Refurbed TicketService API declares
1 security scheme
for authenticating requests.
An API key is passed in the header as Authorization (APIKeyAuth).
By default, every request must be authenticated.
Paths & Operations 10
Across 10 paths, the API surfaces 10 operations — 10 POST. Each is listed below with its method, path, parameters, and response codes.
Requests a topic change for a ticket. If request is approved, the ticket topic is changed to a generic topic, the caller does not specify the desired topic.
RequestTopicChangebody→ 200default
POST
/refb.merchant.v1.TicketService/UpdateTicket
Updates the ticket by performing one or more of the following actions: - Assigning the ticket to a user (by email) - Changing the ticket status - Adding a message to the ticket - Updating the notes
Updates the ticket help request by adding a message to it.
UpdateTicketHelpRequestbody→ 200default
Schemas 59
The contract defines 59 schemas that model the data the API accepts and returns. The most detailed are Ticket (18 properties), ListTicketsRequest.Filter (16 properties), UpdateTicketRequest (6 properties), TicketHelpRequest (5 properties). Each schema is shown below with its type and property counts.
ListTicketsRequest.Sort.By
string
Status
object
The Status type defines a logical error model that is suitable for different programming environments, including REST APIs and RPC APIs. It is used by [gRPC](h…
3 properties
StringEqualsFilter
object
1 property
MarketplaceOrderItem
object
3 properties
CreateTicketRequest
object
5 properties1 required
TicketUrgencyStatus
string
- PANIC: Refurbed customer service is monitoring each update and will support you and the customer if need be. - URGENT: The ticket has been escalated to refur…
TicketOrderItemIdentifier
object
Used to identify an order item related to a ticket. It could be either a marketplace order item (orderitems.id), or a buyback order item (buybackorderitems.id).
2 properties
StringSetContainsFilter
object
3 properties
Ticket
object
A customer support ticket. Only stores metadata, such as status, order, etc. Ticket messages can be retrieved only when calling GetTicket.
18 properties
TicketStatus
string
CountryCodeFilter
object
2 properties
TicketMessage
object
A message belonging to either a ticket or a ticket help request. Contains the message body, attachments, as well as information about the author of the message.
5 properties
GetTicketHelpRequestResponse
object
2 properties
SlaCheckpoint
object
2 properties
Assignee
object
2 properties
UpdateTicketResponse
object
2 properties
Any
object
Any contains an arbitrary serialized protocol buffer message along with a URL that describes the type of the serialized message. Protobuf library provides supp…
1 property
TicketSlaCheckpointType
string
- AWAITINGREPLYSINCE: The time since when the SLA timer starts (e.g., customer or refurbed agent response). - OVERDUE: The time when the ticket passes its SLA…
ListTicketHelpRequestsRequest
object
1 property1 required
UpdateTicketHelpRequestResponse
object
2 properties
Int64AnyOfFilter
object
1 property
GetTicketHelpRequestRequest
object
2 properties2 required
SortOrder
string
CreateTicketResponse
object
2 properties
Int64Pagination
object
Paginates resources with int64 primary key.
3 properties
Ticket.BuybackOrderItem
object
3 properties
ListTicketsRequest.Filter
object
16 properties
TicketMessage.Attachment
object
3 properties
TicketHelpRequestStatus
string
- OPEN: Help request is open, awaiting a response from refurbed. - CLOSED: Help request is permanently closed and immutable. - PENDING: Refurbed has replied; t…
Customer
object
2 properties
TicketHelpRequestTopic
string
TicketMessageSubmission.Attachment
object
2 properties2 required
TicketHelpRequest
object
A help request associated to a ticket. Created by a merchant to request help from refurbed to assist with handling a ticket.
5 properties
TicketUrgencyStatusFilter
object
2 properties
TicketMessageSenderType
string
GenerateReturnShippingLabelRequest
object
1 property1 required
SubmittableTicketStatus
string
RequestTopicChangeResponse
object
2 properties
TicketMessageScope
string
- PUBLIC: Messages visible to all parties (merchant, refurbed agents, customer). - INTERNAL: Messages visible only to the merchant and refurbed agents.
ListTicketsRequest
object
3 properties
Author
object
3 properties
GetTicketRequest
object
1 property1 required
CountryCode
string
Alpha-2 country codes as specified in ISO 3166-1.
CreateTicketHelpRequestResponse
object
2 properties
RequestTopicChangeRequest
object
3 properties1 required
ListTicketsRequest.Sort
object
2 properties
TicketStatusFilter
object
2 properties
ListTicketHelpRequestsResponse
object
1 property
CreateTicketHelpRequestRequest
object
3 properties1 required
ScopedMessageSubmission
object
2 properties
GetTicketResponse
object
2 properties
ScopedTicketMessage
object
Represents a ticket message with a scope of visibility.
2 properties
StringFilter
object
2 properties
ListTicketsResponse
object
2 properties
UpdateTicketHelpRequestRequest
object
3 properties2 required
UpdateTicketRequest
object
6 properties1 required
TicketMessageSubmission
object
Represents a message to be submitted to a ticket when creating a new ticket or adding a message to an existing ticket. Also used for creating messages within t…
2 properties1 required
BoolFilter
object
1 property
TicketTopicChangeRequestAttachmentExemptionReason
string
Specification
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