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Oracle Hospitality Customer Management API

Customer Management web service caters operations for Customer Management activities.

Oracle Hospitality Customer Management API is one of 154 APIs that Oracle Hospitality publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Customer Management. The published artifact set on APIs.io includes an OpenAPI specification and API documentation.

This API exposes 6 operations across 3 paths, and defines 67 schemas. It is described by OpenAPI 3.2.0, at version 26.2.0.0.

Requests are made against a single base URL, /cms/v1.

6 operations 3 paths 67 schemas 1 DELETE2 GET2 POST1 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
26.2.0.0
Server
/cms/v1
License
Terms of Service
Resource Areas
1

Paths & Operations 6

Across 3 paths, the API surfaces 6 operations — 1 DELETE, 2 GET, 2 POST, 1 PUT. Each is listed below with its method, path, parameters, and response codes.

CustomerManagement 6

Customer Management web service caters operations for Customer Management activities.

POST
/hotels/{hotelId}/trackItems
Creates track it items
postTrackItItems 9 params body → 201400401403404405406413
PUT
/hotels/{hotelId}/trackItems
Updates track it items
putTrackItItems 9 params body → 200400401403404405406413
DELETE
/hotels/{hotelId}/trackItems
Deletes track it items
deleteTrackItItems 12 params → 200400401403404405406413
GET
/hotels/{hotelId}/trackItemsdeprecated
Fetches track it items
getTrackItItems 31 params → 200204400401403404405406
POST
/hotels/{hotelId}/trackItems/searches
Fetches track it items
searchTrackItItems 9 params body → 200204400401403404405406
GET
/services/customerManagement/status
Operation to ping the customer management service
pingCustomerManagementService 8 params → 200204400401403404405406

Schemas 67

The contract defines 67 schemas that model the data the API accepts and returns. The most detailed are resGuestInfoType (30 properties), searchTrackItItemsRequest (22 properties), addressType (19 properties), applicationUserType (18 properties). Each schema is shown below with its type and property counts.

