Observe.AI Reporting APIs
Asynchronous REST APIs that export Observe.AI contact-center data into external systems: Interactions (Moments, transcripts and metadata for voice calls, webchat and email), Summarization AI (GenAI summaries), Evaluations (Auto QA and manual evaluation forms with question-level and aggregate scores), Coachings (coaching sessions with mapped evaluations and notes), Ack/Dispute state changes, and DSR (Data Subject Request) deletion. Every reporting call is a two-step async flow — POST registers a request and returns a request_id, then GET polls that id until COMPLETED and returns a pre-signed S3 URL valid for 24 hours. Auth is OAuth 2.0 client-credentials (App ID + App Secret exchanged for a 2-hour bearer JWT).
This API exposes 16 operations across 16 paths, organized into 7 resource areas, and defines 9 schemas. It is described by OpenAPI 3.0.1.
Requests are made against a single base URL, https://{base_url}.
Metadata
The identity and technical contract details declared by the specification.
Authentication & Security 5
Observe.AI Reporting APIs declares
5 security schemes
for authenticating requests.
It accepts HTTP bearer tokens (JWT) (bearerAuth).
It defines a object scheme (DsrDeleteRequest).
It defines a object scheme (DsrRule).
It defines a object scheme (DsrDeleteResponse).
It defines a object scheme (DsrStatusResponse).
Paths & Operations 16
Across 16 paths, the API surfaces 16 operations — 6 GET, 10 POST. They span 7 resource areas: Authentication, DSR, Interactions, Summary, Evaluations, Coachings, Ack Dispute Flow. Each is listed below with its method, path, parameters, and response codes.
OAuth 2.0, which stands for “Open Authorization”, is a standard design to allow a website or application to access resources hosted by other web apps on behalf of a user Note : If…
DSR (Data Subject Request) deletion APIs allow customers to submit metadata-based deletion requests and check the processing status of those requests. Authentication OAuth 2.0 Bea…
Interactions API is an omnichannel API can be used to obtain all the data related to the interactions like Moments, Transcripts and metadata related to Interactions(including Voic…
Summarization AI API can be used to pull the data related to summaries for a particular interaction including calls and chats. Please note - Summaries can only be extracted if the…
Evaluations API can be used to pull all the Evaluations(Manual and Auto QA) done on Observe AI platform. Please note - Allow 24 hrs to pass before pulling Evaluations. ie., For Ev…
Coachings API can be used to pull all the Coaching sessions done on Observe AI platform. Please note - Allow 24 hrs to pass before pulling Coaching sessions. ie., For Coaching ses…
Ack Dispute API can be used to pull all evaluation related data which are sent for acknowledgment or dispute. Please note - Allow 24 hrs to pass before pulling Ack Dispute Data. i…
Schemas 9
The contract defines 9 schemas that model the data the API accepts and returns. The most detailed are PostJobResponse (4 properties), GetJobResponse (4 properties), RawJobRequest (3 properties), ErrorMessage (2 properties). Each schema is shown below with its type and property counts.
Specification
The full machine-readable OpenAPI contract behind this narrative.
Source
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