Need help with your APIs? I offer API discovery, governance & evangelism services. Explore services →
API Evangelist API Evangelist
Discovery
Learnings
Guidance
Toolbox
Alignment
API Evangelist LLC

Zayo Ticketing API

Create various types of tickets, view all tickets, and create ticket comments.

Zayo Ticketing API is one of 8 APIs that Zayo publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Ticketing. The published artifact set on APIs.io includes an OpenAPI specification and authentication docs.

This API exposes 5 operations across 5 paths, and defines 9 schemas. It is described by OpenAPI 3.1.0, at version 1.0.

Requests are made against a single base URL, https://api.zayo.com.

5 operations 5 paths 9 schemas 1 GET4 POST

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.1.0
API Version
1.0
Base URL
https://api.zayo.com
Authentication
HTTP Bearer, OAuth 2.0
Resource Areas
1

Authentication & Security 2

Zayo Ticketing API declares 2 security schemes for authenticating requests. It accepts HTTP bearer tokens (JWT) (BearerToken). It supports OAuth 2.0 (OAuthClientCredentials) using the clientCredentials flow, exposing 1 scope. By default, every request must be authenticated.

  • BearerToken — Bearer token authentication.
  • OAuthClientCredentials — OAuth 2.0 using the Client Credentials grant type.

Paths & Operations 5

Across 5 paths, the API surfaces 5 operations — 1 GET, 4 POST. Each is listed below with its method, path, parameters, and response codes.

Ticketing 5

Create various types of tickets, view all tickets, and create ticket comments.

POST
/services/service-management/v1/create-ticket
Create ticket
createTicket body → 200400
POST
/services/service-management/v1/ticket-comment
Create ticket comment
addTicketComment body → 200400
GET
/services/service-management/v1/ticket-details/{ticketName}
Get ticket details
getTicketDetails 1 param → 200
POST
/services/service-management/v1/all-tickets
Get all tickets
getAllTickets body → 200400
POST
/services/service-management/v1/customer-ticket-action
Send Ticket Action
customerTicketAction body → 200400

Schemas 9

The contract defines 9 schemas that model the data the API accepts and returns. The most detailed are technicalSupportTicketRequest (12 properties), andOrFilter (12 properties), accessRequestTicketRequest (12 properties), billingTicketRequest (6 properties). Each schema is shown below with its type and property counts.

ticketTypeFilter
stringobject
andOrFilter
object
12 properties
ticketTypes
string
dateTimeOpened
stringobject
billingTicketRequest
object
6 properties 1 required
accessRequestTicketRequest
object
12 properties 1 required
400Response
object
Bad Request
2 properties
technicalSupportTicketRequest
object
12 properties 5 required
baseFilter
stringobject

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

zayo-ticketing-api-openapi.yml Raw ↑

Other APIs Zayo publishes across the network.

Zayo Maintenance Cases API
Zayo Network Discovery API
Zayo Order API
Zayo Product Catalog API
Zayo Quote API
Zayo Service Inventory API
Zayo Ticket Catalog API