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RingCentral

RingCentral Presence API

The Presence API from RingCentral — 5 operation(s) for presence.

Provider Profile APIs.io OpenAPI GitHub

RingCentral Presence API is one of 88 APIs that RingCentral publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Presence. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, and an API reference.

This API exposes 9 operations across 5 paths, and defines 50 schemas. It is described by OpenAPI 3.2.0, at version 1.0.58-20240529-47eda8bd.

Requests are made against 4 base URLs: https://platform.ringcentral.com, https://media.ringcentral.com, https://platform.devtest.ringcentral.com, https://platform.devtest.ringcentral.com.

9 operations 5 paths 50 schemas 5 GET1 PATCH3 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
1.0.58-20240529-47eda8bd
Servers
https://platform.ringcentral.com
https://media.ringcentral.com
https://platform.devtest.ringcentral.com
https://platform.devtest.ringcentral.com
Authentication
OAuth 2.0
Contact
RingCentral Developers Support
License
RingCentral API License Agreement
Terms of Service
View terms
Resource Areas
1

Authentication & Security 1

RingCentral Presence API declares 1 security scheme for authenticating requests. It supports OAuth 2.0 (OAuth2) using the authorizationCode flow. By default, every request must be authenticated.

Paths & Operations 9

Across 5 paths, the API surfaces 9 operations — 5 GET, 1 PATCH, 3 PUT. Each is listed below with its method, path, parameters, and response codes.

Presence 9
GET
/restapi/v1.0/account/{accountId}/call-queues/{groupId}/presence
Get Call Queue Presence
readCallQueuePresence 2 params → 200
PUT
/restapi/v1.0/account/{accountId}/call-queues/{groupId}/presence
Update Call Queue Presence
updateCallQueuePresence 2 params body → 200
GET
/restapi/v1.0/account/{accountId}/presence
Get User Presence Status List
readAccountPresence 5 params → 200
GET
/restapi/v1.0/account/{accountId}/extension/{extensionId}/call-queue-presence
Get Agent’s Call Queue Presence
readExtensionCallQueuePresence 3 params → 200
PUT
/restapi/v1.0/account/{accountId}/extension/{extensionId}/call-queue-presence
Update Call Queue Presence
updateExtensionCallQueuePresence 2 params body → 200
GET
/restapi/v1.0/account/{accountId}/extension/{extensionId}/presence
Get User Presence Status
readUserPresenceStatus 4 params → 200
PUT
/restapi/v1.0/account/{accountId}/extension/{extensionId}/presence
Update User Presence Status
updateUserPresenceStatus 2 params body → 200
GET
/restapi/v1.0/account/{accountId}/extension/{extensionId}/unified-presence
Get Unified Presence
readUnifiedPresence 2 params → 200207400404
PATCH
/restapi/v1.0/account/{accountId}/extension/{extensionId}/unified-presence
Update Unified Presence
updateUnifiedPresence 2 params body → 200400403404

Schemas 50

The contract defines 50 schemas that model the data the API accepts and returns. The most detailed are IncomingCallEvent (20 properties), MissedCallEvent (20 properties), ActiveCallInfo (16 properties), ActiveCallInfoWithoutSIP (14 properties). Each schema is shown below with its type and property counts.

DetailedExtensionPresenceEvent
object
5 properties
CallInfoCQ
object
Primary/additional CQ information
2 properties
ExtensionPresenceEvent
object
5 properties
DetailedExtensionPresenceEventBody
object
Notification payload body
13 properties
DetailedCallInfo
object
6 properties
AccountPresenceInfo
object
4 properties
AdditionalCQInfo
object
Additional call session information. Supported for Call Queues only
2 properties
ExtensionPresenceEventBody
object
10 properties
UnifiedPresenceMeeting
object
Returned if Meetings feature is switched on
1 property
AccountPresenceEventBody
object
Notification payload body
10 properties
DetailedExtensionPresenceWithSIPEventBody
object
Notification payload body
13 properties
ExtensionCallQueueUpdatePresence
object
2 properties
CallQueueMemberId
object
Call queue member information
1 property
PrimaryCQInfo
object
Primary call session information. Supported for Call Queues only
2 properties
CallQueueMemberPresence
object
3 properties
APNSInfo
object
APNS (Apple Push Notification Service) information
1 property
GetPresenceExtensionInfo
object
Information on extension, for which this presence data is returned
3 properties
PresenceInfoResponse
object
13 properties
AccountPresenceEvent
object
5 properties
UnifiedPresenceGlip
object
Returned if Glip feature is switched on
3 properties
UpdateUnifiedPresenceGlip
object
2 properties
CallQueuePresence
object
1 property
UpdateUnifiedPresenceTelephony
object
1 property
DetailedExtensionPresenceWithSIPEvent
object
5 properties
PresenceCallQueueInfo
object
Call queue information
4 properties
IncomingCallEvent
object
20 properties
UnifiedPresenceTelephony
object
Returned if BLF feature is switched on
3 properties
PresencePagingInfo
object
Information on paging
6 properties
ActiveCallInfo
object
16 properties
PresenceNavigationInfo
object
Information on navigation
4 properties
ExtensionCallQueuePresenceList
object
1 property
APSInfo
object
APS (Apple Push Service) information/ priority data
1 property
UnifiedPresence
object
4 properties
CallQueuePresenceEvent
object
5 properties
ExtensionCallQueuePresence
object
2 properties
CallQueueMember
object
Call queue member information
4 properties
ActiveCallInfoWithoutSIP
object
14 properties
ExtensionCallQueueUpdatePresenceList
object
1 property
SiteResource
object
Site extension information
2 properties
UnifiedPresenceList
array
PresenceNavigationInfoURI
object
Canonical URI for the corresponding page of the list
1 property
CallQueueUpdatePresence
object
1 property
CallQueueUpdateMemberPresence
object
2 properties
CallQueueId
object
Call queue information
1 property
PresenceInfoRequest
object
7 properties
MissedCallEvent
object
20 properties
UpdateUnifiedPresence
object
2 properties
UnifiedPresenceListEntry
object
3 properties
CallQueuePresenceEventBody
object
Notification payload body
3 properties
GetPresenceInfo
object
13 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

ringcentral-presence-api-openapi.yml Raw ↑

Other APIs RingCentral publishes across the network.

RingCentral SMS API
AE Profile APIs.io
RingCentral Team Messaging API
AE Profile APIs.io
RingCentral Video API
AE Profile APIs.io
RingCentral Fax API
AE Profile APIs.io
RingCentral Data API
AE Profile APIs.io
RingCentral Audio and Video AI API
AE Profile APIs.io
RingCentral Call Log API
AE Profile APIs.io
RingCentral Call Analytics API
AE Profile APIs.io
RingCentral Voicemail API
AE Profile APIs.io
RingCentral Provisioning API
AE Profile APIs.io
RingCentral Webhooks and Subscriptions API
AE Profile APIs.io
RingCentral Contact Center API
AE Profile APIs.io
#Presence
← Back to R APIs
API Details
ID
ringcentral:ringcentral-presence-api
Server
https://platform.ringcentral.com
Provider
RingCentral
APIs.io →  GitHub →
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