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microsoft-dynamics-365-dynamics-365-customer-service-api

Dynamics 365 Customer Service API

API for managing customer service cases, knowledge articles, queues, and service level agreements.

Documentation GitHub OpenAPI

Documentation

https://docs.microsoft.com/dynamics365/customer-service/developer/developer-guide

Specifications

https://[org].api.crm.dynamics.com/api/data/v9.2/$metadata

Other Resources

https://docs.microsoft.com/powerapps/developer/data-platform/use-webhooks

OpenAPI

#Cases #Customer Service #Knowledge Base #Support

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