Gladly Agents API
An **Agent** represents the user profile of a person who helps customers in Gladly.The API allows you to lookup Agents who participated in conversations with customers.
Gladly Agents API is one of 28 APIs that Gladly publishes on the APIs.io network, described by a machine-readable OpenAPI specification.
This API exposes 10 JSON Schema definitions.
Tagged areas include Agents. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, an API reference, a getting-started guide, authentication docs, a JSON-LD context, and 10 JSON Schemas.
This API exposes 4 operations across 3 paths, and defines 2 schemas. It is described by OpenAPI 3.0.1, at version 1.0.
Requests are made against 2 base URLs: https://{organization}.gladly.com/api/v1, https://{organization}.gladly.qa/api/v1.
Metadata
The identity and technical contract details declared by the specification.
Authentication & Security 2
Gladly Agents API declares
2 security schemes
for authenticating requests.
It accepts HTTP basic authentication (BasicAuth).
It accepts HTTP basic authentication (basicAuth).
By default, every request must be authenticated.
BasicAuth— Gladly API uses token-based Basic Authentication. API tokens are associated with designated Gladly users. To create and use an API token, your user must have t…basicAuth— HTTP Basic auth — username is the API user email; password is the API token. Requires the "API User" permission.
Paths & Operations 4
Across 3 paths, the API surfaces 4 operations — 3 GET, 1 PATCH. Each is listed below with its method, path, parameters, and response codes.
An Agent represents the user profile of a person who helps customers in Gladly. The API allows you to lookup Agents who participated in conversations with customers.
Schemas 2
The contract defines 2 schemas that model the data the API accepts and returns. The most detailed are Error (3 properties), Errors (1 property). Each schema is shown below with its type and property counts.
Specification
The full machine-readable OpenAPI contract behind this narrative.
Source
More from Gladly 12
Other APIs Gladly publishes across the network.
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