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freshworks Problems API

Manage problem records for root cause analysis of recurring incidents.

freshworks Problems API is one of 44 APIs that Freshworks publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Problems. The published artifact set on APIs.io includes an OpenAPI specification and API documentation.

This API exposes 5 operations across 2 paths, and defines 3 schemas. It is described by OpenAPI 3.2.0, at version 2.0.

Requests are made against a single base URL, https://{domain}.freshservice.com/api/v2.

5 operations 2 paths 3 schemas 1 DELETE2 GET1 POST1 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
2.0
Base URL
https://domain.freshdesk.com/api/v2
Authentication
HTTP Basic
Terms of Service
Resource Areas
1

Authentication & Security 1

freshworks Problems API declares 1 security scheme for authenticating requests. It accepts HTTP basic authentication (basicAuth). By default, every request must be authenticated.

  • basicAuth — Use your API key as the username and X as the password. The API key can be found in your Freshservice profile settings.

Paths & Operations 5

Across 2 paths, the API surfaces 5 operations — 1 DELETE, 2 GET, 1 POST, 1 PUT. Each is listed below with its method, path, parameters, and response codes.

Problems 5

Manage problem records for root cause analysis of recurring incidents.

GET
/problems
List all problems
listProblems 2 params → 200401
POST
/problems
Create a problem
createProblem body → 201400401
GET
/problems/{problem_id}
View a problem
getProblem 1 param → 200401404
PUT
/problems/{problem_id}
Update a problem
updateProblem 1 param body → 200400401404
DELETE
/problems/{problem_id}
Delete a problem
deleteProblem 1 param → 204401404

Schemas 3

The contract defines 3 schemas that model the data the API accepts and returns. The most detailed are Problem (13 properties), ProblemCreate (10 properties), Error (2 properties). Each schema is shown below with its type and property counts.

Error
object
2 properties
ProblemCreate
object
10 properties 5 required
Problem
object
13 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

freshworks-problems-api-openapi.yml Raw ↑

Other APIs Freshworks publishes across the network.

Freshworks Freshmarketer API
Freshworks App SDK
freshworks Accounts API
freshworks Agents API
freshworks Applicants API
freshworks Appointments API
freshworks Assets API
freshworks Branches API
freshworks Business Hours API
freshworks Call Metrics API
freshworks Calls API
freshworks Changes API
Where this information came from

This is an independent, third-party profile of freshworks Problems API, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.

The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.

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