freshworks Contacts API
Manage customer contacts including creation, updates, merging, and deactivation.
freshworks Contacts API is one of 44 APIs that Freshworks publishes on the APIs.io network, described by a machine-readable OpenAPI specification.
Tagged areas include Contacts. The published artifact set on APIs.io includes an OpenAPI specification and API documentation.
This API exposes 6 operations across 3 paths, and defines 7 schemas. It is described by OpenAPI 3.2.0, at version 1.0.
Requests are made against 2 base URLs: https://{domain}.freshdesk.com/api/v2, https://{domain}.myfreshworks.com/crm/sales/api.
Metadata
The identity and technical contract details declared by the specification.
Authentication & Security 2
freshworks Contacts API declares
2 security schemes
for authenticating requests.
It accepts HTTP basic authentication (basicAuth).
An API key is passed in the header as Authorization (apiKeyAuth).
basicAuth— Use your API key as the username and X as the password. The API key can be found in your Freshdesk profile settings.apiKeyAuth— Token-based authentication. Use the format "Token token=yourapikey".
Paths & Operations 6
Across 3 paths, the API surfaces 6 operations — 1 DELETE, 2 GET, 1 POST, 2 PUT. Each is listed below with its method, path, parameters, and response codes.
Manage customer contacts including creation, updates, merging, and deactivation.
Schemas 7
The contract defines 7 schemas that model the data the API accepts and returns. The most detailed are Contact_2 (21 properties), Contact (16 properties), ContactCreate_2 (15 properties), ContactCreate (12 properties). Each schema is shown below with its type and property counts.
Specification
The full machine-readable OpenAPI contract behind this narrative.
Source
More from Freshworks 12
Other APIs Freshworks publishes across the network.
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