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Zendesk SLA Policies API

The SLA Policies API from Zendesk — 4 operation(s) for sla policies.

Zendesk SLA Policies API is one of 150 APIs that Zendesk publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

This API exposes 2 JSON Schema definitions.

Tagged areas include SLA Policies. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, a JSON-LD context, and 2 JSON Schemas.

This API exposes 7 operations across 4 paths, and defines 3 schemas. It is described by OpenAPI 3.1.0, at version 1.0.

Requests are made against the base URL https://{subdomain}.zendesk.com.

7 operations 4 paths 3 schemas 1 DELETE3 GET1 POST2 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.1.0
API Version
1.0
Base URL
https://{subdomain}.zendesk.com
Resource Areas
1

Paths & Operations 7

Across 4 paths, the API surfaces 7 operations — 1 DELETE, 3 GET, 1 POST, 2 PUT. Each is listed below with its method, path, parameters, and response codes.

SLA Policies 7
GET
/api/v2/slas/policies
Zendesk Get Api V2 Slas Policies
ListSLAPolicies → 200
POST
/api/v2/slas/policies
Zendesk Post Api V2 Slas Policies
CreateSLAPolicy → 201
GET
/api/v2/slas/policies/{sla_policy_id}
Zendesk Get Api V2 Slas Policies Slapolicyid
ShowSLAPolicy 1 param → 200
PUT
/api/v2/slas/policies/{sla_policy_id}
Zendesk Put Api V2 Slas Policies Slapolicyid
UpdateSLAPolicy 1 param → 200
DELETE
/api/v2/slas/policies/{sla_policy_id}
Zendesk Delete Api V2 Slas Policies Slapolicyid
DeleteSLAPolicy 1 param → 204
GET
/api/v2/slas/policies/definitions
Zendesk Get Api V2 Slas Policies Definitions
RetrieveSLAPolicyFilterDefinitionItems → 200
PUT
/api/v2/slas/policies/reorder
Zendesk Put Api V2 Slas Policies Reorder
ReorderSLAPolicies 1 param → 200

Schemas 3

The contract defines 3 schemas that model the data the API accepts and returns. The most detailed are SLAPoliciesResponse (4 properties), SLAPolicyResponse (1 property), SLAPolicyFilterDefinitionResponse (1 property). Each schema is shown below with its type and property counts.

SLAPoliciesResponse
object
4 properties
SLAPolicyFilterDefinitionResponse
object
1 property
SLAPolicyResponse
object
1 property

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

zendesk-sla-policies-api-openapi.yml Raw ↑

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