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Spyderbat

Spyderbat Cases API

Cases management API

Documentation Provider Profile APIs.io OpenAPI GitHub

Spyderbat Cases API is one of 29 APIs that Spyderbat publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Cases. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, an API reference, and a getting-started guide.

This API exposes 43 operations across 36 paths, and defines 16 schemas. It is described by OpenAPI 3.2.0, at version 1.0.0.

Requests are made against a single base URL, https://api.prod.spyderbat.com/.

43 operations 36 paths 16 schemas 6 DELETE15 GET2 PATCH20 POST

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
1.0.0
Base URL
https://api.prod.spyderbat.com/api/v1
Authentication
HTTP Bearer
Contact
API Support
License
MIT
Terms of Service
View terms
Resource Areas
1

Authentication & Security 1

Spyderbat Cases API declares 1 security scheme for authenticating requests. It accepts HTTP bearer tokens (JWT) (apiToken). By default, every request must be authenticated.

Paths & Operations 43

Across 36 paths, the API surfaces 43 operations — 6 DELETE, 15 GET, 2 PATCH, 20 POST. Each is listed below with its method, path, parameters, and response codes.

Cases 43

Cases management API

GET
/api/v1/cases/constants
Get case enumeration constants
CaseConstants → 200
GET
/api/v1/org/{orgUID}/agents/{agentID}/flags
List flagged AI analyses for an agent
CaseAgentFlags 4 params → 200400403
GET
/api/v1/org/{orgUID}/cases
List cases
CaseList 8 params → 200403
POST
/api/v1/org/{orgUID}/cases
Create a case
CaseCreate 1 param body → 200403
POST
/api/v1/org/{orgUID}/cases/bulk-merge
Bulk merge source cases into a target
CaseBulkMerge 1 param body → 200403404422
POST
/api/v1/org/{orgUID}/cases/bulk-retry
Bulk re-enqueue errored cases
CaseBulkRetry 1 param body → 200400403
GET
/api/v1/org/{orgUID}/cases/config
Get org-level Cases configuration
CaseOrgConfig 1 param → 200403
POST
/api/v1/org/{orgUID}/cases/search
Search cases
CaseSearch 1 param body → 200403
GET
/api/v1/org/{orgUID}/cases/stats/agent-performance
Get windowed agent-performance statistics for an organization
CaseOrgStatsAgentPerformance 3 params → 200403
GET
/api/v1/org/{orgUID}/cases/stats/escalation/human
Get windowed human-escalation statistics for an organization
CaseOrgStatsEscalationHuman 3 params → 200403
GET
/api/v1/org/{orgUID}/cases/stats/escalation/senior
Get windowed senior-escalation statistics for an organization
CaseOrgStatsEscalationSenior 3 params → 200403
GET
/api/v1/org/{orgUID}/cases/stats/now/attention
Get current-state attention case statistics for an organization
CaseOrgStatsNowAttention 1 param → 200403
GET
/api/v1/org/{orgUID}/cases/stats/now/lifecycle
Get current-state lifecycle-stage case statistics for an organization
CaseOrgStatsNowLifecycle 1 param → 200403
GET
/api/v1/org/{orgUID}/cases/stats/now/queues
Get current-state per-queue case statistics for an organization
CaseOrgStatsNowQueues 1 param → 200403
GET
/api/v1/org/{orgUID}/cases/stats/processing
Get windowed processing-time case statistics for an organization
CaseOrgStatsProcessing 3 params → 200403
GET
/api/v1/org/{orgUID}/cases/stats/throughput
Get windowed throughput case statistics for an organization
CaseOrgStatsThroughput 3 params → 200403
GET
/api/v1/org/{orgUID}/cases/stats/transitions
Get windowed state-transition case statistics for an organization
CaseOrgStatsTransitions 3 params → 200403
GET
/api/v1/org/{orgUID}/cases/{caseID}
Get a case
CaseLoad 2 params → 200403404
DELETE
/api/v1/org/{orgUID}/cases/{caseID}
Delete a case
CaseDelete 2 params → 200403404
PATCH
/api/v1/org/{orgUID}/cases/{caseID}
Patch a case
CasePatch 2 params body → 200403404
POST
/api/v1/org/{orgUID}/cases/{caseID}/assessment
Record an assessment on a case
CaseAssessment 2 params body → 200403404
POST
/api/v1/org/{orgUID}/cases/{caseID}/assign
Assign a case to a user
CaseAssign 2 params body → 200403404
DELETE
/api/v1/org/{orgUID}/cases/{caseID}/assign
Release a case back to the unassigned pool
CaseUnassign 2 params → 200403404
POST
/api/v1/org/{orgUID}/cases/{caseID}/augmented
Augment a case with additional context
CaseAugment 2 params body → 200403404409
POST
/api/v1/org/{orgUID}/cases/{caseID}/claim
Claim a case from the unassigned pool
CaseClaim 2 params → 200403404
POST
/api/v1/org/{orgUID}/cases/{caseID}/close
Close a case
CaseClose 2 params body → 200403404
POST
/api/v1/org/{orgUID}/cases/{caseID}/helpers
Add a helper to a case
CaseAddHelper 2 params body → 200403404
DELETE
/api/v1/org/{orgUID}/cases/{caseID}/helpers/{userID}
Remove a helper from a case
CaseRemoveHelper 3 params → 200403404
POST
/api/v1/org/{orgUID}/cases/{caseID}/merge
Merge a case into a target
CaseMerge 2 params body → 200403404
POST
/api/v1/org/{orgUID}/cases/{caseID}/notes
Add a note to a case
CaseAddNote 2 params body → 200403404
PATCH
/api/v1/org/{orgUID}/cases/{caseID}/notes/{noteID}
Edit a user-authored note
CaseEditNote 3 params body → 200403404
GET
/api/v1/org/{orgUID}/cases/{caseID}/queue-position
Get a case's queue position
CaseQueuePosition 2 params → 200403404
POST
/api/v1/org/{orgUID}/cases/{caseID}/regen-summary
Request AI summary regeneration
CaseRegenSummary 2 params body → 200202403404422
POST
/api/v1/org/{orgUID}/cases/{caseID}/reopen
Reopen a case
CaseReopen 2 params → 200403404
POST
/api/v1/org/{orgUID}/cases/{caseID}/send-to-senior-ai
Send a case to the senior AI
CaseSendToSeniorAI 2 params body → 200403404
POST
/api/v1/org/{orgUID}/cases/{caseID}/snooze
Snooze a case
CaseSnooze 2 params body → 200403404
DELETE
/api/v1/org/{orgUID}/cases/{caseID}/snooze
Wake a snoozed case
CaseWake 2 params → 200403404
POST
/api/v1/org/{orgUID}/cases/{caseID}/start
Start working a case
CaseStart 2 params → 200403404
POST
/api/v1/org/{orgUID}/cases/{caseID}/stop
Stop working a case
CaseStop 2 params → 200403404
POST
/api/v1/org/{orgUID}/cases/{caseID}/user-prioritized
Set user-prioritized flag on a case
CaseSetUserPrioritized 2 params → 200403404
DELETE
/api/v1/org/{orgUID}/cases/{caseID}/user-prioritized
Clear user-prioritized flag on a case
CaseUnsetUserPrioritized 2 params → 200403404
POST
/api/v1/org/{orgUID}/cases/{caseID}/watch
Watch a case
CaseWatch 2 params → 200403404
DELETE
/api/v1/org/{orgUID}/cases/{caseID}/watch
Stop watching a case
CaseUnwatch 2 params → 200403404

