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Freshdesk

freshdesk Time Entries API

Track time spent on tickets by agents.

Documentation Provider Profile APIs.io OpenAPI GitHub

freshdesk Time Entries API is one of 17 APIs that Freshdesk publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Time Entries. The published artifact set on APIs.io includes an OpenAPI specification and API documentation.

This API exposes 6 operations across 4 paths, and defines 3 schemas. It is described by OpenAPI 3.2.0, at version 2.0.

Requests are made against a single base URL, https://{domain}.freshdesk.com/api/v2.

6 operations 4 paths 3 schemas 1 DELETE2 GET1 POST2 PUT

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
2.0
Base URL
https://yourdomain.freshdesk.com/api/v2
Authentication
HTTP Basic
Contact
Freshdesk Support
Terms of Service
View terms
Resource Areas
1

Authentication & Security 1

freshdesk Time Entries API declares 1 security scheme for authenticating requests. It accepts HTTP basic authentication (basicAuth). By default, every request must be authenticated.

  • basicAuth — Freshdesk uses API key-based authentication. Pass your API key as the username with any string (e.g. X) as the password using HTTP Basic Authentication.

Paths & Operations 6

Across 4 paths, the API surfaces 6 operations — 1 DELETE, 2 GET, 1 POST, 2 PUT. Each is listed below with its method, path, parameters, and response codes.

Time Entries 6

Track time spent on tickets by agents.

GET
/tickets/{ticket_id}/time_entries
List time entries for a ticket
listTicketTimeEntries 1 param → 200401404
POST
/tickets/{ticket_id}/time_entries
Create a time entry
createTimeEntry 1 param body → 201400401404
GET
/time_entries
List all time entries
listAllTimeEntries 2 params → 200401
PUT
/time_entries/{time_entry_id}
Update a time entry
updateTimeEntry 1 param body → 200401404
DELETE
/time_entries/{time_entry_id}
Delete a time entry
deleteTimeEntry 1 param → 204401404
PUT
/time_entries/{time_entry_id}/toggle_timer
Toggle a timer
toggleTimer 1 param → 200401404

Schemas 3

The contract defines 3 schemas that model the data the API accepts and returns. The most detailed are TimeEntry (11 properties), TimeEntryCreate (5 properties), Error (2 properties). Each schema is shown below with its type and property counts.

TimeEntry
object
11 properties
TimeEntryCreate
object
5 properties
Error
object
2 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

freshdesk-time-entries-api-openapi.yml Raw ↑

Other APIs Freshdesk publishes across the network.

Freshdesk Webhook API
AE Profile APIs.io
Freshdesk App SDK
AE Profile APIs.io
freshdesk Agents API
AE Profile APIs.io
freshdesk Business Hours API
AE Profile APIs.io
freshdesk Companies API
AE Profile APIs.io
freshdesk Contacts API
AE Profile APIs.io
freshdesk Conversations API
AE Profile APIs.io
freshdesk Email Configs API
AE Profile APIs.io
freshdesk Groups API
AE Profile APIs.io
freshdesk Products API
AE Profile APIs.io
freshdesk Roles API
AE Profile APIs.io
freshdesk Satisfaction Ratings API
AE Profile APIs.io
#Time Entries
← Back to F APIs
API Details
ID
freshdesk:freshdesk-time-entries-api
Base URL
https://yourdomain.freshdesk.com/api/v2
Docs
https://developers.freshdesk.com/api/
Provider
Freshdesk
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