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Nextiva

Nextiva Workitems API

The Workitems API from Nextiva — 4 operation(s) for workitems.

Documentation Provider Profile APIs.io OpenAPI GitHub

Nextiva Workitems API is one of 10 APIs that Nextiva publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Work Items. The published artifact set on APIs.io includes an OpenAPI specification and API documentation.

This API exposes 4 operations across 4 paths, and defines 9 schemas. It is described by OpenAPI 3.2.0, at version 1.0.0.

Requests are made against a single base URL, https://api.nextiva.com.

4 operations 4 paths 9 schemas 3 GET1 POST

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
1.0.0
Base URL
https://api.nextiva.com
Authentication
HTTP Bearer
Resource Areas
1

Authentication & Security 1

Nextiva Workitems API declares 1 security scheme for authenticating requests. It accepts HTTP bearer tokens (JWT) (bearerAuth). By default, every request must be authenticated.

Paths & Operations 4

Across 4 paths, the API surfaces 4 operations — 3 GET, 1 POST. Each is listed below with its method, path, parameters, and response codes.

Workitems 4
GET
/analytics/api/types/conversation/{conversationId}/workitems/{workitemId}/transcriptions-and-recordings
Fetch transcriptions and recordings for a specific workitem within a conversation
fetchTranscriptionsAndRecordings 3 params → 200default
GET
/data/api/types/workitem
Fetch all workitems
fetchWorkitems 4 params → 200default
GET
/users/api/workitems/{id}
Fetch a specific workitem by ID
fetchWorkitemById 1 param → 200404default
POST
/workflows/api/workitems/{workitemId}/acd
Change the priority of a workitem
changeWorkitemPriority 1 param body → 200default

Schemas 9

The contract defines 9 schemas that model the data the API accepts and returns. The most detailed are Workitem (9 properties), PaginatedResponse_2 (3 properties), PaginatedResponse (3 properties), ConversationCallRecordingData (2 properties). Each schema is shown below with its type and property counts.

PaginatedResponse
object
3 properties
Message
object
1 property
Error
object
2 properties
ConversationCallRecordingData
object
2 properties
TranscriptionsAndRecordingsResponse
FetchWorkitemsResponseBody
PaginatedResponse_2
object
3 properties
WorkItemPriority
integer
Priority level of a workitem (1-5, 5 being highest).
Workitem
object
9 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

nextiva-workitems-api-openapi.yml Raw ↑

Other APIs Nextiva publishes across the network.

Nextiva Authentication API
AE Profile APIs.io
Nextiva Call Management API
AE Profile APIs.io
Nextiva Campaigns API
AE Profile APIs.io
Nextiva Conversations API
AE Profile APIs.io
Nextiva DTMF API
AE Profile APIs.io
Nextiva Email API
AE Profile APIs.io
Nextiva SMS Messaging API
AE Profile APIs.io
Nextiva Tickets API
AE Profile APIs.io
Nextiva Transfers API
AE Profile APIs.io
#Work Items
← Back to N APIs
API Details
ID
nextiva:nextiva-workitems-api
Base URL
https://api.nextiva.com
Docs
https://developer.nextiva.com/nextiva/reference/generatetokenwithauthorities
Provider
Nextiva
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