Schemas 16

The contract defines 16 schemas that model the data the API accepts and returns. The most detailed are CasePatchInput (14 properties), CaseCloseInput (4 properties), CaseAssessmentInput (4 properties), CaseSearchInput (4 properties). Each schema is shown below with its type and property counts.

CaseAssessmentInput
object
4 properties
CaseBulkRetryInput
object
4 properties 3 required
CaseAssignInput
object
1 property 1 required
CaseAddNoteInput
object
1 property 1 required
CaseSearchInput
object
4 properties
CaseEditNoteInput
object
1 property 1 required
CasePatchInput
object
14 properties
CaseMergeInput
object
2 properties 1 required
CaseCreateInput
object
4 properties 2 required
CaseBulkMergeInput
object
3 properties 2 required
CaseSendToSeniorAIInput
object
3 properties
CaseSnoozeInput
object
2 properties 1 required
CaseRegenSummaryInput
object
2 properties 1 required
CaseAugmentInput
object
1 property
CaseCloseInput
object
4 properties
CaseAddHelperInput
object
2 properties 1 required

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

spyderbat-cases-api-openapi.yml Raw ↑

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#Cases
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API Details
ID
spyderbat:spyderbat-cases-api
Base URL
https://api.prod.spyderbat.com/api/v1
Docs
https://docs.spyderbat.com/
Provider
Spyderbat
APIs.io →  GitHub →
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