trackItType
object
Identifies the kind of Parcel, Baggage, or Lost items or Valet-managed vehicles or services.
2 properties
resAccompanyGuestInfoType
object
5 properties
trackItItems
object
Response object that retrieves Track It items.
4 properties
namePrefixType
string
Salutation of honorific. (e.g., Mr. Mrs., Ms., Miss, Dr.)
personNameType
object
This provides name information for a person.
12 properties
reservationIdList
array
Unique Id that references an object uniquely in the system.
actionStatusType
string
Action status of the Track It item(Open, Closed).
timeSpanType
object
Allows for a choice in description of the amount of time spanned by this type. EndDate specifies a specific date, while Duration provides a measure of time to…
3 properties
trackItItemType
object
Detailed information of a Track It item.
14 properties
addressInfoType
object
Provides address information.
3 properties
warningsType
array
Used in conjunction with the Success element to define a business error.
uniqueID_Type
object
An identifier used to uniquely reference an object in a system (e.g. an airline reservation reference, customer profile reference, booking confirmation number,…
2 properties
telephoneType
object
Information on a telephone number for the customer.
12 properties
currencyAmountType
object
A monetary value expressed with a currency code.
2 properties
telephoneInfoType
object
Information on a telephone number for the customer.
3 properties
housekeepingRoomStatusType
string
Simple type for room status instructions to be used in requests for fetching housekeeping rooms. Valid status values are Clean, Dirty, Pickup, Inspected, OutOf…
trackItActionType
object
Identifies the response expected from staff or other parties relative to a Track It ticket.
2 properties
actionStatusEnum
string
instanceLink
object
Metadata describing link description objects that MAY appear in the JSON instance representation.
7 properties
trackItGroup
string
Group to which the Track It items belong.
status
object
Response Body.
2 properties
nameTypeType
string
membershipInfoType
object
The Membership object identifies the frequent customer reward program.
8 properties
applicationUserType
object
18 properties
resAccompanyGuestListType
array
Collection of accompany guests
basicEmailType
string
Email address
trackItGroupEnum
string
userSessionDefaultsType
object
9 properties
userSessionInfoType
object
11 properties
codeDescriptionType
object
This contains a generic code and description information.
2 properties
trackItId
object
An identifier used to uniquely reference an object in a system (e.g. an airline reservation reference, customer profile reference, booking confirmation number,…
6 properties
surnameType
string
Family name, last name.
guestLastStayInfoType
object
Contains last stay related details of the guest.
4 properties
trackItLogListType
array
trackItReservationInfoType
object
Reservation info associated with a Track It item.
9 properties
emailInfoType
object
Information on an email for the customer.
3 properties
warningType
object
Used when a message has been successfully processed to report any warnings or business errors that occurred.
10 properties
exceptionDetailType
object
Complex type that contains error details for a REST call.
9 properties 2 required
personNameTypeType
string
Person's name in an external system.
resGuestExternalInfoType
object
Specifies Company or Travel Agent profile using IATA or Corp. No.
2 properties
resGuaranteeType
object
Validations type record returned after Validations are done.
3 properties
searchTrackItItemsRequest
object
22 properties
phoneNumberType
string
Phone number
givenNameType
string
Given name, first name or names
attendantType
object
2 properties
parametersType
array
Collection of generic Name-Value-Pair parameters.
emailType
object
Information on an email for the customer.
11 properties
operaVersionNumberType
string
Current Opera Version Number
addressType
object
Provides address information.
19 properties
codeType
string
Used for codes in the OPERA Code tables. Possible values of this pattern are 1, 101, 101.EQP, or 101.EQP.X.
uRLType
object
Web site address, in IETF(The Internet Engineering Task Force) specified format.
5 properties
vIPType
object
The supplier's ranking of the customer.
2 properties
countryNameType
object
Code for a country or a nationality.
2 properties
errorInstance
object
Complex type that contains error instance details for a REST call.
7 properties 2 required
pMS_ResStatusType
string
This reservation is in checked in status and the business date is past departure date. This could occur when ORS and PMS are in same environment.
assignedStatusEnum
string
trackItItemsType
array
resGuestInfoType
object
Specifies Company or Travel Agent profile using IATA or Corp. No.
30 properties
employeeInfoType
object
9 properties
anonymizationStatusType
string
Guest has been anonymized.
trackItLogType
object
Individual activity log related to the Track It ticket.
9 properties
profileIdList
array
Unique Id that references an object uniquely in the system.
parameterType
object
Name value pair type that will hold generic parameter information. Only use this type when the parameters being passed are too dynamic to be defined.
2 properties
operaVersion
object
Response for Ping operation.
3 properties
links
array
addressSearchType
object
Address Details such as city, state, country, postal code etc.
6 properties
anonymizationType
object
Provides information about guest's anonymization status.
2 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

oracle-hospitality-customermanagement-api-openapi.yml Raw ↑

Other APIs Oracle Hospitality publishes across the network.

OPERA Cloud RnA Activities GraphQL API
OPERA Cloud RnA ARAccountsReceivable GraphQL API
OPERA Cloud RnA ARAgingReport GraphQL API
OPERA Cloud RnA ARLedger GraphQL API
OPERA Cloud RnA BookingReservationExtended GraphQL API
OPERA Cloud RnA BookingsBlockProductionChanges GraphQL API
OPERA Cloud RnA BookingsBlockStatusChanges GraphQL API
OPERA Cloud RnA BookingsBlock GraphQL API
OPERA Cloud RnA BookingsReservation GraphQL API
OPERA Cloud RnA CateringEventForecast GraphQL API
OPERA Cloud RnA CateringEventPostings GraphQL API
OPERA Cloud RnA CateringEventStatusChanges GraphQL API
Where this information came from

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