 property 1 required
CreateDnisRequest
object
4 properties 2 required
CallForwardSettingsGet
object
1 property 1 required
AudioAnnouncementFile
object
5 properties
GetCallQueueStrandedCallsObject
object
5 properties 2 required
PostPersonPlaceVirtualLineSupervisorObject
object
1 property 1 required
MohMessageSourceModify
object
4 properties
AvailableNumbersResponse
object
1 property
HuntPolicyEssentialSelection
string
CIRCULAR - This option cycles through all agents after the last agent that took a call. It sends calls to the next available agent. REGULAR - Send the call thr…
ModifyDnisRequest
object
5 properties
AnnouncementAudioFile
object
4 properties
HuntRoutingTypeSelection
string
PRIORITYBASED - Default routing type which directly uses the routing policy to dispatch calls to the agents. SKILLBASED - This option uses skill level as the c…
CreateForwardingRuleObject
object
7 properties 3 required
CallQueueCallForwardAvailableNumberListGetObject
object
1 property 1 required
ListSupervisorObject
object
8 properties 2 required
BulkDeleteDnisRequest
object
1 property 1 required
ModesGet
object
6 properties 6 required
HuntPolicySelection
string
CIRCULAR - This option cycles through all agents after the last agent that took a call. It sends calls to the next available agent. This is supported for SKILL…
DnisAnnouncementsModify
object
Request body for modifying DNIS announcement settings. All fields are optional.
7 properties
GetForwardingRuleObject
object
8 properties 4 required
CallQueueSettingsPatch
object
5 properties
DirectLineCallerIdNameObjectForPut
object
Settings for the direct line caller ID name to be shown for this workspace.
2 properties
DirectLineCallerIdNameObject
object
Settings for the direct line caller ID name to be shown for this workspace.
2 properties
GetCallQueueHolidayObject
object
9 properties 5 required
NumberOwnerType
string
PLACE - PSTN phone number's owner is a workspace. PEOPLE - PSTN phone number's owner is a person. VIRTUALLINE - PSTN phone number's owner is a Virtual Profile.…
GetUserNumberItemObject
object
2 properties
AvailableAgentListGetObject
object
1 property 1 required
CallQueuePrimaryAvailableNumberObject
object
6 properties 6 required
CallForwardRulesGet
object
6 properties 1 required

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

webex-features-call-queue-api-openapi.yml Raw ↑

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#Features: Call Queue
← Back to W APIs
API Details
ID
webex:webex-features-call-queue-api
Docs
https://developer.webex.com/docs/messaging
Provider
Webex
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