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Freshworks

freshworks Tickets API

Manage helpdesk tickets including creation, updates, assignment, and resolution workflows.

Documentation Provider Profile APIs.io OpenAPI GitHub

freshworks Tickets API is one of 44 APIs that Freshworks publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Tickets. The published artifact set on APIs.io includes an OpenAPI specification and API documentation.

This API exposes 6 operations across 3 paths, and defines 8 schemas. It is described by OpenAPI 3.2.0, at version 2.0.

Requests are made against 2 base URLs: https://{domain}.freshdesk.com/api/v2, https://{domain}.freshservice.com/api/v2.

6 operations 3 paths 8 schemas 1 DELETE2 GET1 POST2 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
2.0
Base URL
https://domain.freshdesk.com/api/v2
Authentication
HTTP Basic
Terms of Service
View terms
Resource Areas
1

Authentication & Security 1

freshworks Tickets API declares 1 security scheme for authenticating requests. It accepts HTTP basic authentication (basicAuth). By default, every request must be authenticated.

  • basicAuth — Use your API key as the username and X as the password. The API key can be found in your Freshdesk profile settings.

Paths & Operations 6

Across 3 paths, the API surfaces 6 operations — 1 DELETE, 2 GET, 1 POST, 2 PUT. Each is listed below with its method, path, parameters, and response codes.

Tickets 6

Manage helpdesk tickets including creation, updates, assignment, and resolution workflows.

GET
/tickets
List all tickets
listTickets 8 params → 200401
POST
/tickets
Create a ticket
createTicket body → 201400401
GET
/tickets/{ticket_id}
View a ticket
getTicket 2 params → 200401404
PUT
/tickets/{ticket_id}
Update a ticket
updateTicket 1 param body → 200400401404
DELETE
/tickets/{ticket_id}
Delete a ticket
deleteTicket 1 param → 204401404
PUT
/tickets/{ticket_id}/restore
Restore a deleted ticket
restoreTicket 1 param → 204401404

Schemas 8

The contract defines 8 schemas that model the data the API accepts and returns. The most detailed are Ticket_2 (23 properties), Ticket (22 properties), TicketCreate (17 properties), TicketCreate_2 (17 properties). Each schema is shown below with its type and property counts.

Error
object
2 properties
TicketCreate
object
17 properties 2 required
Ticket
object
22 properties
TicketUpdate
object
9 properties
Error_2
object
2 properties
TicketCreate_2
object
17 properties 5 required
Ticket_2
object
23 properties
TicketUpdate_2
object
11 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

freshworks-tickets-api-openapi.yml Raw ↑

Other APIs Freshworks publishes across the network.

Freshworks Freshmarketer API
AE Profile APIs.io
Freshworks App SDK
AE Profile APIs.io
freshworks Accounts API
AE Profile APIs.io
freshworks Agents API
AE Profile APIs.io
freshworks Applicants API
AE Profile APIs.io
freshworks Appointments API
AE Profile APIs.io
freshworks Assets API
AE Profile APIs.io
freshworks Branches API
AE Profile APIs.io
freshworks Business Hours API
AE Profile APIs.io
freshworks Call Metrics API
AE Profile APIs.io
freshworks Calls API
AE Profile APIs.io
freshworks Changes API
AE Profile APIs.io
#Tickets
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API Details
ID
freshworks:freshworks-tickets-api
Base URL
https://domain.freshdesk.com/api/v2
Docs
https://developers.freshdesk.com/api/
Provider
Freshworks
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