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Gladly

Gladly Public Answer API

A **Public Answer** in Gladly represents a consumer-facing Answer.The Public Answers API allows you to search and retrieve Public Answers (createddirectly in the Gladly UI), which you can display in the Chatweb widget, use to build your website's help center/FAQ page, or publishon any page on your website.This API can be used without an API token because it only provides access topublic content. You may also work with Gladly Support toenable [CORS](https://developer.mozilla.org/en-US/docs/Web/HTTP/CORS)access so the API can be used directly from client-side javascript.### How a user creates a public answer in Gladly![](assets/create-public-answer.png)### How that answer is searched and displayed on the Chat Web widget![](assets/sidekick-answer-search.png)

Documentation Provider Profile APIs.io OpenAPI GitHub

Gladly Public Answer API is one of 28 APIs that Gladly publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

This API exposes 10 JSON Schema definitions.

Tagged areas include Public Answer. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, an API reference, a getting-started guide, authentication docs, a JSON-LD context, and 10 JSON Schemas.

This API exposes 4 operations across 4 paths. It is described by OpenAPI 3.0.1, at version 1.0.

Requests are made against 2 base URLs: https://{organization}.gladly.com/api/v1, https://{organization}.gladly.qa/api/v1.

4 operations 4 paths 0 schemas 4 GET

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.0.1
API Version
1.0
Base URL
https://organization.gladly.com/api/v1
Authentication
HTTP Basic, HTTP Basic
Resource Areas
1

Authentication & Security 2

Gladly Public Answer API declares 2 security schemes for authenticating requests. It accepts HTTP basic authentication (BasicAuth). It accepts HTTP basic authentication (basicAuth). By default, every request must be authenticated.

  • BasicAuth — Gladly API uses token-based Basic Authentication. API tokens are associated with designated Gladly users. To create and use an API token, your user must have t…
  • basicAuth — HTTP Basic auth — username is the API user email; password is the API token. Requires the "API User" permission.

Paths & Operations 4

Across 4 paths, the API surfaces 4 operations — 4 GET. Each is listed below with its method, path, parameters, and response codes.

Public Answer 4

A Public Answer in Gladly represents a consumer-facing Answer. The Public Answers API allows you to search and retrieve Public Answers (created directly in the Gladly UI), which y…

GET
/api/v1/orgs/{orgId}/answers-search?q=search+terms
Search Public Answers
searchAnswers 4 params → 200
GET
/api/v1/orgs/{orgId}/answers?lng={lng}&audienceId={audienceId}
List Public Answers
listAnswers 3 params → 200
GET
/api/v1/orgs/{orgId}/help-center/{helpCenterId}/answer-titles?lng={lng}&audienceId={audienceId}
List Help Center Answer Titles
getAnswerTitles 4 params → 200
GET
/api/v1/orgs/{orgId}/answers/{answerId}
Get Public Answer
getAnswer 3 params → 200

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

gladly-public-answer-api-openapi.yml Raw ↑

Other APIs Gladly publishes across the network.

Gladly Lookup API
AE Profile APIs.io
Gladly Chat SDK
AE Profile APIs.io
Gladly Sidekick iOS SDK
AE Profile APIs.io
Gladly Sidekick Android SDK
AE Profile APIs.io
Gladly Help Center
AE Profile APIs.io
Gladly App Platform
AE Profile APIs.io
Gladly Webhooks
AE Profile APIs.io
Gladly Agents API
AE Profile APIs.io
Gladly Answer Management API
AE Profile APIs.io
Gladly Audiences API
AE Profile APIs.io
Gladly Business Hours API
AE Profile APIs.io
Gladly Communications API
AE Profile APIs.io
#Public Answer
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API Details
ID
gladly:gladly-public-answer-api
Base URL
https://organization.gladly.com/api/v1
Docs
https://developer.gladly.com/rest/
Provider
Gladly
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This is an independent, third-party profile of Gladly Public Answer API, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.

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