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CloudTalk Conversation Intelligence API

Conversation Intelligence data about your calls.

CloudTalk Conversation Intelligence API is one of 13 APIs that CloudTalk publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Conversation Intelligence. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, and authentication docs.

This API exposes 7 operations across 7 paths, and defines 11 schemas. It is described by OpenAPI 3.2.0, at version 1.7.

Requests are made against a single base URL, https://my.cloudtalk.io/api.

7 operations 7 paths 11 schemas 7 GET

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
1.7
Base URL
https://my.cloudtalk.io/api
Resource Areas
1

Paths & Operations 7

Across 7 paths, the API surfaces 7 operations — 7 GET. Each is listed below with its method, path, parameters, and response codes.

Conversation Intelligence 7

Conversation Intelligence data about your calls.

GET
/ai/calls/{callId}/summary
Summary
1 param → 200400401404500
GET
/ai/calls/{callId}/overall-sentiment
Overall sentiment
1 param → 200400401404500
GET
/ai/calls/{callId}/talk-listen-ratio
Talk-listen ratio
1 param → 200400401404500
GET
/ai/calls/{callId}/topics
Topics
3 params → 200400401404500
GET
/ai/calls/{callId}/transcription
Transcription
3 params → 200400401404500
GET
/ai/calls/{callId}/smart-notes
Smart notes
1 param → 200400401404500
GET
/ai/calls/{callId}/details-link
Link to the call details page
1 param → 200400401404500

Schemas 11

The contract defines 11 schemas that model the data the API accepts and returns. The most detailed are CallTopicSpan (4 properties), CallDetailsNote (4 properties), CallTopic (3 properties), Pagination (3 properties). Each schema is shown below with its type and property counts.

CallTopic
object
3 properties 3 required
CallTalkListenRatio
object
3 properties 3 required
ImportantDatesAndDeadlinesNotes
array
Capture significant dates mentioned, with clickable links to add them directly to the calendar
Pagination
object
3 properties 3 required
CallOverallSentiment
object
2 properties 2 required
CallTranscription
object
2 properties 2 required
CallTopicSpan
object
4 properties 4 required
CallTopics
object
2 properties 2 required
CallSmartNotes
object
2 properties 2 required
CallDetailsNote
object
Significant updates discussed during the call
4 properties
Caller
object
3 properties 3 required

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

cloudtalk-conversation-intelligence-api-openapi.yml Raw ↑

Other APIs CloudTalk publishes across the network.

CloudTalk Agents API
CloudTalk Bulks API
CloudTalk Calls API
CloudTalk Campaigns API
CloudTalk Contacts API
CloudTalk CueCard API
CloudTalk Groups API
CloudTalk Numbers API
CloudTalk Other API
CloudTalk Sms API
CloudTalk Tags API
CloudTalk VoiceAgent API
Where this information came from

This is an independent, third-party profile of CloudTalk Conversation Intelligence API, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.

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