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ServiceNow

ServiceNow Event Management Topic Open API

The ServiceNow Event Management Topic Open API provides REST endpoints for managing event topics and subscriptions within IT Operations Management. It enables external monitoring tools to publish events and subscribe to event notifications using a topic-based messaging pattern.

Documentation Provider Profile APIs.io AsyncAPI GitHub

ServiceNow Event Management Topic Open API is one of 63 APIs that ServiceNow publishes on the APIs.io network, described by an AsyncAPI event-driven specification.

Tagged areas include Alerts, Event Management, ITOM, and Monitoring. The published artifact set on APIs.io includes API documentation and an AsyncAPI specification.

This event API exposes 3 operations across 3 channels, and defines 9 schemas. It is described by AsyncAPI 2.6.0, at version Yokohama.

The API connects through a single server, {webhookUrl} (https).

3 operations 3 channels 9 schemas

Metadata

The identity and technical contract details declared by the specification.

Specification
AsyncAPI 2.6.0
API Version
Yokohama
Base URL
https://{instance}.service-now.com/api/em/topic
Contact
ServiceNow Support
License
ServiceNow Terms of Use
Resource Areas
1

Channels & Operations 3

Across 3 channels, the API surfaces 3 operations. Each is listed below with its action, channel, parameters, and response codes.

Channels 3
PUB
/webhook/incident
Receive an incident event notification
receiveIncidentEvent body
PUB
/webhook/change
Receive a change request event notification
receiveChangeEvent body
PUB
/webhook/event-management
Receive an event management alert
receiveEventManagementAlert body

Messages & Schemas 9

The contract defines 9 schemas that model the data carried by its messages. The most detailed are AlertEvent (4 properties), ChangeEvent (4 properties), IncidentEvent (4 properties). Each schema is shown below with its type and property counts.

IncidentCreated
message
Notification sent when a new incident is created.
IncidentUpdated
message
Notification sent when an incident is updated.
IncidentResolved
message
Notification sent when an incident is resolved or closed.
ChangeCreated
message
Notification sent when a change request is created.
ChangeUpdated
message
Notification sent when a change request is approved, implemented, or closed.
EventManagementAlert
message
Alert notification from ServiceNow Event Management.
IncidentEvent
object
The payload for an incident event notification containing the incident record details and event metadata.
4 properties
ChangeEvent
object
The payload for a change request event notification.
4 properties
AlertEvent
object
The payload for an event management alert notification from ServiceNow ITOM.
4 properties

Specification

The full machine-readable AsyncAPI contract behind this narrative.

Source

servicenow-events-asyncapi.yml Raw ↑

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#Alerts#Event Management#ITOM#Monitoring
← Back to S APIs
API Details
ID
servicenow:servicenow-event-management-topic-api
Base URL
https://{instance}.service-now.com/api/em/topic
Docs
https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/event_management_topic-api.html
Provider
ServiceNow
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