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Rhombus Systems

Rhombus Systems Help Webservice API

The Help Webservice API from Rhombus Systems — 7 operation(s) for help webservice.

Documentation Provider Profile APIs.io OpenAPI GitHub

Rhombus Systems Help Webservice API is one of 65 APIs that Rhombus Systems publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Help Webservice. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, and an API reference.

This API exposes 7 operations across 7 paths, and defines 28 schemas. It is described by OpenAPI 3.2.0, at version 1.0.

Requests are made against a single base URL, https://api2.rhombussystems.com.

7 operations 7 paths 28 schemas 7 POST

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
1.0
Base URL
https://api2.rhombussystems.com/api
Authentication
API Key
Contact
developer@rhombussystems.com
Resource Areas
1

Authentication & Security 1

Rhombus Systems Help Webservice API declares 1 security scheme for authenticating requests. An API key is passed in the header as x-auth-apikey (ApiKeyAuth). By default, every request must be authenticated.

  • ApiKeyAuth — Your Rhombus API key. Must be accompanied by the x-auth-scheme header set to api-token (or partner-api-token for partner endpoints).

Paths & Operations 7

Across 7 paths, the API surfaces 7 operations — 7 POST. Each is listed below with its method, path, parameters, and response codes.

Help Webservice 7
POST
/api/help/feedback
Leave feedback of our system
sendFeedback 1 param body → 200
POST
/api/help/openTicketsdeprecated
Get open support tickets for a client organization
getOpenTickets 1 param body → 200
POST
/api/help/openTicketsV2
Get open support tickets for a client organization V2
getOpenTicketsV2 1 param body → 200
POST
/api/help/rma
Open an RMA for a camera
processRMA 1 param body → 200
POST
/api/help/ticket
Open a support ticket
createTicket 1 param body → 200
POST
/api/help/ticketWithFile
Open a support ticket with file upload
createTicketWithFile 1 param body → 200
POST
/api/help/triageDevice
Triage a device connection/recording issue
triageDevice 1 param body → 200

Schemas 28

The contract defines 28 schemas that model the data the API accepts and returns. The most detailed are DiagnosticEventType (19 properties), FormDataBodyPart (14 properties), ContentDisposition (11 properties), FormDataMultiPart (10 properties). Each schema is shown below with its type and property counts.

Help_CreateTicketWSResponse
object
Response object for creating a support ticket.
6 properties
Help_ShippingAddress
object
Shipping address information for RMA returns.
5 properties
Help_TicketInformation
object
Information about a support ticket.
4 properties
Help_SendFeedbackWSResponse
object
Response object for sending system feedback.
5 properties
BodyPart
objectnull
8 properties
Help_GetOpenTicketsWSResponse
object
Response object containing open support tickets with pagination information.
7 properties
Help_TriageDeviceWSRequest
object
Request object for triaging device connection/recording issues.
2 properties
FormDataMultiPart
objectnull
10 properties
Providers
objectnull
ContentDisposition
object
11 properties
DiagnosticActivityEnum
string
FormDataContentDisposition
object
8 properties
DiagnosticEventType
object
List of diagnostic events
19 properties
DeviceTypeEnum
string
Help_GetOpenTicketsWSRequest
object
Request object for retrieving open support tickets with pagination.
1 property
Help_SendFeedbackWSRequest
object
Request object for sending system feedback.
1 property
Help_ProcessRMAWSResponse
object
Response object for processing a Return Merchandise Authorization (RMA).
6 properties
MediaType
object
9 properties
ParameterizedHeader
objectnull
2 properties
Help_GetOpenTicketsV2WSResponse
object
Response object containing open support tickets V2 with organization and user tickets.
5 properties
Help_ProcessRMAWSRequest
object
Request object for processing a Return Merchandise Authorization (RMA).
6 properties
MessageBodyWorkers
objectnull
MultiPart
objectnull
8 properties
Help_GetOpenTicketsV2WSRequest
object
Request object for retrieving open support tickets V2 with time range filtering.
2 properties
Help_TriageDeviceWSResponse
object
Response object containing device triage diagnostic information.
9 properties
TimeWindowSeconds
object
List of uptime windows for the device
2 properties
Help_CreateTicketWSRequest
object
Request object for creating a support ticket.
7 properties
FormDataBodyPart
objectnull
14 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

rhombus-systems-help-webservice-api-openapi.yml Raw ↑

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#Help Webservice
← Back to R APIs
API Details
ID
rhombus-systems:rhombus-systems-help-webservice-api
Base URL
https://api2.rhombussystems.com/api
Docs
https://api-docs.rhombus.community/
Provider
Rhombus Systems
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