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Nextiva

Nextiva Conversations API

Operations related to conversations

Documentation Provider Profile APIs.io OpenAPI GitHub

Nextiva Conversations API is one of 10 APIs that Nextiva publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Conversations. The published artifact set on APIs.io includes an OpenAPI specification and API documentation.

This API exposes 10 operations across 10 paths, and defines 22 schemas. It is described by OpenAPI 3.2.0, at version 1.0.0.

Requests are made against a single base URL, https://api.nextiva.com.

10 operations 10 paths 22 schemas 10 GET

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
1.0.0
Base URL
https://api.nextiva.com
Authentication
HTTP Bearer
Resource Areas
1

Authentication & Security 1

Nextiva Conversations API declares 1 security scheme for authenticating requests. It accepts HTTP bearer tokens (JWT) (bearerAuth). By default, every request must be authenticated.

  • bearerAuth — Bearer token authentication (JWT).

Paths & Operations 10

Across 10 paths, the API surfaces 10 operations — 10 GET. Each is listed below with its method, path, parameters, and response codes.

Conversations 10

Operations related to conversations

GET
/data/api/types/conversation
Fetch all conversations
fetchConversations 2 params → 200default
GET
/analytics/api/conversations/{conversationId}/workitems
Fetch a conversation by ID, including its associated workitems
fetchConversationById 13 params → 200default
GET
/analytics/api/conversations/{conversationId}/workitems/{workItemStatus}
Fetch workitems within a conversation by their status
fetchConversationWorkItemsByStatus 4 params → 200default
GET
/analytics/api/campaigns/{campaignId}/recentconversationworkitems
Fetch recent conversation workitems for a campaign
fetchConversationByCampaignId 18 params → 200default
GET
/analytics/api/recentConversationWorkitems
Fetch recent conversation workitem engagements
fetchRecentConversationWorkitemEngagements 5 params → 200default
GET
/analytics/api/conversations/workitems
Fetch conversation history by participant ID
fetchConversationHistoryByParticipantId 3 params → 200default
GET
/analytics/api/tickets/{ticketId}/conversations
Fetch conversations associated with a ticket
fetchTicketConversations 1 param → 200default
GET
/data/api/types/conversation/unread/counts
Fetch unread conversation counts
fetchUnreadCounts → 200default
GET
/analytics/api/types/conversation/{conversationId}/workitems/{workitemId}/transcriptions-and-recordings
Fetch transcriptions and recordings for a specific workitem within a conversation
fetchTranscriptionsAndRecordings 3 params → 200default
GET
/analytics/api/conversationActivitySummary
Fetch a summary of conversation activity (DEPRECATED)
fetchConversationActivitySummary → 200default

Schemas 22

The contract defines 22 schemas that model the data the API accepts and returns. The most detailed are Conversation (23 properties), Participant (14 properties), UserParticipantDetails (7 properties), UnreadCounts (5 properties). Each schema is shown below with its type and property counts.

ConversationByIdResponse
Message
object
1 property
ContactArray
object
1 property
TranscriptionsAndRecordingsResponse
ContactPartial
object
2 properties
ConversationCallRecordingData
object
2 properties
Participant
object
14 properties
RecentConversationWorkitemEngagementsResponse
PaginatedResponse
object
3 properties
Conversation
object
23 properties
EngagementData
object
1 property
UnreadCounts
object
5 properties
TicketConversationsResponse
ConversationActivitySummaryResponse
array
Contact
object
1 property
ConversationActivitySummary
object
3 properties
ConversationFilterTabType
string
UserParticipantDetails
object
7 properties
ConversationsResponseWithContactArray
ConversationsResponse
Workitem
object
1 property
Error
object
2 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

nextiva-conversations-api-openapi.yml Raw ↑

Other APIs Nextiva publishes across the network.

Nextiva Authentication API
AE Profile APIs.io
Nextiva Call Management API
AE Profile APIs.io
Nextiva Campaigns API
AE Profile APIs.io
Nextiva DTMF API
AE Profile APIs.io
Nextiva Email API
AE Profile APIs.io
Nextiva SMS Messaging API
AE Profile APIs.io
Nextiva Tickets API
AE Profile APIs.io
Nextiva Transfers API
AE Profile APIs.io
Nextiva Workitems API
AE Profile APIs.io
#Conversations
← Back to N APIs
API Details
ID
nextiva:nextiva-conversations-api
Base URL
https://api.nextiva.com
Docs
https://developer.nextiva.com/nextiva/reference/generatetokenwithauthorities
Provider
Nextiva
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