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RingCentral

RingCentral Call Queues API

The Call Queues API from RingCentral — 8 operation(s) for call queues.

Provider Profile APIs.io OpenAPI GitHub

RingCentral Call Queues API is one of 88 APIs that RingCentral publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Call Queues. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, and an API reference.

This API exposes 10 operations across 8 paths, and defines 19 schemas. It is described by OpenAPI 3.2.0, at version 1.0.58-20240529-47eda8bd.

Requests are made against 4 base URLs: https://platform.ringcentral.com, https://media.ringcentral.com, https://platform.devtest.ringcentral.com, https://platform.devtest.ringcentral.com.

10 operations 8 paths 19 schemas 5 GET2 POST3 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
1.0.58-20240529-47eda8bd
Servers
https://platform.ringcentral.com
https://media.ringcentral.com
https://platform.devtest.ringcentral.com
https://platform.devtest.ringcentral.com
Authentication
OAuth 2.0
Contact
RingCentral Developers Support
License
RingCentral API License Agreement
Terms of Service
View terms
Resource Areas
1

Authentication & Security 1

RingCentral Call Queues API declares 1 security scheme for authenticating requests. It supports OAuth 2.0 (OAuth2) using the authorizationCode flow. By default, every request must be authenticated.

Paths & Operations 10

Across 8 paths, the API surfaces 10 operations — 5 GET, 2 POST, 3 PUT. Each is listed below with its method, path, parameters, and response codes.

Call Queues 10
GET
/restapi/v1.0/account/{accountId}/call-queues
List Call Queues
listCallQueues 4 params → 200
GET
/restapi/v1.0/account/{accountId}/call-queues/{groupId}
Get Call Queue
readCallQueueInfo 2 params → 200
PUT
/restapi/v1.0/account/{accountId}/call-queues/{groupId}
Update Call Queue
updateCallQueueInfo 2 params body → 200
POST
/restapi/v1.0/account/{accountId}/call-queues/{groupId}/bulk-assign
Assign Multiple Call Queue Members
assignMultipleCallQueueMembers 2 params body → 204400
GET
/restapi/v1.0/account/{accountId}/call-queues/{groupId}/members
List Call Queue Members
listCallQueueMembers 4 params → 200
GET
/restapi/v1.0/account/{accountId}/department/{departmentId}/membersdeprecated
Get Department Member List
listDepartmentMembers 4 params → 200
POST
/restapi/v1.0/account/{accountId}/department/bulk-assigndeprecated
Assign Multiple Department Members
assignMultipleDepartmentMembers 1 param body → 204
PUT
/restapi/v1.0/account/{accountId}/extension/{extensionId}/call-queues
Update User Call Queues
updateUserCallQueues 2 params body → 200
GET
/restapi/v1.0/account/{accountId}/extension/{callQueueId}/overflow-settings
Get Call Queue Overflow Settings
getCallQueueOverflowSettings 2 params → 200
PUT
/restapi/v1.0/account/{accountId}/extension/{callQueueId}/overflow-settings
Update Call Queue Overflow Settings
updateCallQueueOverflowSettings 2 params body → 200

Schemas 19

The contract defines 19 schemas that model the data the API accepts and returns. The most detailed are CallQueueInfo (6 properties), EnumeratedPagingModel (6 properties), ExtensionInfo (5 properties), CallQueues (4 properties). Each schema is shown below with its type and property counts.

DepartmentBulkAssignResource
object
Please note that legacy 'Department' extension type corresponds to 'Call Queue' extensions in modern RingCentral product terminology
1 property
CallQueueBulkAssignResource
object
2 properties
CallQueueServiceLevelSettings
object
Call queue service level settings
4 properties
QueueShortInfoResource
object
2 properties
CallQueues
object
4 properties 4 required
PageNavigationUri
object
1 property
CallQueueOverflowSettings
object
2 properties
DepartmentMemberList
object
Please note that legacy 'Department' extension type corresponds to 'Call Queue' extensions in modern RingCentral product terminology
4 properties
UserCallQueues
object
1 property
BulkAssignItem
object
3 properties
CallQueueDetails
CallQueueMembers
object
4 properties 4 required
CallQueueMemberInfo
object
3 properties
CallQueueInfo
object
6 properties
EnumeratedPagingModel
object
6 properties 1 required
PageNavigationModel
object
Links to other pages of the current result set
4 properties
ExtensionInfo
object
Information on the extension, to which the phone number is assigned. Returned only for the request of Account phone number list
5 properties
CallQueueIdResource
object
1 property
CallQueueOverflowSettingsRequestResource
object
2 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

ringcentral-call-queues-api-openapi.yml Raw ↑

Other APIs RingCentral publishes across the network.

RingCentral SMS API
AE Profile APIs.io
RingCentral Team Messaging API
AE Profile APIs.io
RingCentral Video API
AE Profile APIs.io
RingCentral Fax API
AE Profile APIs.io
RingCentral Data API
AE Profile APIs.io
RingCentral Audio and Video AI API
AE Profile APIs.io
RingCentral Call Log API
AE Profile APIs.io
RingCentral Call Analytics API
AE Profile APIs.io
RingCentral Presence API
AE Profile APIs.io
RingCentral Voicemail API
AE Profile APIs.io
RingCentral Provisioning API
AE Profile APIs.io
RingCentral Webhooks and Subscriptions API
AE Profile APIs.io
#Call Queues
← Back to R APIs
API Details
ID
ringcentral:ringcentral-call-queues-api
Server
https://platform.ringcentral.com
Provider
RingCentral
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