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Freshworks

freshworks Groups API

Manage agent groups for conversation routing.

Documentation Provider Profile APIs.io OpenAPI GitHub

freshworks Groups API is one of 44 APIs that Freshworks publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Group. The published artifact set on APIs.io includes an OpenAPI specification and API documentation.

This API exposes 5 operations across 2 paths, and defines 5 schemas. It is described by OpenAPI 3.2.0, at version 2.0.

Requests are made against 3 base URLs: https://{domain}.freshchat.com/v2, https://{domain}.myfreshworks.com/v2, https://{domain}.freshdesk.com/api/v2.

5 operations 2 paths 5 schemas 1 DELETE2 GET1 POST1 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
2.0
Base URL
https://domain.freshdesk.com/api/v2
Authentication
HTTP Bearer, HTTP Basic
Terms of Service
View terms
Resource Areas
1

Authentication & Security 2

freshworks Groups API declares 2 security schemes for authenticating requests. It accepts HTTP bearer tokens (bearerAuth). It accepts HTTP basic authentication (basicAuth).

  • bearerAuth — Bearer token authentication. Obtain the API token from the Freshchat admin settings panel.
  • basicAuth — Use your API key as the username and X as the password. The API key can be found in your Freshdesk profile settings.

Paths & Operations 5

Across 2 paths, the API surfaces 5 operations — 1 DELETE, 2 GET, 1 POST, 1 PUT. Each is listed below with its method, path, parameters, and response codes.

Groups 5

Manage agent groups for conversation routing.

GET
/groups
List all groups
listGroups → 200401
POST
/groups
Create a group
createGroup body → 201400401
GET
/groups/{group_id}
View a group
getGroup 1 param → 200401404
PUT
/groups/{group_id}
Update a group
updateGroup 1 param body → 200400401404
DELETE
/groups/{group_id}
Delete a group
deleteGroup 1 param → 204401404

Schemas 5

The contract defines 5 schemas that model the data the API accepts and returns. The most detailed are Group_2 (9 properties), GroupCreate (6 properties), Group (6 properties), Error_2 (2 properties). Each schema is shown below with its type and property counts.

Error
object
2 properties
Group
object
6 properties
Error_2
object
2 properties
Group_2
object
9 properties
GroupCreate
object
6 properties 1 required

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

freshworks-groups-api-openapi.yml Raw ↑

Other APIs Freshworks publishes across the network.

Freshworks Freshmarketer API
AE Profile APIs.io
Freshworks App SDK
AE Profile APIs.io
freshworks Accounts API
AE Profile APIs.io
freshworks Agents API
AE Profile APIs.io
freshworks Applicants API
AE Profile APIs.io
freshworks Appointments API
AE Profile APIs.io
freshworks Assets API
AE Profile APIs.io
freshworks Branches API
AE Profile APIs.io
freshworks Business Hours API
AE Profile APIs.io
freshworks Call Metrics API
AE Profile APIs.io
freshworks Calls API
AE Profile APIs.io
freshworks Changes API
AE Profile APIs.io
#Group
← Back to F APIs
API Details
ID
freshworks:freshworks-groups-api
Base URL
https://domain.freshdesk.com/api/v2
Docs
https://developers.freshdesk.com/api/
Provider
Freshworks
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