Observe.AI Summary API
Summarization AI API can be used to pull the data related to summaries for a particular interaction including calls and chats.Please note - Summaries can only be extracted if they are available for the interaction. Allow 24 hrs to pass before pulling summaries. ie., For summaries completed on 14-Jan by 12:00AMPST, they would be available via APIs by 15-Jan by 12:00AM PST. You can pull Summaries for 30 days at a time i.e., the duration between the end_date and thestart_date should not exceed 30 days. There is no limit as to how far back in the past you want to go for pulling summaries. You canretrieve summaries from the very first ones generated on the platform, unless data retention limits have been set. Summarization AI API gives a paginated response so the customer need to specify the page numberand the desired amount of summaries in a page. By default, page_size is set to 100 There is flexibility to either include or exclude Transcript in the API response by settinga query parameter includeTranscript. By default it is set to false. The S3 URL obtained in the API response (with the summaries) is valid for 24 hours. If you need to pull Summaries by ID, there is a separate synchronous API - Get Summaries By Ids.
Observe.AI Summary API is one of 7 APIs that Observe.AI publishes on the APIs.io network, described by a machine-readable OpenAPI specification.
This API exposes 16 JSON Schema definitions.
Tagged areas include Summary. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, an API reference, a getting-started guide, authentication docs, rate-limit docs, and 16 JSON Schemas.
This API exposes 3 operations across 3 paths, and defines 6 schemas. It is described by OpenAPI 3.2.0.
Requests are made against a single base URL, https://{base_url}.
Metadata
The identity and technical contract details declared by the specification.
Authentication & Security 5
Observe.AI Summary API declares
5 security schemes
for authenticating requests.
It accepts HTTP bearer tokens (JWT) (bearerAuth).
It defines a object scheme (DsrDeleteRequest).
It defines a object scheme (DsrRule).
It defines a object scheme (DsrDeleteResponse).
It defines a object scheme (DsrStatusResponse).
Paths & Operations 3
Across 3 paths, the API surfaces 3 operations — 1 GET, 2 POST. Each is listed below with its method, path, parameters, and response codes.
Summarization AI API can be used to pull the data related to summaries for a particular interaction including calls and chats. Please note - Summaries can only be extracted if the…
Schemas 6
The contract defines 6 schemas that model the data the API accepts and returns. The most detailed are GetJobResponse (4 properties), PostJobResponse (4 properties), RawJobRequest (3 properties), ErrorMessage (2 properties). Each schema is shown below with its type and property counts.
Specification
The full machine-readable OpenAPI contract behind this narrative.
Source
More from Observe.AI 6
Other APIs Observe.AI publishes across the network.
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