Twilio Flex API
Twilio Flex is a programmable digital engagement center that provides a single interface for omnichannel customer communication, combining email, VoIP phone, SMS, WhatsApp, Facebook Messenger, and WebChat. The Flex API allows developers to customize every layer of the platform, from the UI to routing logic, integrating with CRMs like Salesforce and Zendesk.
Documentation
Specifications
Other Resources
OpenAPI
#Agents
#Contact Center
#Customer Engagement
#Interactions
#Omnichannel
#Plugins
#Routing
#Workflows