Bright Pattern DNC Lists API

Bright Pattern's List Management API makes it easy to manage the contents of Do Not Call (DNC) lists with bulk delete, add, and replace actions. The API methods described in this section fully support Internal, Geographic (Postal), Geographic (Area codes), and Record Exclusion DNC list types. Geographic (State/Province) DNC List type is not supported in the current implementation.Note: Performing operations on DNC lists requires the user to have the "Manage Lists" privilege, configured in the Contact Center Administrator application.The functionality of the API methods described in this section is built upon a DNC List Record JSON Object with a required non-empty key field and an optional comment field. Depending on the DNC list type, the object's field values vary as follows:DNC List TypeField ValuesInternalkey (required field): Phone number comment (optional field): Campaign NameGeographic (Postal)key (required field): Postal Code comment (optional field): NotesGeographic (Area Codes)key (required field): Area code comment (optional field): NotesRecord Exclusionkey (required field): Exclusion field comment (optional field): -Note: When importing records or updating records it is important to remember that:All leading and trailing whitespaces should be deleted.All integer values should be converted to strings.Capitalization matters: values with different capitalizations are treated as distinct.The search can be performed by both the original values created in third-party systems and their transformed equivalents visible in the Administrator Application and Agent Desktop.