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Mist

Mist MSPs Tickets API

Support tickets are a means for users to seek assistance and resolve issues they encounter with a product or service.They allow users to communicate their problems or questions to the Juniper Mist support team, who can then provide guidance, troubleshooting, or solutions.Support tickets typically include information such as the type of issue, relevant details, and any necessary attachments.Support Tickets API Calls at the MSP level can be used to retrieve the tickets for each Organization attached to the MSP account.

Documentation Provider Profile APIs.io OpenAPI GitHub

Mist MSPs Tickets API is one of 212 APIs that Mist publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include MSPs Tickets. The published artifact set on APIs.io includes an OpenAPI specification.

This API exposes 2 operations across 2 paths, and defines 19 schemas. It is described by OpenAPI 3.2.0, at version 2606.1.1.

Requests are made against 12 base URLs: https://api.mist.com, https://api.gc1.mist.com, https://api.ac2.mist.com, https://api.gc2.mist.com, https://api.gc4.mist.com, https://api.eu.mist.com, https://api.gc3.mist.com, https://api.ac6.mist.com, https://api.gc6.mist.com, https://api.ac5.mist.com, https://api.gc5.mist.com, https://api.gc7.mist.com.

2 operations 2 paths 19 schemas 2 GET

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
2606.1.1
Base URL
https://api.mist.com/api/v1
Authentication
API Key, API Key
Contact
Thomas Munzer
License
MIT
Resource Areas
1

Authentication & Security 2

Mist MSPs Tickets API declares 2 security schemes for authenticating requests. An API key is passed in the header as Authorization (apiToken). An API key is passed in the header as X-CSRFToken (csrfToken). By default, every request must be authenticated.

  • apiToken — Preferred authentication method for automation and integrations. Send the API token in the HTTP Authorization header. Format: Authorization: Token {apitoken} N…
  • csrfToken — Session-based authentication for browser or login/password flows. After a successful [Login](/operations/login) request, Mist returns a csrftoken cookie. Send…

Paths & Operations 2

Across 2 paths, the API surfaces 2 operations — 2 GET. Each is listed below with its method, path, parameters, and response codes.

MSPs Tickets 2

Support tickets are a means for users to seek assistance and resolve issues they encounter with a product or service. They allow users to communicate their problems or questions t…

GET
/api/v1/msps/{msp_id}/tickets
listMspTickets
listMspTickets 4 params → 200400401403404429
GET
/api/v1/msps/{msp_id}/tickets/count
countMspTickets
countMspTickets 3 params → 200400401403404429

Schemas 19

The contract defines 19 schemas that model the data the API accepts and returns. The most detailed are ticket (10 properties), response_count (6 properties), ticket_comments_attachment (6 properties), ticket_comment (5 properties). Each schema is shown below with its type and property counts.

response_http403
object
Standard HTTP 403 permission error response
1 property
response_http400
object
Standard HTTP 400 bad request error response
1 property
response_count
object
Distinct count response for time-bounded search results
6 properties 6 required
ticket_status
string
Ticket status. enum: closed, open, pending, solved. open means Mist is working on it, pending means requester attention is needed, solved means Mist considers…
count_results
array
List of count result rows
count_result
object
Count result row with the matching distinct field values
1 property 1 required
msp_tickets_count_distinct
string
enum: orgid, status, type
ticket
object
Support ticket record with status, comments, and metadata
10 properties 2 required
ticket_comments_attachment
object
Metadata for an attachment on a ticket comment
6 properties
response_http404
object
Standard HTTP 404 not found error response
1 property
response_http401
object
Standard HTTP 401 authentication error response
1 property
response_http429
object
Standard HTTP 429 rate limit error response
1 property
id
string
Unique ID of the object instance in the Mist Organization
ticket_comments_attachments
array
List of attachment metadata objects for a ticket comment
tickets
array
Support ticket records returned by a ticket list response
ticket_comments_attachment_ids
array
List of ticket comment attachment identifiers
ticket_comment
object
Comment on a support ticket
5 properties 3 required
ticket_comments_attachment_id
string
Unique identifier for a ticket comment attachment
ticket_comments
array
List of comments on a support ticket

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

mist-msps-tickets-api-openapi.yml Raw ↑

Other APIs Mist publishes across the network.

Mist Admins API
AE Profile APIs.io
Mist Admins Login API
AE Profile APIs.io
Mist Admins Login - OAuth2 API
AE Profile APIs.io
Mist Admins Logout API
AE Profile APIs.io
Mist Admins Lookup API
AE Profile APIs.io
Mist Admins Recover Password API
AE Profile APIs.io
Mist Constants Definitions API
AE Profile APIs.io
Mist Constants Events API
AE Profile APIs.io
Mist Constants Models API
AE Profile APIs.io
Mist Installer API
AE Profile APIs.io
Mist MSPs Admins API
AE Profile APIs.io
Mist MSPs API
AE Profile APIs.io
#MSPs Tickets
← Back to M APIs
API Details
ID
mist:mist-msps-tickets-api
Base URL
https://api.mist.com/api/v1
Docs
https://www.juniper.net/documentation/us/en/software/mist/automation-integration/
Provider
Mist
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