Freshdesk Webhook API
The Freshdesk Webhook API enables real-time communication between Freshdesk and external systems by sending HTTP POST requests when specific events occur within the helpdesk. Webhooks can be triggered by ticket creation, updates, status changes, and other support events, allowing developers to build event-driven integrations without polling the REST API.
Freshdesk Webhook API is one of 17 APIs that Freshdesk publishes on the APIs.io network, described by an AsyncAPI event-driven specification.
Tagged areas include Automation, Customer-Support, Event, Notification, and Webhook. The published artifact set on APIs.io includes API documentation and an AsyncAPI specification.
This event API exposes 1 operation across 1 channel, and defines 7 schemas. It is described by AsyncAPI 2.6.0, at version 2.0.
The API connects through a single server, {webhookUrl} (https).
Metadata
The identity and technical contract details declared by the specification.
Channels & Operations 1
Across 1 channel, the API surfaces 1 operation. Each is listed below with its action, channel, parameters, and response codes.
Messages & Schemas 7
The contract defines 7 schemas that model the data carried by its messages. The most detailed are ExternalEventPayload (9 properties), WebhookPayload (1 property). Each schema is shown below with its type and property counts.
Specification
The full machine-readable AsyncAPI contract behind this narrative.
Source
More from Freshdesk 12
Other APIs Freshdesk publishes across the network.
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