Freshdesk REST API

The Freshdesk REST API (v2) provides programmatic access to helpdesk data and operations within Freshdesk, a customer support platform by Freshworks. It exposes endpoints for managing tickets, contacts, companies, agents, groups, conversations, products, email configurations, SLA policies, and business hours. The API uses JSON for request and response payloads, supports API key-based authentication, and follows RESTful conventions for CRUD operations.