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Juniper Networks

Juniper Networks MSPs Tickets API

Support tickets are a means for users to seek assistance and resolve issues they encounter with a product or service.They allow users to communicate their problems or questions to the Juniper Mist support team, who can then provide guidance, troubleshooting, or solutions.Support tickets typically include information such as the type of issue, relevant details, and any necessary attachments.Support Tickets API Calls at the MSP level can be used to retrieve the tickets for each Organization attached to the MSP account.

Documentation Provider Profile APIs.io OpenAPI GitHub

Juniper Networks MSPs Tickets API is one of 263 APIs that Juniper Networks publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include MSPs Tickets. The published artifact set on APIs.io includes an OpenAPI specification, an API reference, API documentation, a getting-started guide, and rate-limit docs.

This API exposes 2 operations across 2 paths, and defines 12 schemas. It is described by OpenAPI 3.2.0, at version 2607.1.1.

Requests are made against 12 base URLs: https://api.mist.com, https://api.gc1.mist.com, https://api.ac2.mist.com, https://api.gc2.mist.com, https://api.gc4.mist.com, https://api.eu.mist.com, https://api.gc3.mist.com, https://api.ac6.mist.com, https://api.gc6.mist.com, https://api.ac5.mist.com, https://api.gc5.mist.com, https://api.gc7.mist.com.

2 operations 2 paths 12 schemas 2 GET

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
2607.1.1
Base URL
netconf://[device-ip]:830
Authentication
API Key, API Key
Contact
Thomas Munzer
Resource Areas
1

Authentication & Security 2

Juniper Networks MSPs Tickets API declares 2 security schemes for authenticating requests. An API key is passed in the header as Authorization (apiToken). An API key is passed in the header as X-CSRFToken (csrfToken). By default, every request must be authenticated.

  • apiToken — Preferred authentication method for automation and integrations. Send the API token in the HTTP Authorization header. Format: Authorization: Token {apitoken} N…
  • csrfToken — Session-based authentication for browser or login/password flows. After a successful [Login]($e/Admins%20Login/login) request, Mist returns a csrftoken cookie.…

Paths & Operations 2

Across 2 paths, the API surfaces 2 operations — 2 GET. Each is listed below with its method, path, parameters, and response codes.

MSPs Tickets 2

Support tickets are a means for users to seek assistance and resolve issues they encounter with a product or service.

GET
/api/v1/msps/{msp_id}/tickets
listMspTickets
listMspTickets 4 params → 200400401403404429
GET
/api/v1/msps/{msp_id}/tickets/count
countMspTickets
countMspTickets 3 params → 200400401403404429

Schemas 12

The contract defines 12 schemas that model the data the API accepts and returns. The most detailed are ticket (10 properties), response_count (6 properties), ticket_comments_attachment (6 properties), ticket_comment (5 properties). Each schema is shown below with its type and property counts.

count_result
object
Count result row with the matching distinct field values
1 property 1 required
response_count
object
Distinct count response for time-bounded search results
6 properties 6 required
response_http403
object
Standard HTTP 403 permission error response
1 property
ticket_status2
string
Current lifecycle status of this support ticket. enum: closed, open, pending, solved.
response_http400
object
Standard HTTP 400 bad request error response
1 property
response_http429
object
Standard HTTP 429 rate limit error response
1 property
ticket
object
Support ticket record with status, comments, and metadata
10 properties 2 required
response_http401
object
Standard HTTP 401 authentication error response
1 property
ticket_comments_attachment
object
Metadata for an attachment on a ticket comment
6 properties
response_http404
object
Standard HTTP 404 not found error response
1 property
ticket_comment
object
Comment on a support ticket
5 properties 3 required
msp_tickets_count_distinct
string
enum: orgid, status, type

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

juniper-msps-tickets-api-openapi.yml Raw ↑

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#MSPs Tickets
← Back to J APIs
API Details
ID
juniper:juniper-msps-tickets-api
Base URL
netconf://[device-ip]:830
Docs
https://www.juniper.net/documentation/product/us/en/junos-pyez/
Provider
Juniper Networks
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