How AI is applied across API Evangelist and APIs.io. Read my AI disclosure →
API Evangelist API Evangelist
Discovery
Learnings
Guidance
Toolbox
Alignment
API Evangelist LLC

Gleap Ticket API

The Ticket API from Gleap — 35 operation(s) for ticket.

Gleap Ticket API is one of 33 APIs that Gleap publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Ticket. The published artifact set on APIs.io includes an OpenAPI specification and API documentation.

This API exposes 39 operations across 35 paths, and defines 11 schemas. It is described by OpenAPI 3.0.0, at version 14.0.0.

Requests are made against a single base URL, https://api.gleap.io/v3.

39 operations 35 paths 11 schemas 1 DELETE17 GET12 POST9 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.0.0
API Version
14.0.0
Base URL
https://api.gleap.io
Authentication
HTTP Bearer
License
Proprietary
Resource Areas
1

Authentication & Security 1

Gleap Ticket API declares 1 security scheme for authenticating requests. It accepts HTTP bearer tokens (JWT) (jwt).

Paths & Operations 39

Across 35 paths, the API surfaces 39 operations — 1 DELETE, 17 GET, 12 POST, 9 PUT. Each is listed below with its method, path, parameters, and response codes.

Ticket 39
POST
/tickets
Create a new ticket
CreateTicket 1 param body → 200
GET
/tickets
Get all tickets
GetTickets 1 param → 200
POST
/tickets/compose
Create a new ticket with an optional initial message
CreateTicketWithMessage 1 param body → 200
GET
/tickets/search
Search for tickets
SearchForTickets 1 param → 200
GET
/tickets/extendedsearch
Search for tickets
SearchForTicketsExtended 1 param → 200
GET
/tickets/by-session-query
Find tickets by session query
FindTicketsBySessionQuery 5 params → 200
GET
/tickets/export
Export tickets
ExportTickets 1 param → 200
GET
/tickets/notification/{shareToken}
Get notification ticket
GetNotificationTicket 2 params → 200
GET
/tickets/csv-export
Export tickets
ExportTicketsAsCSV 1 param → 200
GET
/tickets/export-fields
GetTicketExportFields 2 params → 200
POST
/tickets/tracker-tickets
Create a tracker ticket
CreateTrackerTicket 1 param body → 200
GET
/tickets/tracker-tickets
Find tracker tickets
FindTrackerTickets 3 params → 200
GET
/tickets/search-feature-requests
Search feature requests semantically
SearchFeatureRequests 4 params → 200
POST
/tickets/generate-data
Generate tracker ticket data with AI
GenerateTrackerTicketData 1 param body → 200
GET
/tickets/ticketscount
Get ticket count
GetTicketCount 1 param → 200
GET
/tickets/{ticketId}/audit-export
Export a single ticket for audit
ExportTicketAuditEndpoint 2 params → 200
GET
/tickets/{ticketId}
Get a ticket
GetTicket 2 params → 200
PUT
/tickets/{ticketId}
Update a ticket
UpdateTicket 2 params body → 200
DELETE
/tickets/{ticketId}
Delete a ticket
DeleteTicket 2 params → 200
PUT
/tickets/merge
Merge multiple tickets into one
MergeTickets 1 param body → 200
POST
/tickets/deduplicate
Find duplicate feature requests
FindDuplicates 1 param → 200
PUT
/tickets/deduplicate/merge
Merge a duplicate group
MergeDuplicateGroup 1 param body → 200
GET
/tickets/{ticketId}/console-logs
Get console logs for a ticket
GetConsoleLogsForTicket 2 params → 200
GET
/tickets/{ticketId}/activity-logs
Get activity logs for a ticket
GetActivityLogsForTicket 2 params → 200
GET
/tickets/{ticketId}/network-logs
Get network logs for a ticket
GetNetworkLogsForTicket 2 params → 200
GET
/tickets/{ticketId}/replay
Get network logs for a ticket
GetReplayForTicket 2 params → 200
POST
/tickets/{ticketId}/typing
Indicate user typing
IndicateUserTyping 2 params body → 200
POST
/tickets/{ticketId}/viewing
Indicate user viewing
IndicateUserViewing 2 params body → 200
PUT
/tickets/{ticketId}/snooze
Snooze a ticket
SnoozeTicket 2 params body → 200
PUT
/tickets/{ticketId}/link
Link a ticket
LinkTicket 2 params body → 200
PUT
/tickets/{ticketId}/unlink
Unlink a ticket
UnlinkTicket 2 params body → 200
PUT
/tickets/{ticketId}/archive
Archive a ticket
ArchiveTicket 2 params → 200
PUT
/tickets/archive/all
Archive a ticket
ArchiveAllTickets 1 param body → 200
PUT
/tickets/{ticketId}/unarchive
Unarchive a ticket
UnarchiveTicket 2 params → 200
POST
/tickets/{ticketId}/workflow
Run workflow
RunWorkflow 2 params body → 200
POST
/tickets/{ticketId}/send-to-integration
Send ticket to integration
SendTicketToIntegration 2 params body → 200
POST
/tickets/{ticketId}/vote
Vote for ticket
VoteForTicket 1 param body → 200
POST
/tickets/{ticketId}/draft-reply
Generate AI draft reply
GenerateDraftReply 2 params → 200
POST
/tickets/{ticketId}/send-transcript
Send ticket conversation transcript to multiple emails
SendTicketTranscript 2 params body → 200

Schemas 11

The contract defines 11 schemas that model the data the API accepts and returns. The most detailed are CreateTicketDto (91 properties), UpdateTicketDto (86 properties), CreateTicketWithMessageDto (11 properties), BotDto (7 properties). Each schema is shown below with its type and property counts.

LastResponseDto
object
2 properties
AttachmentDto
object
3 properties 2 required
Sentiment
string
CreateTicketDto
object
91 properties
BugPriority
string
TicketChannelDto
object
3 properties 1 required
UpdateTicketDto
object
86 properties
BotDto
object
7 properties
Record_string.any_
object
Construct a type with a set of properties K of type T
UpvoteDto
object
1 property
CreateTicketWithMessageDto
object
11 properties 2 required

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

gleap-ticket-api-openapi.yml Raw ↑

Other APIs Gleap publishes across the network.

Gleap AI content API
Gleap AiModels API
Gleap Code API
Gleap ContactMemory API
Gleap Custom components API
Gleap Engagement API
Gleap Engagement Banner API
Gleap Engagement Chat Message API
Gleap Engagement Checklist API
Gleap Engagement Cobrowse API
Gleap Engagement Email API
Gleap Engagement Modal API
Where this information came from

This is an independent, third-party profile of Gleap Ticket API, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.

The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.

Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.

info@apievangelist.com · Read the full data-sourcing policy →
On a security or compliance team? Put security in the subject line and you will get a person, not a form — we will tell you exactly which public URLs this profile was built from.