Bright Pattern Multichannel Call Recordings API
These methods are used to extract individual segments of multichannel call recordings (i.e., recordings where voice of each paricipating party is recorded into a separate audio file).The Get Multichannel Recording Structure method should be used first to obtain the Interaction IDs, Party IDs, and optionally segments, to be used in the subsequent Get Multichannel Recording Segment Audio File requests.Segments of multichannel recordings are available for export immediately upon call termination. Segments of multichannel recordings are exported in uncompressed PCM format for maximun speech quality. Note that because of the large size of multichannel PCM recording files, they are typically stored in the system for a limited amount of time. Check with your service provider about your limits, and consider overnight export of selected recordings for the previous working day.
Bright Pattern Multichannel Call Recordings API is one of 14 APIs that Bright Pattern publishes on the APIs.io network, described by a machine-readable OpenAPI specification.
Tagged areas include Multichannel Call Recordings. The published artifact set on APIs.io includes an OpenAPI specification.
This API exposes 2 operations across 2 paths. It is described by OpenAPI 3.2.0, at version 1.0.0.
Requests are made against a single base URL, https://{tenant_url}.
Metadata
The identity and technical contract details declared by the specification.
Authentication & Security 2
Bright Pattern Multichannel Call Recordings API declares
2 security schemes
for authenticating requests.
It accepts HTTP bearer tokens (bearerAuth).
It supports OAuth 2.0 (oauth2ClientCredentials) using the clientCredentials flow.
By default, every request must be authenticated.
bearerAuth— OAuth 2.0 access token issued by the Bright Pattern token endpoint, sent as Authorization: Bearer .oauth2ClientCredentials— OAuth 2.0 client-credentials grant against the Bright Pattern tenant token endpoint.
Paths & Operations 2
Across 2 paths, the API surfaces 2 operations — 2 GET. Each is listed below with its method, path, parameters, and response codes.
These methods are used to extract individual segments of multichannel call recordings (i.e., recordings where voice of each paricipating party is recorded into a separate audio fi…
Specification
The full machine-readable OpenAPI contract behind this narrative.
Source
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Other APIs Bright Pattern publishes across the network.
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