How AI is applied across API Evangelist and APIs.io. Read my AI disclosure →
API Evangelist API Evangelist
Discovery
Learnings
Guidance
Toolbox
Alignment
API Evangelist LLC
Discovery
Learnings
Guidance
Toolbox
Alignment
API Evangelist LLC

Need help?

Contact us
ServiceNow

ServiceNow Trouble Ticket API

Operations for managing trouble tickets (Cases, Incidents, and Service Problem Cases)

Documentation Provider Profile APIs.io OpenAPI GitHub

ServiceNow Trouble Ticket API is one of 63 APIs that ServiceNow publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Trouble Ticket. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, and an API reference.

This API exposes 4 operations across 2 paths, and defines 12 schemas. It is described by OpenAPI 3.2.0, at version Zurich.

Requests are made against a single base URL, https://{instance}.servicenow.com/api/sn_ind_tsm_sdwan/ticket.

4 operations 2 paths 12 schemas 2 GET1 PATCH1 POST

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
Zurich
Base URL
https://{instance}.service-now.com/api/now/table
Authentication
HTTP Basic
Contact
ServiceNow
Resource Areas
1

Authentication & Security 1

ServiceNow Trouble Ticket API declares 1 security scheme for authenticating requests. It accepts HTTP basic authentication (basicAuth). By default, every request must be authenticated.

  • basicAuth — Basic authentication with ServiceNow credentials. User must have the ticketintegrator role.

Paths & Operations 4

Across 2 paths, the API surfaces 4 operations — 2 GET, 1 PATCH, 1 POST. Each is listed below with its method, path, parameters, and response codes.

Trouble Ticket 4

Operations for managing trouble tickets (Cases, Incidents, and Service Problem Cases)

GET
/troubleTicket
Servicenow Retrieve All Trouble Tickets
getTroubleTickets 7 params → 200206400404
POST
/troubleTicket
Servicenow Create a Trouble Ticket
createTroubleTicket body → 201400
GET
/troubleTicket/{id}
Servicenow Retrieve a Specific Trouble Ticket
getTroubleTicketById 2 params → 200400404
PATCH
/troubleTicket/{id}
Servicenow Update a Trouble Ticket
updateTroubleTicket 1 param body → 200400404

Schemas 12

The contract defines 12 schemas that model the data the API accepts and returns. The most detailed are TroubleTicket (14 properties), TroubleTicketCreate (9 properties), TroubleTicketUpdate (8 properties), RelatedEntity (6 properties). Each schema is shown below with its type and property counts.

RelatedParty
object
3 properties
Error
object
1 property
RelatedEntity
object
6 properties
Channel
object
1 property
TroubleTicketUpdate
object
8 properties
TroubleTicket
object
14 properties
Note
object
4 properties
RelatedEntityInput
object
2 properties 2 required
TroubleTicketCreate
object
9 properties 3 required
RelatedPartyInput
object
2 properties 2 required
ChannelInput
object
1 property
NoteInput
object
2 properties 2 required

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

servicenow-trouble-ticket-api-openapi.yml Raw ↑

Other APIs ServiceNow publishes across the network.

ServiceNow Batch API
AE Profile APIs.io
ServiceNow Knowledge Management API
AE Profile APIs.io
ServiceNow Identification and Reconciliation API
AE Profile APIs.io
ServiceNow Performance Analytics API
AE Profile APIs.io
ServiceNow Scripted REST APIs
AE Profile APIs.io
ServiceNow GraphQL API
AE Profile APIs.io
ServiceNow Application Service API
AE Profile APIs.io
ServiceNow Case API
AE Profile APIs.io
ServiceNow Account API
AE Profile APIs.io
ServiceNow Consumer API
AE Profile APIs.io
ServiceNow CSM Attachment API
AE Profile APIs.io
ServiceNow Email API
AE Profile APIs.io
#Trouble Ticket
← Back to S APIs
API Details
ID
servicenow:servicenow-trouble-ticket-api
Base URL
https://{instance}.service-now.com/api/now/table
Docs
https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html
Provider
ServiceNow
APIs.io →  GitHub →
Explore more
All APIs Providers APIs.io Network
Work with this as data

Every API here is available over the API and to AI agents over MCP. APIs is not yet its own endpoint on the v1 API. Reach this content through network search and the tag graph, or the MCP server below.

Installs https://mcp.apievangelist.com/mcp in Claude, Cursor, VS Code and the rest — one button, every client.

MCP tools for apis
4 tools reach this content
  • search_api_evangelistSearch every content type across the network at once.
  • find_relatedThe shared-tag relevance graph — what else covers this.
  • get_tagEverything one tag labels, across all content types.
  • guide_topicPRO — a curated bundle for a topic: area, guidance, rules, papers, stories, services.
All tools & prompts
Call it yourself
curl for this page
Search the network for this 
curl "https://api.apievangelist.com/v1/search?q=servicenow-trouble-ticket-api&limit=10"
Everything under a tag 
curl "https://api.apievangelist.com/v1/tags/servicenow-trouble-ticket-api"

Discovery needs no key. Full bodies and the synthesis endpoints are Pro.

Get an API key

Free tier, no email required. Sign in with whichever identity you already have.

GitHub Google LinkedIn

A second provider on the same verified email joins the account you already have. Your account

Where this information came from

This is an independent, third-party profile of ServiceNow Trouble Ticket API, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.

The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.

Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.

info@apievangelist.com · Read the full data-sourcing policy →
On a security or compliance team? Put security in the subject line and you will get a person, not a form — we will tell you exactly which public URLs this profile was built from.