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Salesforce Knowledge Management Suggestions API

Article suggestion operations for cases and communities

Salesforce Knowledge Management Suggestions API is one of 5 APIs that Salesforce Knowledge Management publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Suggestions. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, and authentication docs.

This API exposes 1 operation across 1 path, and defines 2 schemas. It is described by OpenAPI 3.1.0, at version 59.0.0.

Requests are made against a single base URL, https://{instance}.salesforce.com/services/data/v59.0.

1 operations 1 paths 2 schemas 1 GET

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.1.0
API Version
59.0.0
Base URL
https://yourInstance.salesforce.com/services/data/v59.0/support
Authentication
OAuth 2.0, HTTP Bearer
Terms of Service
Resource Areas
1

Authentication & Security 2

Salesforce Knowledge Management Suggestions API declares 2 security schemes for authenticating requests. It supports OAuth 2.0 (oauth2) using the authorizationCode flow, exposing 2 scopes. It accepts HTTP bearer tokens (JWT) (bearerAuth). By default, every request must be authenticated.

Paths & Operations 1

Across 1 path, the API surfaces 1 operation — 1 GET. Each is listed below with its method, path, parameters, and response codes.

Suggestions 1

Article suggestion operations for cases and communities

GET
/support/suggestedArticles
Get Suggested Articles
getSuggestedArticles 4 params → 200

Schemas 2

The contract defines 2 schemas that model the data the API accepts and returns. The most detailed are KnowledgeArticleSummary (9 properties), SuggestedArticlesResponse (1 property). Each schema is shown below with its type and property counts.

SuggestedArticlesResponse
object
1 property
KnowledgeArticleSummary
object
9 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

salesforce-knowledge-management-suggestions-api-openapi.yml Raw ↑

Other APIs Salesforce Knowledge Management publishes across the network.

Salesforce Knowledge SOAP API
Salesforce Knowledge Management Articles API
Salesforce Knowledge Management Categories API
Salesforce Knowledge Management Search API
Where this information came from

This is an independent, third-party profile of Salesforce Knowledge Management Suggestions API, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.

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